Assessment Task 1: Written Questions

Assessment Task 1: Written Questions

Student Declaration

To be filled out and submitted with assessment responses

  • I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
  • I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
  • I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date

Assessor declaration

  • I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor name 
Assessor signature 
Date 
Assessment outcomeSNSDNSResubmission   Y     N

Feedback

Student result response

  • My performance in this assessment task has been discussed and explained to me.
  • I would like to appeal this assessment decision.
Student signature 
Date 

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Task summary

This is an open book test, to be completed in the classroom. A time limit of 3 hours to answer the questions is provided. You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

  • Access to textbooks and other learning materials
    • Computer with Microsoft Office and internet access

Timing

Your assessor will advise you of the due date of this assessment.

Submit

  • Answers to all questions

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all of the questions below:

  • Identify and summarise at least four communication responsibilities expected of leaders.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • List five characteristics of effective communication that can used by managers when communicating with their staff or customers.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Discuss three strategies that a leader can use for building trust and confidence with colleagues.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Discuss three characteristics of an ethical leader.
  • Outline five ways to develop new work skills.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Outline two ways to more effectively manage time at work.
  • Discuss the concept of personal development planning.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Outline at least five crucial components of a personal development plan.
  • Explain the purpose of quantitative research and identify at least three ways of sourcing quantitative data.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Explain the purpose of qualitative research and identify at least three ways of sourcing qualitative data.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory

  • Explain primary data and list three ways in which primary data can be collected.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Explain secondary data and list three sources of secondary data.
  • Explain emotional intelligence and the importance of this characteristic at work.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Explain three strategies that can be used to build emotional intelligence.
  • Explain how a manager with high emotional intelligence can assist in achieving business objectives. Provide an example to illustrate your answer.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Explain two ways of using emotional intelligence to build effective workplace relationships.
  • Outline key information that should be included in an organisation’s communication protocol for communicating internally, as well as externally.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Describe the process of PESTEL analysis of an organisation’s external environment.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Describe the differences between organisational transformation and organisational development.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Explain the key phases of a change management process.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Describe five components of a change management plan.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

  • Explain three ways that organisational design can help a company to be responsive to changes in customer behaviour or market conditions.

Your Source:

Assessor to deem the above response as either S (Satisfactory) or NS (Not Satisfactory)

Assessment Task 1 Checklist

Note to Assessor: When assessing student evidence for this assessment task, you must assess the evidences submitted by student in accordance with Rules of Evidence and Principles of Assessment (Standards for RTO’s 2015- Clause 1.8)

Student’s name:
  Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?Satisfactory performance  Comments
YesNo
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Task Outcome:Satisfactory ¨Not Satisfactory ¨
  Assessor signature 
  Assessor name 
  Date 
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