Work in a Socially Diverse Environment TLIG2007

Reflective essay

Unit 4

Work in a Socially Diverse Environment

TLIG2007

Written Assessment

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Version control and amendment history

ReasonRelease dateDetails
Unit releasedOctober 2015V1 release
Unit updatedJanuary 2021V2 release
121 reviewJanuary 2022Changes to content and formatting

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Question 1

Explain what the term “culture” means to you.

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Question 2

Why is it so important to recognise, respect and understand the differences between people and their cultures?

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Question 3

What are five of the ethnic groups with whom you can expect to deal with in the driver training environment?

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Question 4

Select two of those groups and list the things that you know about their cultures and the different aspects of verbal and non-verbal communication.

GroupCultural differencesCommunication differences
Click or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.
Click or tap here to enter text.Click or tap here to enter text.Click or tap here to enter text.

Question 5

In your own words, what do you think you can do to increase your understanding of verbal and non-verbal communication differences? 

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Question 6

List at least five things you can do to make yourself understood when language barriers exist.

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Question 7

List four strategies available to assist in effective communication or managing cultural diversity.

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Question 8

In a short paragraph, give an example of a cultural misunderstanding in which you have been involved or which you have observed and explain the steps that were taken to resolve it.

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Question 9

Was the problem adequately resolved? Explain In a short paragraph.

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Question 10

How was the misunderstanding followed up? Explain in a short paragraph.

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Question 11

What could be done to prevent similar misunderstandings occurring in the future?

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Question 12

If you encounter a situation where a misunderstanding occurs which you are unable to resolve, what should you do?

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Question 13

Explain what “empathy” means and why it is important regarding resolving cultural misunderstandings.

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Question 14

How do you define cultural awareness?

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Question 15

Why is cultural awareness important in the driver training industry?

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Question 16

How can an organisation ensure that all staff understand the application of anti-discrimination, racial vilification, EEO and anti-harassment legislation?

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Question 17

Undertake some research and identify five of the cultural practices or traditions of indigenous Australians.

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Question 18

Give some examples of cross-cultural misunderstandings that might affect your work place.  How can these issues be resolved? What do you think could be done to prevent such issues occurring in the future?

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