Unit 4
Work in a Socially Diverse Environment
TLIG2007
Written Assessment
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Version control and amendment history
Reason | Release date | Details |
Unit released | October 2015 | V1 release |
Unit updated | January 2021 | V2 release |
121 review | January 2022 | Changes to content and formatting |
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Question 1
Explain what the term “culture” means to you.
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Question 2
Why is it so important to recognise, respect and understand the differences between people and their cultures?
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Question 3
What are five of the ethnic groups with whom you can expect to deal with in the driver training environment?
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Question 4
Select two of those groups and list the things that you know about their cultures and the different aspects of verbal and non-verbal communication.
Group | Cultural differences | Communication differences |
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Question 5
In your own words, what do you think you can do to increase your understanding of verbal and non-verbal communication differences?
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Question 6
List at least five things you can do to make yourself understood when language barriers exist.
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Question 7
List four strategies available to assist in effective communication or managing cultural diversity.
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Question 8
In a short paragraph, give an example of a cultural misunderstanding in which you have been involved or which you have observed and explain the steps that were taken to resolve it.
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Question 9
Was the problem adequately resolved? Explain In a short paragraph.
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Question 10
How was the misunderstanding followed up? Explain in a short paragraph.
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Question 11
What could be done to prevent similar misunderstandings occurring in the future?
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Question 12
If you encounter a situation where a misunderstanding occurs which you are unable to resolve, what should you do?
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Question 13
Explain what “empathy” means and why it is important regarding resolving cultural misunderstandings.
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Question 14
How do you define cultural awareness?
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Question 15
Why is cultural awareness important in the driver training industry?
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Question 16
How can an organisation ensure that all staff understand the application of anti-discrimination, racial vilification, EEO and anti-harassment legislation?
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Question 17
Undertake some research and identify five of the cultural practices or traditions of indigenous Australians.
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Question 18
Give some examples of cross-cultural misunderstandings that might affect your work place. How can these issues be resolved? What do you think could be done to prevent such issues occurring in the future?
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