Assessment Task 1 – Questions and Answers Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery
Assessment Task 2 – Case study Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of
Assessment Task 3 – Demonstration Performance objective The students must demonstrate the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer
HOW TO USE THIS TEMPLATE An Introductory Point This template is not designed to provide a full project Quality Management Plan (QMP). It only includes sections that will be pertinent to the assignment. If you want to see what a proper QMP looks like, you can generally find free simplified
