SITXHRM003 LEAD AND MANAGE PEOPLE

SITXHRM003 LEAD AND MANAGE

STUDENT ASSESSMENT TASKS

Cover Sheet

Assessment Task – Cover Sheet

Student declaration

To be filled out and submitted with assessment responses

Student name 
Student ID number 
Student signature 
Date 

Assessor declaration

Assessor name 
Assessor signature 
Date 
Assessment outcomeSNSDNSResubmissionYN

Feedback

Student result response

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.  

Appendix C – Student assessment agreement

Student assessment agreement

Make sure you read through the assessments in your student assessment booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?¨  Yes¨  No
Do you understand the requirements of the assessments for this unit?¨  Yes¨  No
Do you agree to the way in which you are being assessed¨  Yes¨  No
Do you have any specific needs that should be considered¨  Yes¨  No
If so, explain these in the space below.  
Do you understand your rights to reassessment?¨  Yes¨  No
Do you understand your right to appeal the decisions made in an assessment?¨  Yes¨  No
Student name 
Student ID number 
Student signature 
Date 
Assessor name 
Assessor signature 
Date 

Contents

Final results record. 2

Introduction. 6

Assessment for this unit 6

Preparing for assessment 6

Assessment Task 1: Knowledge questions. 8

Information for students. 8

Questions. 9

Assessment Task 1: Checklist 11

Assessment Task 2: Team planning meeting. 14

Information for students. 14

Activities. 15

Assessment Task 2: Checklist 19

Assessment Task 3: Team work plan project 21

Information for students. 21

Activities. 22

Assessment Task 3: Checklist 25

Assessment Task 4: Reward and recognition project 26

Information for students. 26

Activities. 27

Assessment Task 4: Checklist 29

Final results record. 30

Introduction

Welcome to the Student Assessment Tasks for SITXHRM003 Lead and manage people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

SITXHRM003 Lead and manage people describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.

For you to be assessed as competent, you must successfully complete four assessment tasks:

Preparing for assessment

Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.

Supporting resources: Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise:

Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Agreement in Appendix B of your Hospitality Works Student User Guide or your RTO will provide you with one.

Remember to check your Hospitality Works Student User Guide for information about:

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

  • review the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
  • comply with the due date for assessment which your assessor will provide
  • adhere with your RTO’s submission guidelines
  • answer all questions completely and correctly
  • submit work which is original and, where necessary, properly referenced
  • submit a completed cover sheet with your work
  • avoid sharing your answers with other students.
 Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on: where this task should be completedthe maximum time allowed for completing this assessment taskwhether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Assessment Task 1: Checklist

Student’s name:
Did the student provide a sufficient and clear answer which met the requirements of the assessor marking guide?Completed successfully?Comments
YesNo 
Question 1 a  
Question 1 b  
Question 1 c  
Question 1 d  
Question 2 a  
Question 2 b  
Question 2 c  
Question 2 d  
Question 2 e  
Question 2 f  
Question 2 g  
Question 2 h  
Question 3 a  
Question 3 b  
Question 3 c  
Question 3 d  
Question 3 e  
Question 4 a  
Question 4 b  
Question 4 c  
Question 4 d  
Question 4 e  
Question 5 a  
Question 5 b  
Question 5 c  
Question 6  
Question 7  
Question 8  
Question 9  
Question 10  
Question 11  
Question 12  
Question 13  
Question 14  
Question 15  
Question 16  
Question 17  
Question 18 a  
Question 18 b  
Question 18 c  
Question 18 d  
Question 18 e  
Question 19  
Task outcome:Satisfactory
Not satisfactory
Assessor signature: 
Assessor name: 
Date: 


Assessment Task 2: Team planning meeting

Information for students

As the Events Coordinator for a case study organisation, you are required to conduct a team meeting. At the meeting, the team will brainstorm and develop ideas for events designed to encourage greater public participation in the association.

You will need access to:

Ensure that you:

 Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on: Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities.

Carefully read the following scenario.

Football South Coast (FSC) is a sporting association based in a small town on the NSW South Coast. It is responsible for the administration and development of soccer for the NSW South Coast region, co-ordinating the 12 local men’s soccer clubs and 16 children’s soccer clubs. The association employs a General Manager, Events Coordinator, Marketing and Communications Officer, Physical Performance Coordinator, Administration Manager, Grounds Person, and a Receptionist. FSC’s Vision is for soccer to be the number one sport played throughout South East NSW. FSEC’s Mission is to grow football by supporting members and the football community through, strong leadership, sound communication and the provision of a clear strategic direction that secures the sport’s long-term prosperity. Values listed in its Strategic Plan include: The organisation has adopted three key strategic goals is to improve participation in community football, specifically to: A key approach to achieve these will be to increase the number of events provided by the organisation. FSC’s General Manager has asked you, as Events Coordinator, to develop a team work plan that will include a range of tasks and activities that the association’s staff can carry out over the next twelve months to achieve the key strategic goals, specifically events that can be conducted to achieve the objectives. In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the FSC’s staff to inform them of the association’s new key goals, and to workshop innovative ideas they may have that could help the association achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then carry out.
The meeting will provide an opportunity for all the association’s employees to contribute to the next stage of the association’s development. You will be collecting ideas about how the team can fulfil the association’s objectives. You are expected to encourage all team members to be innovative and constructive in their participation. Keep in mind that this unit’s focus is on teams working in an effective way, and you are being assessed on your ability to encourage and support your colleagues to do this. Review the case study information and write some notes on your plans for the meeting. You will know the other meeting participants, so structure the meeting in a way that is appropriate for these people. Use appropriate language and social references, too. Write a statement of what the team’s purpose and long-term objectives are, to take to the meeting with you. This will be just your starting point, though, as these will have to be discussed and accepted by all the meeting’s participants. As well as leading the meeting, you will be taking notes, and writing up a report afterwards. Review the Team Work Plan Template to order the information you receive at the meeting. How do you want to document the meeting’s proceedings? With a white board, computer and projector, or butcher’s paper?
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the preparations you have made in activity 1 and set out what you hope to achieve at the meeting. The text of the email should ask for the date, time, and place of the meeting. 
The text of the email should be in grammatically correct English, written in an appropriate (polite, collegial) style. The email’s text should list the FSC’s three key strategic goals and invite the recipient to a meeting to discuss how the team can achieve these, in particular events that can be conducted to assist in achieving these goals. It should summarise the goals of the meeting and its importance and encourage the team members to start thinking of activities appropriate for meeting the team’s goals, and to bring these to the meeting. Include the date, time, and place of the meeting in the email.
Check that there is enough seating for all meeting participants. Every participant should be able to see the whiteboard, and the seating should be arranged to encourage a group discussion. Ensure that all of the physical elements are functioning correctly before the meeting begins.
Begin the meeting by welcoming the participants and giving a summary of the organisation’s goals and objectives, and how encouraging innovation in the workplace can support these. Your next step is to establish, and document, the team’s purpose and long-term objectives and how these support the organisation’s goals and objectives. You are being asked here to roleplay a Team Leader, leading colleagues in thinking up new ways of doing things, but you are also a student, asking your student colleagues for new ideas and how they can be translated into actions. Your team members will have played and loved sport as a child and might continue to do so now. Bring this out at the meeting, getting them to look at their own motivations as a child, and their current social and physical motivation, and look at how these could be used to motivate others, as well as their experiences of events that assisted in increasing participation. Also, be aware that the other students at the meeting will be conducting a meeting on the same topic within a short time of you conducting yours. So, try to establish your own meeting leadership style. It should be uniquely yours, and effective. Be conscious that you will be modelling effective meeting leadership throughout the meeting. You should consciously behave as a role model for your colleagues, behaving in a way that encourages team excellence. Even though you may think that you know what FSC should do, being a leader in this meeting means that you are responsible for to engaging and motivating the other meeting participants, leading them in collaboration. Not leading them by telling them what to do. When you have conducted the preliminaries, open the meeting up to ideas that the participants have brought with them. Document the brainstorm on the whiteboard. Discuss (and record) the ideas the participants give, asking the others for input, looking at it practically, working out what preparation would be necessary, material, personnel, whatever is relevant to carrying the idea to realisation. While encouraging the team members to find and develop ideas, you are expected to display the following leadership skills: During the meeting, you are required to demonstrate effective communication skills including: As you come to the meeting’s conclusion: Finish the meeting by thanking the participants and telling them that you will collate the ideas that they have shared and the activities that they have selected to undertake into a team work plan. with each person’s roles and responsibilities clearly set out. Tell the participants when they can expect to have the plan. Give yourself a realistic but challenging time frame for this.

Assessment Task 2: Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo 
Act as a positive role model to the team members through their performance at the meeting?  
Show support for, and commitment to, FSEC’s strategic goals?  
Interact with team members in a positive and professional manner.  
Clearly communicate FSEC’s short, medium and long-term plans and objectives with the team?  
Verify each team member’s, expectations, roles and responsibilities?  
Encourage the team members to take responsibility for own work?  
Encourage the team members to develop innovative approaches to their work?  
Model and encourage open and supportive communication within the team?  
Seek and share information from the wider business environment with the team?  
Seek feedback from the team members?  
Motivate the team members to achieve optimum performance?  
During the meeting, demonstrate effective communication skills including:
Task outcome:
Assessor signature:
Assessor name:
Date:


Assessment Task 3: Team work plan project

Information for students

In this task, you will develop a team work plan from the notes you took in the previous activity.

You will need access to:

Ensure that you:

 Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on: Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities.

Collate the notes that you took during the meeting, adding any points that you may have missed during the meeting. Where you find that some information is missing, use analytical thinking techniques to generate possible solutions, not forgetting that you can seek input from others as required Use the Team Work Plan Template to list and describe activities that were brought up during the meeting, following each idea through its goals, timeframe, and who is responsible for individual tasks. Ensure that a team member is clearly responsible for each task, and that specific productivity measures are allocated as outcomes for each idea. Each team member’s responsibilities should be collated so each has a clear understanding of what is expected of them and when. Save this document as Draft Team Work Plan.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the project from the outset, including what was discussed at the meeting, until the present time. Describe the attached team work plan, including how it was generated and how it will be monitored. The email text should also ask if the General Manager wants any changes made to it before it is sent out to the team members. The email’s text should also ask for the General Manager’s authorisation to send the work plan to the rest of the team and delegate the tasks according to the plan Attach your draft team work plan to the email.
Update your work plan to reflect the feedback given to you by the CEO. Save this document as Revised Team Work Plan.
The text of the email should be in grammatically correct English, written in an appropriate (business-like) style. It should give a short summary of the work plan and ask for their feedback. Attach your revised team work plan to the email.
Identify any barriers to the groundsman taking on the tasks and responsibilities that you are going to delegate to them and think through techniques or processes that you could use to overcome them. You will be required to provide mentoring and coaching to support the Groundsman. Make sure that you understand the differences between mentoring and coaching to ensure that you can provide both during the meeting. You will also be required to evaluate the team member’s skills and provide opportunities for their individual development. Think through how you can do this during the meeting.
This meeting will take place at your workstation. The objective of the meeting is for you to coach and mentor the Groundsman in internet usage. First speak to the groundsman about the tasks that you intend to delegate to them. You are required to implement the techniques or processes you have thought of to overcome any barriers that the groundsman presents to taking on the job. When you have gained the Groundsman’s agreement, evaluate their computer skills by asking them to open up their internet account and then create a new Word document. Demonstrate how to do this yourself, opening your internet account, creating a new Word document, attach the document to an email and send it. Describe how emails can be sent to a number of people or a group. Ask the groundsman to demonstrate to you that they can do this. Coach them through the process as necessary. As part of the mentoring component of this activity, you are required to encourage a trusted, ongoing relationship to form between you. To do this, you should demonstrate effective communication skills including: Before concluding the meeting, ensure that you gain the Groundsman’s commitment carrying out the tasks that you have assigned him.

Assessment Task 3: Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo 
Delegate tasks and responsibilities?  
Identify barriers to delegation, and implement processes to overcome them?  
Evaluate the team member’s skills and provide opportunities for their individual development?  
Provide coaching to support the Groundsman?  
Provide mentoring for the Groundsman by encouraging a trusting, ongoing relationship to form by demonstrating effective communication skills including:  
Task outcome:
Assessor signature: 
Assessor name: 
Date: 

Assessment Task 4: Reward and recognition project

Information for students

You are required to research and report on reward and recognition schemes that can be implemented for the case study organisation.

You will need access to:

  • your learning resources and other information for reference.

Ensure that you:

  • review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
  • comply with the due date for assessment which your assessor will provide
  • adhere with your RTO’s submission guidelines
  • answer all questions completely and correctly
  • submit work which is original and, where necessary, properly referenced
  • submit a completed cover sheet with your work
  • avoid sharing your answers with other students.
 Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide.Refer to the appendix for information on: where this task should be completedhow your assessment should be submitted. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities.

Carefully read the following scenario.

After 12 months, data shows that your team has exceeded the percentage increase in the number of new football players, and you have decided to recognise your team for their efforts. In particular, the receptionist, Maggie, has been responsible for more than 40 new members. She went to her daughter’s school and, with the headmaster’s permission, spoke to all of the classes with students old enough to play soccer with the club. You should single her out for a personal reward.
  • Select reward and recognition schemes
Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find. The following links will provide some examples. Choose and develop at least five examples that would be appropriate for your team in the case study.
  • Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should give an evaluation of the team’s performance in terms of the achievement of their goals. It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project. Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why. You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email. The CEO will reply to your email with authority to implement one of the schemes that you have selected.
  • Send an email to the team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing. The email should mention Maggie’s efforts and state that she will be the first recipient of a personal reward.
  • Send an email to Maggie (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should thank her for her efforts and her innovative approach to achieving the strategic goals. Give her the details of the reward that you are awarding her.

Assessment Task 4: Checklist

Student’s name:
Did the student:Completed successfully?Comments
YesNo 
Identify and reward individual and team efforts and contributions?  
Represent team interests in the wider organisational environment?  
Monitor the team’s performance to ensure that progress has been made towards the achievement of organisational goals?  
Provide recognition and rewards for the team’s achievements?  
Task outcome:SatisfactoryNot satisfactory
Assessor signature: 
Assessor name: 
Date: 

Final results record

Student name: 
Assessor name: 
Date: 
Unit name: 
Qualification name: 

Final assessment results

TaskTypeResult
SatisfactoryUnsatisfactoryDid not submit
Assessment Task 1Knowledge questionsSUDNS
Assessment Task 2Team planning meetingSUDNS
Assessment Task 3Team work plan projectSUDNS
Assessment Task 4Reward and recognition projectSUDNS
Overall unit results CNYC 

Feedback

Student signature: __________________________________________   Date: ____________

Assessor signature:   _______________________________________   Date:  ____________

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