Oral Assignment

Audio

Business Management Skills

(DFMB3_OR_v1)

Part 1: Instructions for completing and submitting this oral assignment

Completing the oral assignment

For this oral assignment you are required to complete the following tasks:

• Part 1: Instructions for completing and submitting this assignment

• Part 2: Role plays × 4 (total of 40 minutes).

More information regarding requirements for the oral assignment are provided in the resources in your subject in KapLearn.

Saving your work

Download this document to your desktop, type your answers in the spaces provided and save your work regularly.

• Use the template provided, as other formats will not be accepted for these assignments.

• Name your file as follows: Studentnumber_SubjectCode_OR_versionnumber_Submissionnumber (e.g. 12345678_DFMB3_OR_v1_Submission1).

• Include your student ID on the first page of the assignment.

Before you submit your work, please do a spell check and proofread your work to ensure that everything is clear and unambiguous.

Submitting the oral assignment

You must submit your completed oral assignment (Word document) in a compatible Microsoft Word document. You need to save and submit this entire document.

Do not remove any sections of the document.

Do not save your completed oral assignment as a PDF.

You will also need to upload an audio recording of your oral assessment.

The oral assignment (in Word) and the audio recording must all be completed before submitting it to Kaplan Professional Education. Incomplete oral assignment documents and/or audio recordings will be returned to you unmarked.

The maximum file size for the written assignment (word document), oral assignment (word document) and audio recording is 20MB. Once you submit your oral assignment and audio recording for marking you will be unable to make any further changes to it.

You are able to submit your written and oral assignment earlier than the deadline if you are confident you have completed all parts and have prepared a quality submission.

Refer to your study guide so you can plan ahead to complete your audio recording before the written and oral assignment is due.

For more information see the resources in your subject about how to organise and upload your audio recording in KapLearn.

Note: The written assignment (in Word), oral assignment (in Word) and audio recording must all be submitted together.

The oral assignment marking process

You have 12 weeks from the date of your enrolment in this subject to submit your completed oral assignment and audio recording.

If you reach the end of your initial enrolment period and have been deemed ‘Not Yet Demonstrated’ in one or more assessment items, then an additional four (4) weeks will be granted, provided you attempted all assessment tasks during the initial enrolment period.

Your assessor will mark your assignments and return them to you in the subject room in KapLearn under the ‘Written and Oral Assessment’ page.

Make a reasonable attempt

You must demonstrate that you have made a reasonable attempt to complete all the parts of your oral assessment. Failure to do so will mean that your oral assignment will not be accepted for marking, therefore you will not receive the benefit of feedback on your submission.

If you do not meet these requirements, you will be notified. You will then have until your submission deadline to submit your completed written and oral assessment.

How your oral assignment is graded

Oral assignment tasks are used to determine your ‘competence’ in demonstrating the required knowledge and/or skills for each subject. As a result, you will be graded as either Demonstrated or Not yet demonstrated for this oral assessment.

Your assessor will follow the below process when marking your oral assignment:

• Assess your responses in each part of the oral assessment, and then determine whether you have demonstrated competence in each question or checklist.

• Determine if, on a holistic basis, your responses have demonstrated overall competence.

You must be deemed to be demonstrated in all assessment items in order to be awarded the units of competency in this subject including:

• all of the exam questions

• the written and oral assignment.

‘Not yet demonstrated’ and resubmissions

Should parts of your oral assignment be marked as ‘not yet demonstrated’ you will be given an additional opportunity to amend your responses so that you can demonstrate your competency to the required level.

You must address the assessor’s feedback in your amended responses. You only need amend those sections where the assessor has determined the assessment result is ‘Not yet demonstrated’.

You may be asked to re-record a part of your audio recording or to answer some written questions in this document. Use a different text colour for any written sections of your resubmission. Your assessor will be in a better position to gauge the quality and nature of your changes. Ensure you leave your first assessor’s comments in your oral assignment, so your second assessor can see the instructions that were originally provided for you. Do not change any comments made by a Kaplan assessor.

Units of competency

This oral assignment is your opportunity to demonstrate your competency against these units:

Unit code	Unit name	DIPMB3: Business Management Skills
FNSPRM612	Improve business of financial practices	Started and completed
FNSPRM613	Grow financial practices	Started and completed
BSBLDR522	Manage people performance	Started and completed
BSBTWK502	Manage team effectiveness	Started and completed
FNSRSK511	Undertake risk identification	Started and completed

Note that the written and oral assignment is one of two assessments required to meet the requirements of the units of competency.

We are here to help

If you have any questions, you can do the following steps:

1. Read the resources and watch the video about oral assignment in your subject in KapLearn.

2. Post your query at the ‘Ask your Tutor’ forum in your subject room. You can expect an answer within 24 hours of your posting from one of our technical advisers or student support staff.

Part 2: Role plays

You will participate in four role plays for a maximum of 40 minutes in total. These role plays will be conducted by audio recording. You will need a volunteer to assist you in these role plays.

These role plays will include you and a volunteer. You will need to select an appropriate person to be a volunteer, who meets the criteria below, namely:

• does not have to be an actor

• cannot be a current or past student of this Kaplan course

• can follow instructions

• is able to ask questions – suggested questions are provided in the volunteer guide

• will permit you (the student) to complete the oral assessment to the best of your ability.

The volunteer needs to understand that this is part of your assessment. Provide a copy of the volunteer guide in your KapLearn subject room to your volunteer so they understand what they need to do in your assessment.

You will be assessed on the criteria listed below in the student role.

At the beginning of each recording, ask your volunteer if they give permission to be included in the audio recording. The volunteer needs to agree verbally before each recording may continue.

Your volunteer cannot be a present or past student this Kaplan course.

See the resources in your subject in KapLearn to assist you in preparing for your role play.

Role play 1

You are to complete this ‘role play’ as part of the oral assessment, which should take a maximum of 10 minutes.

Your volunteer will be playing the role of George or Mildred Spencer from the Capital City Finance and Mortgage Brokers (CCF & MB) case study.

The following sets the scene for this role play:

• George/Mildred has been provided with a copy of your Growth Plan 1 or 2 (from Task 1 in the Written assignment). You only need to provide you growth plan,

• you are required to discuss and seek feedback about your growth plan with George/Mildred.

• gain George/Mildred’s commitment to implement your plan.

• answer George/Mildred’s questions.

The case study details are provided in the volunteer guide. Your volunteer should read through the case study so they are aware of the context of the role play.

Your volunteer should also be familiar with your Growth Plan 1 or 2 from Task 1 in the written assignment and have questions prepared for you to answer.

Suggested questions for your volunteer have been provided in the volunteer guide.

You will also need to answer any other questions asked regarding the growth plan.

The assessment criteria you will be assess on includes the following:

• provides a clear outline of the growth plan provided

• provides a convincing case for the growth plan

• gains feedback

• responds to all questions

• gains commitment to the growth plan implementation

• consults with relevant stakeholders.

Assessor checklist — role play 1

Assessor checklist completed after listening to the audio recording of the role play	Demonstrated or Not yet demonstrated
1	Provides a clear outline of the growth plan provided	Not yet demonstrated
2	Provides a convincing case for the growth plan	Not yet demonstrated
3	Seeks feedback	Not yet demonstrated
4	Responds to all questions	Not yet demonstrated
5	Gains commitment to the growth plan implementation	Not yet demonstrated
6	Consults with relevant stakeholders	Not yet demonstrated
Student resubmission response (if required by assessor):

Assessor feedback:	Resubmission required?
[insert assessor feedback]	No

Role play 2

You are to complete this ‘role play’ as part of the oral assessment, which should take a maximum of 10 minutes.

Your volunteer will be playing the role of George or Mildred Spencer from the Capital City Finance and Mortgage Brokers (CCF & MB) case study.

The following sets the scene for this role play:

• George/Mildred has been provided with a copy of your risk management plan as well as the risk mapping guide (that you completed in Task 3 – Question 1 and 3)

• you are required to explain your risk management plan to George/Mildred

• seek feedback about your risk management plan

• answer George/Mildred’s questions about your risk management plan

• review your risk mapping guide with George/Mildred

• seek feedback about your risk mapping guide

• answer George/Mildred’s questionsabout your risk mapping guide.

The case study details are provided in the volunteer guide. Your volunteer should read through the case study so they are aware of the context of the role play.

Your volunteer should also be familiar with your risk management plan and your risk mapping guide (from Task 3: Question 1 and 3 in the written assignment), and have questions prepared for you to answer.

Suggested questions your volunteer have been provided in the volunteer guide.

You will also need to answer any other questions asked regarding the plan and the guide.

The assessment criteria you will be assessed on includes the following:

• clearly present the risk management plan and risk mapping guide

• seeks feedback

• reviews risk mapping plan and associated risks with stakeholder

• collaborates and accepts input from stakeholder

• provides a response to all questions.

Assessor checklist — role play 2

Assessor checklist completed after listening to the audio recording of the role play	Demonstrated or Not yet demonstrated
1	Clearly present the risk management plan and risk mapping plan	Not yet demonstrated
2	Seeks feedback	Not yet demonstrated
3	Reviews mapping plan and associated risks with stakeholder	Not yet demonstrated
4	Collaborates and accepts input from stakeholder	Not yet demonstrated
5	Provides a response to all questions	Not yet demonstrated
Student resubmission response (if required by assessor):

Assessor feedback:	Resubmission required?
[insert assessor feedback]	No

Task — Role play 3

You are to complete this ‘role play’ as part of the oral assessment, which should take a maximum of 10 minutes.

Your volunteer will be playing the role of George or Mildred Spencer from the Capital City Finance and Mortgage Brokers (CCF & MB) case study.

The following sets the scene for this role play:

• George/Mildred has been provided with a copy of your improvement plan and have read it (completed in Task 4 of the Written assignment).

• You do not need to present or review the whole improvement plan. You are only required to review and check the following four areas, namely:

– the key indicators for your benchmarking exercise (Point 5)

– criteria for improvement (Point 6)

– the action plan (Point 9)

– the implementation plan and success factors (Point 9).

• Your volunteer will need to be prepared with feedback and questions regarding the four aspects above. (Suggested questions are provided in the volunteer guide).

• You will need to listen carefully and answer the questions and respond to the feedback provided by your volunteer.

The assessment criteria you will be assessed on includes the following:

• present the plan and introduce the four (4) key aspects

• asks questions to gain feedback and responds appropriately

• demonstrates active listening and questioning techniques to convey information and elicit the views and opinions of stakeholders

• answer all questions competently.

Assessor checklist — role play 3

Assessor checklist completed after listening to the audio recording of the role play	Demonstrated or Not yet demonstrated
1	Present the plan and introduce the four key aspects	Not yet demonstrated
2	Asks questions to gain feedback and responds appropriately	Not yet demonstrated
3	Demonstrates active listening and questioning techniques to convey information and elicit the views and opinions of stakeholders	Not yet demonstrated
4	Answer all questions competently	Not yet demonstrated
Student resubmission response (if required by assessor):

Assessor feedback:	Resubmission required?
[insert assessor feedback]	No

Role play 4

You are to complete this role play as part of the oral assessment, which should take a maximum of 10 minutes.

Your volunteer will be playing the role of Luis Ramirez from the Capital City Finance and Mortgage Brokers (CCF & MB) case study.

The following sets the scene for this role play:

• Your volunteer will play the role of Luis. (Refer to Task 6 from the Written assignment)

• You have decided to allow Luis to manage an improvement plan to increase prospecting calls across the team.

• You will start the role play with recognising Luis’ excellence in his current work and provide feedback about his competent qualities and achievements.

• You will consult with Luis to understand what he will need to do to start the improvement project.

• You will also negotiate with him what the performance indicators for the project will be.

• You will coach Luis through how to manage the people on the prospect calling team. Provide Luis with some tips on how to get the team motivated and how to support and encourage them.

The assessment criteria you will be assessed on includes the following:

• provide feedback and reinforce excellent in performance of others

• consult on work to be allocated and resources available to undertake the project

• coach and support on team motivation

• develop and confirm performance standards and key performance indicators.

Assessor checklist — role play 4

Assessor checklist completed after listening to the audio recording of the role play	Demonstrated or Not yet demonstrated
1	Provide feedback and reinforce excellence in performance of others	Not yet demonstrated
2	Consult on work to be allocated and resources available to undertake the project	Not yet demonstrated
3	Coach and support on team motivation	Not yet demonstrated
4	Develop and confirm performance standards and key performance indicators	Not yet demonstrated
Student resubmission response (if required by assessor):

Assessor feedback:	Resubmission required?
[insert assessor feedback]	No

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