Assessment Task 1 – Questions and Answers Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery
Assessment Task 2 – Case study Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of
Assessment Task 3 – Demonstration Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer
Case Study Assessment Date for Submission: Please refer to the timetable on iLearn (The submission portal on iLearn will close at 14.00 UK time on the date of submission) Assignment Brief As part of the formal assessment for the programme you are required to submit a Quality Systems in IT
