Tag: managing a quality service

SITXCCS008 Develop and manage quality customer service practices

Assessment Task 1 – Questions and Answers Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery

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SITXCCS008 Develop and manage quality customer service practices

Assessment Task 2 – Case study Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of

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SITXCCS008 Develop and manage quality customer service practices

Assessment Task 3 – Demonstration Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer

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