| No. | The student’s assessment shows evidence of the following: |
| 1 | Section 1 – Scenario 1 |
| Liam is the facility manager at a residential aged care facility. The service provides independent living units, community nursing and home care packages, day centre visits, respite care, palliative care, and dementia specific care, to older people. Liam is responsible for managing legal and ethical compliance within the organisation, ensuring the facility’s AHPRA registration and accreditation are up to date, and maintaining collaborative and effective relationships with all multidisciplinary team members. Lucy, a casual nurse, comes to work with symptoms of gastroenteritis. She knows that she should have stayed home but she knew the service was going to be short staffed. After carrying out her duties for three hours, Lucy talks to her manager, Janice, in the tea room. She explains her symptoms and that she is feeling weak and unsteady. Janice tells her to go home immediately as gastroenteritis is highly contagious and could pose a severe health risk to residents and other staff members. That evening, four residents develop gastroenteritis. Liam has left work for the day but receives a phone call from the night nursing unit manager alerting him to the spread of virus (herein called ‘the incident’). Liam responds immediately by ordering the service into lock down. One of the residents who contracted the virus is taken to hospital for treatment and is in a critical condition. Liam organises refresher training for all staff with regard to duty of care. Liam receives an incident report form from Janice regarding Lucy’s illness. He thinks that because of Lucy’s failure to comply with organisational work health and safety procedures relating to infection control, the organisation has breached its duty of care to provide residents with a safe and healthy care environment. |
| Required Evidence |
| Q1 | List and describe two information sources that Liam could regularly access for more information about his organisation’s legal and ethical compliance requirements regarding infection control. |
| Answer | Liam can go to Work Safe, following the instructions, communication and development of strategies to manage the infection. Such as update standards and additional precautions, informed visitors of the required precautions. Liam also can go to legal expertise, following control guidelines apply to viral gastro outbreaks, such as hand hygiene, wear PPE, deep cleaning, minimise as much as possible the staff and client movement.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q2 | Explain how Liam could evaluate his responsibility as a service delivery manager. |
| Answer | Liam could evaluate his responsibility by: Knowing exactly what his roles and responsibilities, such as ensuring a safe, secure, and legal work environment, managing staff, planning and evaluating department activities. Manages’ job position description writing in policies and procedures, such as managers’ qualifications and skills writing specifically and education and experience requirement. A work plan could be made, he has to make sure everything under compliance, such as infection control. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q3 | List two places where Liam could access and interpret legal information relating to the incident. |
| Answer | Liam could access and interpret legal information to: Work Safe Victoria Fair Work Ombudsman Victoria legal interpreter
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q4 | Aside from an infection control risk, what other aspect of WHS was at risk if Sarah stayed at work? |
| Answer | If Lucy stayed at work things would happened like: Dehydrate- faint No energy- weak, sleepy Spending time away from her duty of care Making mistakes such as use wrong manual handling techniques or send wrong medication.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q5 | Identify the specialist legal experts Liam could contact to obtain advice on the rights and responsibilities of the organisation, workers and the residents involved in the incident. |
| Answer | Liam could contact to obtain advice on the rights and responsibilities: Advocacy services Fair Work Ombudsman assistance
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q6 | Describe how Lucy may have breached the organisation’s code of practice. |
| Answer | Lucy’s failure to comply with organisational work health and safety procedures relating to infection control because she transferred the virus to others at workplace. Lucy also breached the duty of care for herself and others at workplace leading to lock down. She also beached Code of practice of workplace because she is a nurse and she knows she was sick and still work.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q7 | Explain how it is within Liam’s scope of practice to manage the incident. |
| Answer | Liam has Duty of Care to provide the residents with safe and healthy care environment; Liam should follow Industry guideline and up to date it to control the infection; Liam could manage the incident through his training, experiences, knowledge and skills.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q8 | Explain why it is important for Liam to evaluate the ethical responsibilities of the organisation to workers, service users, and the broader community. |
| Answer | Ensure the organisation, workers, service users and the broader community protected. Make sure all employees understood and applied in a consistent manner. Ensure all the staff meet current industry best practice requirement. Ensure the aged care facility continue to meet the compliance requirement.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q9 | Describe how Janice could model ethical behaviour in her own work to ensure all nursing staff understand their ethical and legal responsibilities to report potential workplace hazards. |
| Answer | Always acting within her scope of practice Listening to and learn from other people Maintaining her duty of care to people requiring support at all times. Supporting, encouraging and motivating support workers Following roles and responsibilities all the time
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q10 | Identify and describe four policies and procedures Liam should use to support legal and ethical compliance when managing the incident. |
| Answer | Work health and safety It includes common hazards and risks in aged care, health and safety in aged care, risk management process and health and safety legal duties. Infection control procedure It includes proper hand hygiene, use PPE, safe manual handling, routine cleaning and managing spills, reprocessing of reusable instruments and equipment, respiratory hygiene and cough etiquette and appropriate linen handling. Incident report and record procedure The health, safety or well being of other residents at risk must be reported to the person in charge of the shift and recorded in the residents’ progress notes. Grievances and complaints Any client not satisfied with the aged care facility can first contact the service provider or make complaint to Aged Care Quality and Safety Commission.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q11 | Explain why it is important, in the context of the incident, for Liam to integrate documentation and record keeping requirements into the organisation’s policies and procedures. |
| Answer | Because it is legislative requirment, certain laws sets out key principles, duties and rights about it. Integrate documentation and record keeping requirements into organisation’s policies and procedures under the law. It helps to ensure accountability for the process of document creation and to conduct the business of the organisation. Preserve the data, help ensure consent and expectations and how yourself and the client responded to different situations.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q12 | List two ways Liam could ensure the records regarding the incident are adequately protected. |
| Answer | Liam should ensure all support workers are aware of the Privacy Act and ensure the aged care facility complies with privacy requirements. Liam also need to keep the record privacy and security.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q13 | Describe how Janice could clarify the roles and responsibilities of team members in the nursing unit to ensure they understand their obligations relating to work health and safety. |
| Answer | Read job description Read job description, make sure the team members understand their role and responsibilities and who they report to is essential. Team meeting List their specific responsibilities and duties of their roles and the relationships the role has with the colleagues and others. KPI Key performance indicators or areas the person will be measured on in terms of whether they are undertaking the job effectively.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q14 | Describe how Liam could re-distribute the organisation’s work health and safety procedures to ensure an issue like this does not happen again. |
| Answer | Email Internal email all the team members and let them know how to deal with the issue like this in the future. Updated policies and procedures Explain properly how you expect to act in regard to infection control and team members’ duty of care and the actions should be taken if similar things happened again. retrain the staff Setting the module of training course and fill the education gap and address the skill and knowledge of work health and safety procedure.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q15 | Describe how Liam could evaluate work practices for non-compliance on an ongoing basis. |
| Answer | Team meeting Holding regular team meetings to ensure workers are given opportunities to discuss any issues they are having in carrying out their work Observation Continually observe and record how your team members carry out their work tasks and activities. Record Read service user records and case notes to discover how policies and procedures and protocols have been applied in the past.
Taken from Aspire CHCLEG003 P109 |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q16 | Who could Liam refer to for advice on managing Lucy’s non-compliant behaviour? |
| Answer | Liam’s manager Industry association Government authority Regulatory bodies
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q17 | How could Liam share updated knowledge and information about compliance requirements with his peers and colleagues? |
| Answer | Communication Communicate with them and share the information for the latest update. Email Email internally with his peers and colleagues for the updated knowledge and information about compliance requirements Meeting Having meeting with PPT to show them and explain specifically.
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Q18 | Explain how Liam could use the plan-do-check-act methodology to provide a process-oriented approach to reviewing and improving the organisation’s quality management. |
| Answer | Plan-Liam has done the plan to implement refresher duty of care training Do –Liam can train Janice or other team workers with the new plan Check –leave the training for two weeks, reporting near miss get feedback, get the data. Reporting increased if not working back to the plan and change it bit Act-if the change was successful, Liam can implement to the whole aged care facility and continuously assess the result
|
| Result | Satisfactory ☐ Not Satisfactory ☐ |
