BSBCRT311 Apply critical thinking skills in a team environment

BSBCRT311 Apply critical thinking skills

WORKPLACE PROJECT TASK  

Student details 
Student name 
Student email address 

Assessment Details 

About this task 
This workplace project requires you to use critical thinking to resolve two typical problems in the workplace.   This assessment includes the following tasks:  Task 1: Workplace Problems  Task 2: Self-reflection  You will need 2 participants who can contribute to Task 1. 
Assessment conditions  
The tasks in this assessment must be demonstrated under one of the following conditions:  A simulated workplace environment such as a home office and access to the Bounce Fitness simulated business environment. A real workplace environment.   In addition to the documents and templates provided with this assessment, to complete these tasks, you are required to access the following resources:  Computer/laptop with internet connection MS Word application or equivalent Two participants/third parties to engage in roleplays. The ideal participant should have good knowledge of critical and creative thinking techniques used in solving common workplace problems.   – 2 volunteers are required for Task 1  The following documents are attachments to this assessment and can be found in the zip file included with this assessment: ·       Task 1 Participant Forms 

Assessment Details

Simulated business – Bounce Fitness 
If you do not have access to an actual workplace, we have created a simulated business environment called Bounce Fitness to allow you to complete the workplace project tasks.  Each workplace task contains instructions to guide you in completing the activity using the Bounce Fitness workplace materials.
Instructions for the Workplace Supervisor/Other Party 
To support the student in completing this assessment, your assistance is needed with these tasks:  In Task 1, you will need to participate in a discussion about a specific workplace problem. You will share your knowledge of the problem, answer questions and participate in creative thinking processes (e.g., brainstorming) to assist the student with developing a solution. You will ask questions about the solution and present challenges or objections that the student must address. You will fill out a Participant Testimonial based on their performance.   When observing a student’s performance, in the event the student does not demonstrate the required skills to industry standards, ensure you mark them ‘No’ and provide them feedback and a second attempt.    Depending on their level of their performance, you may:  Let them redo the task immediately after consideration of feedback  Request they undertake further learning and redo the task at a later date  Please note: A qualified trainer and assessor will review and assess all the submitted comments, observation checklists, and assessment evidence to determine the students’ competence and abilities against the unit of competency requirements. A trainer and assessor will ensure each assessment has been sufficiently completed and determine the final assessment outcome. 
Third Party details 
For this assessment, Third Parties can be either Workplace Supervisors (supervisors, direct reports) or Other Parties (colleagues, family members or friends who can assist you with the tasks).   If you have more than one Workplace Supervisor/Other Party observing you as you complete tasks, record their details here. If you have more than three Workplace Supervisors/Other Parties, upload a separate document with your assessment that captures the same details as this table.  

Assessment Details

Third Party 1 
Third Party type ☐ Workplace Supervisor ☒ Other Party 
Name 
Contact number 
Email address 
Job title Staff Member
Signature  
Third Party 2 
Third Party type ☐ Workplace Supervisor ☒ Other Party 
Name 
Contact number 
Email address 
Job title Office Assistant
Signature  
Third Party 3 
Third Party type ☐ Workplace Supervisor ☒ Other Party 
Name 
Contact number 
Email address 
Job title 
Signature  

*Note to Workplace Supervisor/Other Party 

It is a requirement that all signatures must be done by hand or by inserting a proper electronic signature, where the image is fixed and cannot be moved. Signatures typed in Microsoft Word will not be accepted. 

Assessment Details

Icons and instructions 
These icons will guide you through your assessments, as they indicate who is required to complete each section of the document.    
This section must be completed by the student, all areas must be completed prior to being uploaded with this assessment.      
You will see this icon often on the observation checklists and it indicates that the below checklist or form must be completed by a        Workplace Supervisor. All sections must be completed.  
You will see this icon mostly on Participant Forms and it indicates that the below template form must be completed by a Workplace           Supervisor or Other Party. All sections must be completed. 

Task 1: Workplace Problems 

Overview 
For this task, you will need to identify two (2) problems in your team. These must be problems you can address within your level of responsibility.  
Resource requirements 
To complete this task, you will require the following resources:  Two team members or two volunteers to roleplay as team members Task 1 Participant Forms Task 1 Meeting Minutes  For those not completing this in an actual workplace, read the scenario below to guide you through these activities.  
Scenario 
You work as an Office Assistant at Bounce Fitness. It is the year’s busiest season, and two assistants left the business three months ago. Due to the staff shortage, some trainers are helping with the administrative duties until they find replacements and you are the acting team leader.     Problem 1  Some of the trainers have been leaving computers unlocked and logged in when they go on lunch or walk away to help clients. Computers being left unlocked is a big security issue for your company. You remind them to lock their screens or log out when leaving their desk, but they complain that logging back on all the time is a hassle. You have ended up doing it for them. You are spending time locking other’s computer screens so often; the Centre Manager has commented that you are away from your desk too much.     Problem 2  One of the trainers helping with office tasks has complained they cannot train clients, their back and neck are sore, and they blame having to sit at desks in uncomfortable chairs while completing paperwork. This trainer has also commented that the fitness staff are annoyed at having to fulfil the duties of the admin staff. You have noticed they are not pulling their weight, spending time gossiping and talking, or chatting with clients instead.    You feel overwhelmed by the lack of support, and the increased wait times are causing customers to become angry. You ask the Centre Manager when the roles will be filled but she advises that Bounce does not have the budget to replace the staff right now.   You raise the other issues with her and she has asked that you work with the team to resolve them. 

Task 1: Workplace Problems

Instructions 
Based on the above scenario, or a relevant workplace situation, select two (2) issues you can address within your scope of role. 
Prepare questions to ask your team members to help you identify each problem’s key issues and challenges.  
Meet separately with:  The team member/s affected by problem one (1) The team member/s affected by problem two (2) 
4. In each meeting, you are to:   Use your prepared questions to gather the information you can apply when assessing the problem.   Seek the team’s experience and knowledge on these issues and use a suitable critical and creative thinking technique to develop two (2) solutions for each issue. Agree on set criteria to determine the most suitable option. Work together to discuss solutions to the issue, ensuring the following are considered: The organisational standards that apply The legislative requirements that apply The critical thinking process used How the agreed criteria are addressed  Answer any questions that your team may have about this Respond to any challenges raised by the team Agree on one (1) solution to each problem 
Note: The assessment conditions require you to do this on two (2) occasions, which means that these discussions are to be held separately. They can be held consecutively or on separate days as needed.  
Based on your discussions, complete the Task 1 Meeting Minutes. In your minutes, document the questions you are asking.   
Have your volunteers complete the Task 1 Participant Forms confirming their participation. 
After the meeting, ask your volunteers to evaluate and give feedback on the critical thinking process you used and facilitated. This should be recorded at the end of your Task 1 Meeting Minutes for each meeting.  
By the end of this task, you should have completed:  ·          Two meetings with your team members to discuss the workplace problems 

Task 1: Workplace Problems

Task 1 Meeting Minutes 
Task 1 Participant Forms 
Agenda Item Staff leaving computers unlocked  

Task 1 Meeting Minutes 

Meeting minutes 1 
Date: Time: Location: 
Bounce Fitness Staff Room  
Purpose of the meeting To Discuss and find solutions to issues within workplace  
Facilitator  
Notetaker   
Attendees  Please sign beside your name after the meeting. 
Name  Signature 
Name Signature 
Agenda Item creating an administering roster  
Discussion  Ensure that you include all points raised. 
Discussion  Ensure that you include all points raised.     
Agenda Item 
Discussion  Ensure that you include all points raised. 
Agenda Item 
Discussion  Ensure that you include all points raised. 
Agenda Item 
Discussion  Ensure that you include all points raised.    
Evaluation of critical thinking processes 

Task 1: Workplace Problems

Meeting minutes 2 
Date: Time: Location: 
Bounce Fitness Staff Room  
Purpose of the meeting 
Facilitator 
Notetaker 
Attendees  Please sign beside your name after the meeting. 
Name Signature 
Name Signature 
Agenda Item 
Discussion  Ensure that you include all points raised.  
Agenda Item 
Discussion  Ensure that you include all points raised. 
Agenda Item 
Discussion  Ensure that you include all points raised. 

Task 1: Workplace Problems

Agenda Item 
Discussion  Ensure that you include all points raised. 
Agenda Item 
Discussion  Ensure that you include all points raised. 
Evaluation of critical thinking processes 
 

Task 1: Workplace Problems

*Note to Workplace Supervisor/Other Party 

It is a requirement that all signatures must be done by hand or by inserting a proper electronic signature, where the image is fixed and cannot be moved. Signatures typed in Microsoft Word will not be accepted. 

*Trainer and Assessor details and marking may be completed using the internal Learning Management System – rather than signing the paper-based copy. 

Assessor overall feedback 
Satisfactory     Not Yet Satisfactory    
Date:               Date:                             
Comments: 
 

Task 2: Self-reflection 

Overview 
For this task, you will be reflecting on the effectiveness of your approaches in Task 1  
Resource requirements 
To complete this task, you will require the following resources:  The Meeting Minutes from Task 1  Task Participant Forms from Task 1  Task 2 Reflection Template 
Instructions 
Review the Task 1 meeting minutes and the feedback sections of the participant forms. Think about how you used:  Critical thinking techniques Creative thinking techniques Responded to feedback from stakeholders Responded to challenges presented by stakeholders Navigated any barriers to effective implementation 
Answer each of the questions in the Task 2 Reflection Template 
By the end of this task, you will have completed:   A review of your documentation Task 3 Reflection Template 

Task 2 Critical Reflection Template 

Critical reflection template 
Explain how the chosen critical thinking technique suited the problem at hand?  
Problem 1:  
Problem 2: 
What experience and knowledge did your team members contribute to the discussion? 
Problem 1:  
 
Problem 2:  
 
What were the creative thinking techniques you used? How were they effective in engaging your team? 
Problem 1:  
Problem 2:  
 
Based on the agreed criteria, what were the proposed solutions? 
Problem 1:  
 
Problem 2:  
 
When you presented your solutions, what were the main challenges your team members raised, and how did you address them? 
Problem 1:  
 
Problem 2:  
 
On review of your feedback from the previous tasks, what is one improvement that you can make to your critical thinking processes? 
 
Based on your work, what is a key learning you can use to improve the team’s application of critical thinking processes? 
 

*Trainer and Assessor details and marking may be completed using the internal Learning Management System – rather than signing the paper-based copy. 

Assessor overall feedback 
Satisfactory      Not Yet Satisfactory    
Date:                Date:  
Comments: 
 

Submission checklist 

EVIDENCE SUBMISSION CHECKLIST 
General instructions for the student:  Ensure that all signatures/initials in your submissions must be dated  Complete the assessment in the order given  You must ensure that you read all instructions carefully before the task begins  You MUST submit all the evidence as specified below  Should you have any concerns, please contact Foundation Education 
 
Task 1: Workplace Problems 
Task 1 Meeting Minutes ☐ 
Task 1 Participant Forms ☐ 
Task 2: Self-reflection 
Task 2 Critical Reflection Template ☐ 
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