Work in a Socially Diverse Environment TLIG2007

Reflective essay

Unit 4

Work in a Socially Diverse Environment

TLIG2007

Written Assessment

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Version control and amendment history

ReasonRelease dateDetails
Unit releasedOctober 2015V1 release
Unit updatedJanuary 2021V2 release
121 reviewJanuary 2022Changes to content and formatting

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Question 1

Explain what the term “culture” means to you.

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Question 2

Why is it so important to recognise, respect and understand the differences between people and their cultures?

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Question 3

What are five of the ethnic groups with whom you can expect to deal with in the driver training environment?

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Question 4

Select two of those groups and list the things that you know about their cultures and the different aspects of verbal and non-verbal communication.

GroupCultural differencesCommunication differences
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Question 5

In your own words, what do you think you can do to increase your understanding of verbal and non-verbal communication differences? 

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Question 6

List at least five things you can do to make yourself understood when language barriers exist.

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Question 7

List four strategies available to assist in effective communication or managing cultural diversity.

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Question 8

In a short paragraph, give an example of a cultural misunderstanding in which you have been involved or which you have observed and explain the steps that were taken to resolve it.

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Question 9

Was the problem adequately resolved? Explain In a short paragraph.

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Question 10

How was the misunderstanding followed up? Explain in a short paragraph.

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Question 11

What could be done to prevent similar misunderstandings occurring in the future?

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Question 12

If you encounter a situation where a misunderstanding occurs which you are unable to resolve, what should you do?

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Question 13

Explain what “empathy” means and why it is important regarding resolving cultural misunderstandings.

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Question 14

How do you define cultural awareness?

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Question 15

Why is cultural awareness important in the driver training industry?

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Question 16

How can an organisation ensure that all staff understand the application of anti-discrimination, racial vilification, EEO and anti-harassment legislation?

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Question 17

Undertake some research and identify five of the cultural practices or traditions of indigenous Australians.

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Question 18

Give some examples of cross-cultural misunderstandings that might affect your work place.  How can these issues be resolved? What do you think could be done to prevent such issues occurring in the future?

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