IT Biz Solutions offers a wide range of Information and Communication Technology services to businesses of all sizes.

It has standing SLAs with a range of clients. When clients experience issues, they call and details of their problem are noted in the support log.

Support Log

Client nameDate of contactIssue/ProblemNotesRelevant client documentationReferred toPriorityResolved? Please also add comments
Sam Ibrahim – Ozhouse Clean Phone: 0455 555 555 Email: SI@email.com7 SeptemberAll data is stored on local computer. Concerned about loss of data.Would like an onsite consultation.Windows Operating System Instructions Service Level AgreementYouMedium
Paul Burns – Grow Management Consultants Phone: 0455 666 666 Email: PB@email.com7 SeptemberComputers taking a long time to start and running slowly once started. Run 7 computers, all Windows Operating System. Connected via a WLAN.Would like an onsite consultation.Windows Operating System Instructions Service Level AgreementYouHigh
Client nameDate of contactIssue/ProblemNotesRelevant client documentationReferred toPriorityResolved? Please also add comments
Samiya Santos – King Edward VII College Phone: 0444 444 444 Email: SS@email.com7 SeptemberSystem has crashed – Stop error showing. Run 20 computers, all Windows Operating System. Connected via a WLAN. Problem specific to one computer only.  Urgent – issues noted at 4.30 pm. Want immediate support.Photo of client screen Service Level AgreementYouHigh
Sandip Singh – Boutique Build Australia Phone: 0422 222 222 Email: SSI@emai.com7 SeptemberSlow Internet connectionHave not paid recent invoice for renewal of SLA.Client details Service Level AgreementYouHigh

ICT Support Procedures

IT Biz Solutions is committed to supporting all of its clients.

Service Level Agreements are established with each client setting out the services and support to be provided.

Procedures for ICT Support

Clients are able to request ICT support by email or phone.

Their request for support is documented in the support log. Key details are entered along with details of the supporting documentation that ICT support personnel may use.

An ICT support person is allocated each job. Jobs are allocated priorities for addressing.

ICT support personnel are to follow these steps to manage the clients’ problems:

  • Assess the information about the problem that you have been provided with, including the client documentation.
  • Identify the troubleshooting methods that you can use to diagnose each client’s problem.
  • Diagnose and analyse the cause of the problem and conduct further research as required.
  • Assess and document how the problem can be resolved, including any escalation requirements. Escalation is where you are unable to resolve the problem because it is outside of the scope of the service agreement or because it is too complex.
  • Review the Service Level Agreement for the client to determine the support that can be provided under the terms of the Agreement, as well as your organisation’s support procedures that are to be followed
  • Document the step by step process you will follow to resolve the problem for the client.

Once the support and resolution services are determined, the client should be contacted via email to confirm the services they require and to arrange a date and time for support.

The ICT Manager should also be cc’ed into the email for information purposes.

ICT support personnel should identify the tools/equipment/materials they need for the job and then commence the support and resolution services provided.

Once the job is complete, the client should be informed via email. If there are complications, it may be necessary to contact the client.

Once the job is complete, please mark it off in the Support Log, making notes as to how it was resolved.

We also have regular team meetings to discuss how we resolved issues – this assists with keeping everyone up to date and sharing ideas.

Standard Service Level Agreement

Statement of Intent

The aim of this agreement is to provide a basis for close co-operation between Client and IT Biz Solutions, for support services to be provided by IT Biz Solutions to Client, thereby ensuring a timely and efficient support service is available to Company end users. The objectives of this agreement are detailed below.

This agreement is contingent upon each party knowing and fulfilling their responsibilities and generating an environment conducive to the achievement and maintenance of targeted service levels.

Objectives of Service Level Agreements

To create an environment which is conducive to a co-operative relationship between IT Biz Solutions and Client to ensure the effective support of end users

To document the responsibilities of all parties taking part in the Agreement

To ensure that Client achieves the provision of a high quality of service for end users with the full support of IT Biz Solutions.

To define the commencement of the agreement, its initial term and the provision for reviews

To define in detail the service to be delivered by IT Biz Solutions and the level of service which can be expected by Client, thereby reducing the risk of misunderstandings

To provide a common understanding of service requirements/capabilities and of the principals involved in the measurement of service levels

To provide for all parties to the Service Level Agreement a single, easily referenced document which caters for all objectives as listed above


We offer a helpdesk facility to provide remote support of all hardware and software issues. The service is provided to resolve the majority of issues, through directed advice or live remote assistance.

Our service to you is supplied on an annual basis. Therefore to receive the service you must pay each annual bill.

Services will be provided between the hours of 8 am and 5 pm from Monday to Friday, except holidays.  If services are required outside of these hours, an additional fee of $150 per hour will be charged.

Furthermore, we offer remote support so if a site visit is required, this will also be an additional fee of $1,000.

Terms and Conditions

The term of this agreement is a (12) twelve-month term. The renewal term will automatically start once the term has lapsed unless termination has been received.

The term or renewal term can be terminated as per a 10-day cooling off period after the commencement or renewal date of the agreement. Notice of this termination must be made in writing.

If the Client terminates the agreement prematurely to its term, then payment is due in full.

Client Responsibilities


The Client agrees to provide IT Biz Solutions with reasonable access to all necessary personnel to answer any questions about any problems reported by the Client regarding the Software. Client also agrees to promptly implement all updates provided by either a 3rd party or IT Biz Solutions, if requested.

When requested and necessary, the Client shall provide IT Biz Solutions in writing a reasonable description of the support required along with any additional information or software required to complete the support and resolution.

Primary Contacts

The Client shall appoint one (1) individual within Client’s organization to serve as primary contact between the Client and IT Biz Solutions and to receive support through IT Biz  Solutions help desk. All of the Client’s support enquiries shall be initiated through these contacts and logged internally in our support log.

Level of Effort

99% of the time IT Biz Solutions will start working on your support issue within (3) working days of receiving the request.

Support provided

Support provided will be as per our support procedures supplied in a separate document.

Increasing charges

We may increase the Annual Charge, Normal & Abnormal Hourly Charges as set out in this Agreement by giving 14 days’ prior written notice to take effect at the end of the notice period. In such an event, the Client may terminate this Agreement before the end of the said notice period by a written notice to the Company.

IT Biz Solutions Contact Information

159 Farr St, Rockdale, NSW-2216, Australia

Tel: +61 425217587



Style Guide


The purpose of this document is to help individuals and departments to develop and file company documentation that is consistent with our corporate style.

This document explains the style to be applied to company documentation together with information on typography, and advice for writing and producing documents, as well as filing documents.

It is recognised that there will be documentation which is outside these guidelines, but the general format should be followed wherever possible.

Writing Style

Composition should be concise, friendly, and professional in keeping with our mission statement. Documents should be visually appealing and use unambiguous language.

Standard Operating Environment

Our standard operating environment (SOE) is Microsoft Windows and all documentation is to be produced using the associated software.


Hyperlinks may be either:

  • Internet hyperlinks which take the reader to a web site if a modem is in use. Internet hyperlinks must begin with https://
  • Word hyperlinks appear as normal text in a printed document, but in an electronic document are distinguished by the mouse cursor turning into the “pointing hand” shape.


There is not one standard template for documents and writers may use their own formats for documents as long as the following style guide is followed.

Note that all letters sent to external parties must be signed by the senior accountant at Burleigh

Page Layout

Only A4 paper is to be used for documents. The page margins must be as follows:

  • All margins (left, right, top and bottom) are to be 2.54 cm
  • Header or footer 1.27cm from margin line.

Headers and footers


Headers are used for all documents of more than one page. They contain the the title of the document and the title of the current section (if applicable).


Footers are used for all documents (except for letters and emails) and must contain the filename, the version of the document, the date and the page number.


The standard font is Arial 10pt.

Heading 1 should be bold in 14pt and Heading 2 bold in 11 pt.

Automatic heading styles should be created and used to ensure consistency in heading.

See variations in guidelines for newsletter.

A document checklist must be completed to every document before the final draft is created.


Only the second draft of a document is to be printed.

Printing must be double-sided where possible.

All printed material that is no longer needed is to be disposed of in a recycling bin.


Copyright must be taken into account. If a report or article is to be included, make sure you acknowledge the author and/or source of the publication.

Email Style Guide

All emails should be written as follows:

Write a clear subject line.

Use greeting and closing as you would in a letter. For clients, use their first name or Mr or Mrs if preferred. End the email with Yours Sincerely.

For staff, use first names and use Kind Regards in closing. Where the email is to all staff use “Dear All”.

Make the email easy to read. Use short paragraphs and insert blank lines between each paragraphs. Use bullet points if applicable.

Keep the email brief.

Proof read the email. Run the spell check and check the document yourself too for spelling and grammar.

Digital security

Input devices such as thumb drives or other external memory devices should only be used if they come from a trustworthy source.

Before opening the thumb drive folder, ensure that a malware scan is run on it.

Files that are to be modified should first be saved to the computer’s desktop and the thumb drive ejected before beginning work on the files.

All files should be saved to the relevant folder, and not left on the desktop.

Back up of data should be performed at the end of every week. The data should be backed up onto an external memory device, which will be stored in the security c

Order Now

Get expert help for Case Study – IT BIZ SOLUTIONS and many more. 24X7 help, plag free solution. Order online now!

Universal Assignment (June 14, 2024) Case Study – IT BIZ SOLUTIONS. Retrieved from
"Case Study – IT BIZ SOLUTIONS." Universal Assignment - June 14, 2024,
Universal Assignment November 13, 2022 Case Study – IT BIZ SOLUTIONS., viewed June 14, 2024,<>
Universal Assignment - Case Study – IT BIZ SOLUTIONS. [Internet]. [Accessed June 14, 2024]. Available from:
"Case Study – IT BIZ SOLUTIONS." Universal Assignment - Accessed June 14, 2024.
"Case Study – IT BIZ SOLUTIONS." Universal Assignment [Online]. Available: [Accessed: June 14, 2024]

Please note along with our service, we will provide you with the following deliverables:

Please do not hesitate to put forward any queries regarding the service provision.

We look forward to having you on board with us.


Get 90%* Discount on Assignment Help

Most Frequent Questions & Answers

Universal Assignment Services is the best place to get help in your all kind of assignment help. We have 172+ experts available, who can help you to get HD+ grades. We also provide Free Plag report, Free Revisions,Best Price in the industry guaranteed.

We provide all kinds of assignmednt help, Report writing, Essay Writing, Dissertations, Thesis writing, Research Proposal, Research Report, Home work help, Question Answers help, Case studies, mathematical and Statistical tasks, Website development, Android application, Resume/CV writing, SOP(Statement of Purpose) Writing, Blog/Article, Poster making and so on.

We are available round the clock, 24X7, 365 days. You can appach us to our Whatsapp number +1 (613)778 8542 or email to . We provide Free revision policy, if you need and revisions to be done on the task, we will do the same for you as soon as possible.

We provide services mainly to all major institutes and Universities in Australia, Canada, China, Malaysia, India, South Africa, New Zealand, Singapore, the United Arab Emirates, the United Kingdom, and the United States.

We provide lucrative discounts from 28% to 70% as per the wordcount, Technicality, Deadline and the number of your previous assignments done with us.

After your assignment request our team will check and update you the best suitable service for you alongwith the charges for the task. After confirmation and payment team will start the work and provide the task as per the deadline.

Yes, we will provide Plagirism free task and a free turnitin report along with the task without any extra cost.

No, if the main requirement is same, you don’t have to pay any additional amount. But it there is a additional requirement, then you have to pay the balance amount in order to get the revised solution.

The Fees are as minimum as $10 per page(1 page=250 words) and in case of a big task, we provide huge discounts.

We accept all the major Credit and Debit Cards for the payment. We do accept Paypal also.

Popular Assignments

ARCH7004: Planning and Development Control Assessment 3

Assessment 3: Choose a particular type of commercial, industrial or high-rise development (Class 2-9 building) or subdivision that is currently being considered by a Consent Authority such as a Local Council (court or tribunal) or a State or Federal Government Agency (this may be the site from Assessment 2). Once

Read More »

Promote Person-Centred Approaches in Care Settings:

Remember when you are answering the questions to look at the command words and here is what each of these mean within the questions, below is a table with the meanings of some of the operative words you will see in this unit. Describe Give a clear description that includes

Read More »

Promote equality and inclusion in Care settings:

Remember when you are answering the questions to look at the command words and here is what each of these mean within the questions, below is a table with the meanings of some of the operative words you will see in this unit. Describe Give a clear description that includes

Read More »

Physical Activity, Health and Wellbeing Assignment

 Bsc Public Health and Health Promotion (Top up) June 23 Intake,  LONDON          Physical Activity, Health and Wellbeing Assignment Brief.                  Assessment 1: Poster Design and written presentation of a physical activity intervention (weighted at 20%). 800 words Your aim is to create an intervention that ‘nudges’ students and staff

Read More »

Innovation Proposal | Part 2 – Execution and Change Plan

Instructions:  Part 2 Research indicates that the execution and implementation of innovation is the greatest challenge for leaders. Generating ideas is deemed exciting while implementing change is considered the biggest challenge, which often results in organizational resistance. REQUIREMENTS Top of Form Bottom of Form Submission status Grading criteria Implementation Schedule,

Read More »

Innovation Proposal | Part 3 – Leadership Reflection and Application

Instructions  Part 3  REQUIREMENTS Top of Form Bottom of Form Submission status Grading criteria Analysis (see rubric in syllabus for evaluation guidelines) Beginning (0-55); Developing (56-63); Accomplished (64-71); Exemplary (72-80) Fully developed introspective analysis of how innovation impacts personal leadership. Thoroughly examines the influence of personal faith worldview on pursuing

Read More »


EDUCATORS INQUIRING ABOUT THE WORLD     ASSESSMENT 1 PROPOSAL PLAN (FORMATIVE) TEMPLATE (20 marks)  Complete the proposal under the following headings as they provide guidelines for the overall format and contents of the proposal.   DECLARATION: By submitting this assessment I declare the following  Remove ALL Blue Writing before submission. Leave

Read More »

Introduction to Sociology

Measurable Objectives Week 7 Materials The materials for the week address the issue of Crime & Deviance. Crime and Deviance are not the same!                                                                                      Crime is a violation of law (local, State, or federal laws).                                                                      Crime is a social construct. Crime is a product of someone’s reality. Deviance Deviance is

Read More »

MBA623 Healthcare Management: Technology Analysis

Assessment 3 Information Subject Code: MBA623 Subject Name: Healthcare Management Assessment Title Technology Analysis Assessment Type: Length: Individual video recording 10 minutes maximum Weighting: 30% Total Marks: Submission: 100 Online Due Date: Week 13 Your task Individually, you are required to record a 10-minute webinar discussing My Health Record’s role

Read More »

ARCH7004: Planning and Development Control Assessment 4

Assessment 4: Due on: 14 June 2024 NSW Students: The NSW Coast is considered of great importance in terms of its protection, conservation and development opportunities for the State. Describe the elements on the NSW Coastal Management Framework and the key aspects for development control within the State? What is

Read More »

EDM9780M CEEL Summative Assignment 2023-2024

Below you will find instructions on completing each of the four parts of your final summative assignment. Part 1 – Personal/professional area of interest in education (1000 – 1,500 words max) For this part of the assignment, you will need to: How to complete this part (Part 1): 1. Choose

Read More »


Weighting: 5 marks (10%) of the assignment. COMPLETE & SUBMIT INDIVIDUALLY. This is the second of THREE documents required for submission for the assignment. Complete the following, describing and reflecting upon your involvement with the preparation for the Group Presentation, including your interaction with other members of your team in

Read More »

SUMMATIVE ASSIGNMENT – Mathematics for Science

IMPORTANT INFORMATION 1 Electric power is widely used in industrial, commercial and consumer applications. The latter include laboratory equipment for example water baths, spectrophotometers, and chromatographs. If you have 17.3 kA and 5.5 MV, what is the power? Give the appropriate unit.                                                                                                               (3 marks) 2 Oil immersion objective lenses

Read More »

Assignment CW 2. Foundations of Biology

The instructions in RED are the ones which are mark-bearing and need to be answered as part of the assignment. The instructions in BLACK tell you how to carry out the simulation Diffusion simulation: Results table Use Excel to calculate the mean and standard deviation. The functions are AVERGAGE and

Read More »

MA Education Dissertation Proposal

Student Name Click here to enter text. Student ID                       Proposed title of research project Click here to enter text.       State the background references on which your research is based (ideally 4 or 5) Click here to

Read More »

Assignment: Implement five dangerous software errors

Due: Monday, 6 May 2024, 3:00 PM The requirements for assessment 1: Too many developers are prioritising functionality and performance over security. Either that, or they just don’t come from a security background, so they don’t have security in mind when they are developing the application, therefore leaving the business

Read More »


Business School                                                                 London campus Session 2023-24                                                                   Trimester 2 Module Code: LNDN08003 DATA ANALYTICS FINAL PROJECT Due Date: 12th APRIL 2024 Answer ALL questions. LNDN08003–Data Analytics Group Empirical Research Project Question 2-The project (2500 maximum word limit) The datasets for this assignment should be downloaded from the World Development Indicators (WDI)

Read More »

Microprocessor Based Systems: Embedded Burglar Alarm System

ASSIGNMENT BRIEF 2023/24 Microprocessor Based Systems   Embedded Burglar Alarm System Learning Outcomes This assignment achieves the following learning outcomes:   LO 2 -Use software for developing embedded systems in ‘C’ and testing microcontroller systems including the use of design tools such as Integrated Development Environments and In Circuit Debugger.

Read More »

Imagine you are an IT professional and your manager asked you to give a presentation about various financial tools used to help with decisions for investing in IT and/or security

Part 1, scenario: Imagine you are an IT professional and your manager asked you to give a presentation about various financial tools used to help with decisions for investing in IT and/or security. The presentation will be given to entry-level IT and security employees to understand financial investing. To simulate

Read More »

DX5600 Digital Artefact and Research Report


Read More »

Bsc Public Health and Health Promotion (Top up) LSC LONDON

Health and Work Assignment Brief.                 Assessment brief: A case study of 4,000 words (weighted at 100%) Students will present a series of complementary pieces of written work that:   a) analyse the key workplace issues; b) evaluate current or proposed strategies for managing them from a public health/health promotion perspective

Read More »

6HW109 Environmental Management and Sustainable Health

ASSESSMENT BRIEF MODULE CODE: 6HW109 MODULE TITLE: Environmental Management and Sustainable Health MODULE LEADER: XXXXXXXXX ACADEMIC YEAR: 2022-23 1        Demonstrate a critical awareness of the concept of Environmental Management linked to Health 2        Critically analyse climate change and health public policies. 3        Demonstrate a critical awareness of the concept of

Read More »


PROFESSIONAL SECURE NETWORKS– Case Study Assessment Information Module Title: PROFESSIONAL SECURE NETWORKS   Module Code: COCS71196 Submission Deadline: 10th May 2024 by 3:30pm Instructions to candidates This assignment is one of two parts of the formal assessment for COCS71196 and is therefore compulsory. The assignment is weighted at 50% of

Read More »


CYBERCRIME FORENSIC ANALYSIS – COCS71193 Assignment Specification Weighted at 100% of the module mark. Learning Outcomes being assessed by this portfolio. Submission Deadline: Monday 6th May 2024, 1600Hrs. Requirements & Marking Scheme General Guidelines: This is an individual assessment comprised of four parts and is weighted at 100% of the

Read More »

Can't Find Your Assignment?

Open chat
Free Assistance
Universal Assignment
Hello 👋
How can we help you?