MNG20001 Professional Hospitality Experience

MNG20001 Professional Hospitality Experience

MNG20001 Professional Hospitality Experience

Assessment 4:

  1. Zoom Consultation with Tutor
  2. Review paper – My Customer Experience
  3. Host Performance Evaluation
Marking CriteriaSRNSR
Part A – Zoom Consultation with Tutor

Demonstration of professional manner and verbal reporting skills. Demonstration of professionalism by booking and committing to meeting

Part B – Review Paper – My Customer Experience

Reflection on the role of expectations from the very beginning of the process Your expectations of your PHE organisations The basis of these expectations Extent these expectations have been met or have changed

Reflection on the role of challenges and observation Outline of the greatest challenges that you faced while on internship Observation of management skills & qualities that are important for success in the industry & why they are necessary

Reflection on lessons learned and maintain professionalism The most valuable lesson learned The most challenging situation faced to maintain your professionalism Why was it difficult? How did you maintain your professionalism in these circumstances?

Reflection on setting objectives and performance evaluation The most useful aspect of setting personal workplace objectives? Were they achieved, exceeded or changed & why? Comparative analysis of your 3 and 6-month performance evaluation Updated learning objective table included, all columns completed

Reflection on achievements and the role of discovery Your biggest achievements Discovery of your strengths, limitations and suitability to work in the hospitality industry Role of your PHE in influencing future career goals & aspirations

Grammar, spelling, flow Identifies & evaluates current workplace practices Minimum of 4 academic references Minimum 2 industry references Referencing technique (in-text & Reference List) Meets word count requirement of 1000 words

Part C – Host Performance Evaluation

Student has had a performance review with their host supervisor Student has signed the performance review Host has sent the completed performance review form to the UA

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