Exam ITECH7407 Real-Time Analytics

ITECH 7407

ITECHQuestion 1

Big Data Case Study – Procter & Gamble

Big Data Case Studies

Procter & Gamble whose products we all use 2-3 times a day is a 179-year-old company. The genius company has recognized the potential of Big Data and put it to use in business units around the globe. P&G has put a strong emphasis on using big data to make better, smarter, real-time business decisions. The Global Business Services organization has developed tools, systems, and processes to provide managers with direct access to the latest data and advanced analytics. Therefore P&G being the oldest company, still holding a great share in the market despite having many emerging companies.


Word limit (400 for all your answers to the three questions)

1.      P&G has factories and labs in different countries around the world. Each location generates a lot of reports of different formats, in different languages, containing different aspects of information, due to the local auditing rules, staff preference, etc. Discuss how should such data be processed before sending for analysis? Justify your answer please.

2.      The big volume of data are collected from P&G branches located in different geography locations. What kind of system architecture would you recommend P&G to use to store and analyse such data. Please justify your answer.

3.      To steer the business at real time, the decision support system at P&G is available to everyone, based on a common data set, 38, 000 users. Discuss the advantages of this design, and the related issues/concerns.

Answer 1

Answer 2

Answer 3

Question 2

Harrah’s High Payoff from Customer Information

 In October 1937, Bill Harrah opened a bingo parlor in Reno, Nevada.  He focused on customer comfort, running fair games, and ensuring that customers had a good time. In 1946, Harrah purchased The Mint Club, which took him from the bingo parlor business to full-scale casinos.  After renovating the club, it was reopened as Harrah’s Club and began the Harrah’s style of casino entertainment. Harrah’s was the “friendly casino,” where employees knew the customers’ names.  In 1955, Harrah opened another renovated casino, this time on the south shores of Lake Tahoe.  The gaming clubs at Harrah’s Reno and Lake Tahoe were prosperous throughout the 1960s and 70s as Harrah continued to expand and improve these properties.  By 1971, Harrah recognized that the practice of going to local bankers or competing gamblers to borrow money for supporting growth was limiting. He took his company public and became the first purely gaming company to be listed on the New York Stock Exchange.

Bill Harrah’s vision for growth was continued by Philip Satre who led Harrah’s entry into the Atlantic City market and was named president in 1984.  In 1993, legislation was passed that allowed gambling on Indian reservations and riverboats.  Seizing the opportunity, Harrah’s quickly expanded into these ne w markets, through the building of new properties and the acquisition of Showboat casinos, the Rio All-Suite Casino, and Players International.  Entering the new millennium, Harrah’s had 21 casinos, making it one of the world’s largest gaming companies. Harrah’s has sites in every major U.S. market where gambling is allowed.  

Harrah’s Business Strategy

 The decision to expand into additional gaming markets was a critical part of Harrah’s business strategy.  The growth of these markets was considered to be inevitable and helpful to Harrah’s and the industry.  As management thought about how it could create the greatest value for its shareholders, it was decided that a brand approach should be taken. With this approach, the various casinos would operate in an integrated manner rather than as separate properties.  This was a radical paradigm shift in the gaming industry where casino managers historically ran their properties as independent fiefdoms and marketing was done on a property by property basis. With the new approach, there would be commonalties in the gambling experience for customers across the various casinos.  Advertising and offers would promote the Harrah’s brand.  There would be recognition and reward programs for customers who cross-played at more than one of Harrah’s properties.  Harrah’s mission was to build lasting relationships with its customers.

Also motivating the strategy were the experiences of some of the new Las Vegas hotels and casinos (e.g., the Bellagio and Paris) that had invested vast sums of money in lavish hotels, shopping malls, and attractions such as massive dancing water shows and a replica of the Eiffel Tower.  While these malls and attractions have been highly popular, their great costs have cut investment returns in half.  Harrah’s wanted to take a different, more cost-effective route that not only attracted customers, but also maintained and enhanced customer relationships.

Critical to their strategy was the need to understand and manage relationships with their customers.  They believed that strong customer service relationships build on a foundation of customer knowledge. To build this foundation, Harrah’s had to learn about their customers’ behaviors and preferences.  They had to understand where their customers gambled, how often they gambled, what games they played, how much they gambled, and what offers would entice them to visit a Harrah’s casino.  Armed with this information, Harrah’s could better identify specific target customer segments, respond to customers’ preferences, and maximize profitability across the various casinos.

A key addition to the Harrah’s management team was Gary Loveman who was named Chief Operations Officer (COO).  This former Harvard professor had the understanding and skills needed to analyze customer behavior and preference data and to put programs in place to capitalize on this knowledge.  He helped make Harrah’s customer relationship management (CRM) strategy a reality.

To generate the necessary data, Harrah’s had to make a substantial investment in information technology.  It had to capture data from customer touch points, integrate it around the customer, and store it for later analysis.  In order to understand customers’ preferences, Harrah’s had to mine the data, run experiments using different marketing interventions (i.e., special offerings), and learn what best met customers’ needs at the various casinos.  From these requirements, Harrah’s Winners Information Network (WINet) emerged.

WINet: Creating a Single Customer View

 In 1994, Harrah’s began work on WINet under the leadership of John Boushy who at the time served as Harrah’s CIO and Director of Strategic Marketing.  The purpose of WINet was to collect customer data from various source systems, integrate the data around the customer, identify market segments and customer profiles, create appealing offers for customers to visit Harrah’s casinos, and make the data available for operational and other analytical purposes.  The repository for this data uses a patron database (PDB) that served as an operational data store.   It provided a cross property view of Harrah’s customers.  In

1997, Total Gold, a patented customer loyalty program was put in place, through which

customers could earn points for their gambling activities (e.g., playing slot machines) and redeem their points for free retail products, rooms, food, and cash.  The marketing workbench (MWB) was also implemented to serve as a data warehouse for analytical applications.

The development of WINet was not without problems.  For example, some complicated queries on MWB, originally an Informix database, took so long to run that they never finished within the computing window that was available.  NCR, which had been providing bench marking services for Harrah’s, offered to run the queries on their Teradata database software and hardware.  The performance improvement was so dramatic that NCR was brought in to redesign the system on NCR Teradata and NCR WorldMark 4700 UNIX System.

By 1999, PDB had increased in size to 195 GB and stored data on over 15 million customers, while MWB stored 110 GB of data. The MWB was smaller than PDB because performance problems on the data warehouse limited the amount of historical data that could be stored.  At the same time that Harrah’s was considering moving to NCR, a decision was made to review the data access tools that marketing used.  The outcome was a switch to Cognos Impromtu and SAS.  Marketing analysts at the corporate and individual property levels use Impromtu to run predefined reports and queries and to execute ad hoc queries.  Analysts use SAS for market segmentation analysis and customer profiling.

Data and Source Systems

 Data is captured and collected from a variety of source systems. The hotel system records the details of a customer’s stay, demographic data (e.g., home address), and preference data (e.g., smoking or non-smoking room).  Data recorded from tournaments and special events (e.g., wine tasting weekend, slot machine tournaments) are included.  Most players obtain a loyalty card (e.g., Total Gold) which they use to obtain points that can be redeemed for rewards (e.g., free meals, tickets to shows).  In the case of slot machine play, the customer inserts the loyalty card into the machine and every play is recorded. With table games (e.g., blackjack), the player gives the card to the dealer and the pit boss enters into a PC networked to PDB the game played and the minimum, average, and maximum amount bet over a period of time (e.g., typically every two hours).  After a customer visits a casino and is in Harrah’s system, he or she is a candidate for special offers (e.g., $50 in free chips if the customer returns within the next two weeks and plays for at least three hours).  Data on the offers made and redeemed are recorded for each customer.

A variety of source systems are involved.  Some of them are very specific to the gaming industry, such as the slot data system, which captures data automatically from slot machine play.  Others such as the hotel reservation system are more generic and involve human data entry.  The systems that require human input use IBM 5250s or Rumba terminal emulation for data access or entry.  All of the transactional systems run on IBM AS400s. Harrah’s has no mainframe.

Patron Database

 At the end of the day for each source system (the definition of  “end of day” varies with the system), relevant data is extracted for loading into the PDB.  First, however, validity and “saneness” checks are performed.  Checking for a valid address is an example of a validity check.  A saneness test checks whether the data is reasonable, such as the “drop” from a 25 cent slot machine (e.g., a $1000 drop in an hour is not reasonable).  Data that fail a test are placed in a suspended file and manually reviewed.  At 7:00 a.m., the data is loaded into PDB from the casino, hotel, and event management systems.  The load is completed and available for use by noon.  In terms of source systems, no matter which casino a customer goes to, the details of every visit are captured and ultimately find their way into PDB.  The data is available by customer, casino, hotel, event, gaming product, and tracked play.  Every customer is assigned an identification number, and the data about the customer are joined using the ID as the primary key.  Unless needed (e.g., such as with a promotional offer), customer names and address are not used with Harrah’s applications.

Marketing Workbench

 Marketing Workbench (MWB) was created to serve as Harrah’s data warehouse.  It is sourced from the patron database.  MWB stores daily detail data for 90 days, monthly information for 24 months, and yearly information back to 1994.  Whereas PDB supports on- line lookup of custome rs, MWB is where analytics are performed.  Marketing analysts can analyze hundreds of customer attributes to determine each customer’s preferences and predict what future services and rewards they will want.  For example, Harrah’s might award hotel vouchers to out-of-state guests, while free show tickets would be more appropriate for customers who make day trips to the casino.  A major use of MWB is to generate the lists (i.e., “list pulls” in Harrah’s terminology) of customers to send offers to. These lists are the result of market segmentation analysis and customer scoring using MWB.

Operational Applications

 The Patron Database supports a variety of operational applications.  For example, a valued customer may be a first time visitor to a particular Harrah’s property.  When the customer checks in to the hotel, the service representative can look up their profile and make decisions about how to treat the customer, such as offering free event tickets or meals. Another example is a pit boss who notes that a valued customer has been gambling heavily for a long period of time relative to the customer’s profile and gives the customer a coupon for a free show.


Word limit: 500 for your answers to all questions.

Ques1.   Discuss the factors that drove Harrah’s customer relationship strategy.

Ques2.   Discuss whether Harrah’s business and IT strategies were aligned, and what factors contributed to or detracted from achieving alignment.

Ques3.   Discuss the integration between Harrah’s patron database and the marketing workbench.

Ques4. Draft a system architecture including all the key components introduced in the case study and the data flows among them, and discuss how the data is shared among these components. You can either draw it using drawing software (Viso, Powerpoint, MS Paint, etc.) or on paper and take a picture of it, and upload the file or your picture using the submission link.

Bottom of Form

Order Now
No Fields Found.
Universal Assignment (June 9, 2023) Exam ITECH7407 Real-Time Analytics. Retrieved from https://universalassignment.com/exam-itech7407-real-time-analytics/.
"Exam ITECH7407 Real-Time Analytics." Universal Assignment - June 9, 2023, https://universalassignment.com/exam-itech7407-real-time-analytics/
Universal Assignment June 16, 2022 Exam ITECH7407 Real-Time Analytics., viewed June 9, 2023,<https://universalassignment.com/exam-itech7407-real-time-analytics/>
Universal Assignment - Exam ITECH7407 Real-Time Analytics. [Internet]. [Accessed June 9, 2023]. Available from: https://universalassignment.com/exam-itech7407-real-time-analytics/
"Exam ITECH7407 Real-Time Analytics." Universal Assignment - Accessed June 9, 2023. https://universalassignment.com/exam-itech7407-real-time-analytics/
"Exam ITECH7407 Real-Time Analytics." Universal Assignment [Online]. Available: https://universalassignment.com/exam-itech7407-real-time-analytics/. [Accessed: June 9, 2023]

Please note along with our service, we will provide you with the following deliverables:

Please do not hesitate to put forward any queries regarding the service provision.

We look forward to having you on board with us.

Get 90%* Discount on Assignment Help

Most Frequent Questions & Answers

Universal Assignment Services is the best place to get help in your all kind of assignment help. We have 172+ experts available, who can help you to get HD+ grades. We also provide Free Plag report, Free Revisions,Best Price in the industry guaranteed.

We provide all kinds of assignmednt help, Report writing, Essay Writing, Dissertations, Thesis writing, Research Proposal, Research Report, Home work help, Question Answers help, Case studies, mathematical and Statistical tasks, Website development, Android application, Resume/CV writing, SOP(Statement of Purpose) Writing, Blog/Article, Poster making and so on.

We are available round the clock, 24X7, 365 days. You can appach us to our Whatsapp number +1 (613)778 8542 or email to info@universalassignment.com . We provide Free revision policy, if you need and revisions to be done on the task, we will do the same for you as soon as possible.

We provide services mainly to all major institutes and Universities in Australia, Canada, China, Malaysia, India, South Africa, New Zealand, Singapore, the United Arab Emirates, the United Kingdom, and the United States.

We provide lucrative discounts from 28% to 70% as per the wordcount, Technicality, Deadline and the number of your previous assignments done with us.

After your assignment request our team will check and update you the best suitable service for you alongwith the charges for the task. After confirmation and payment team will start the work and provide the task as per the deadline.

Yes, we will provide Plagirism free task and a free turnitin report along with the task without any extra cost.

No, if the main requirement is same, you don’t have to pay any additional amount. But it there is a additional requirement, then you have to pay the balance amount in order to get the revised solution.

The Fees are as minimum as $10 per page(1 page=250 words) and in case of a big task, we provide huge discounts.

We accept all the major Credit and Debit Cards for the payment. We do accept Paypal also.

Popular Assignments

MGMT90280 Managerial Decision Analytics Assignment

MGMT90280 Managerial Decision Analytics Assignment 2 – Group Assignment (4,000 words) Assignment 2 Specifications – 30% Many organisations use Business Analytics to explore data, discover patterns and solve critical business problems. This assignment is designed to allow you to demonstrate that you can effectively analyse and solve a business problem

Read More »

Visualization and data processing

Visualization and data processing Total Marks – 50 09 Apr 2023 Assessment 2 The following exercises are designed to assess your understanding of concepts, implementation, and interpretation of topics in Visualization and Data Processing. Some questions may require you to search and use R functions that we have not used

Read More »

B9DA110 Advanced Data and Network Mining

Dublin Business School Assessment Brief Assessment Details Unit Title Advanced Data and Network Mining Unit Code B9DA110 Unit Leader Level: 9 Assessment Title Big Data Mining Process and Application Assessment Number 1 Assessment Type: Individual Assessment Weighting 30% Issue Date: Week of 23 January 2023 Hand in Date: Sunday 11

Read More »

Individual Assignment – Building Your E-Commerce Store

Individual Assignment – Building Your E-Commerce Store (20%) Students will create their own e-commerce store through first completing a situational analysis to determine a GAP in the market and an opportunity to launch and e-commerce store. Students will work with either, Shopify, WIX, BigCommerce or any other Software as Service

Read More »

Coursework (Project) Help

        Deadline: 04 June 2023, 11:59 am The coursework will consist of a report based on a group project (2,500 ± 5% words no leeway). You have a choice of two group projects, select ONE. Topic 1: Perfumes Part A: Discuss the different motivations identified in the literature for the

Read More »

Nursing Informatics Assignment Help

Note: The Learning Objective for the module is for the student to Demonstrate competency in the transformation of data into information and use the acquired knowledge in decision-making and the delivery of health care services. (AACN 7,8) The learning objective has been derived from the AACN Essentials. To achieve the learning objective,

Read More »

Marketing Analysis Assignment Help

NOTE: Review the class discussion on marketing and complete the required readings/viewings before beginning this assignment.  Identify two organizations (one can be yours, but only if you can view it without bias) that compete for the same business.  First, for each organization, provide the information requested below: Second,  compare and

Read More »

MBA502 Company Diversity Award Presentation

Assessment 1 Information Subject Code: MBA502 Subject Name: Emotional Intelligence, Cultural Intelligence and Diversity Assessment Title: Company Diversity Award Presentation Assessment Type: Video and PowerPoint Slides Word Count: 5–7 minutes Weighting: 40% Total Marks: 40 Submission: MyKBS Due Date: Tuesday 11.55pm Week 13 Your Task The Australian HR Institute (AHRI)

Read More »

MBA 402 Assessment 3 Case Study

MBA 402 Assessment 3 Case Study You are an independent consultant, counselling companies on corporate governance issues. You have been engaged by JKM Renew Pty Ltd (JKM) to advise them on their corporate governance structures. JKM is a land remediation business. You are unfamiliar with this industry, and decide to

Read More »

DATA4500 Social Media Analytics

Assessment 4: Information Subject Code: DATA4500 Subject Name: Social Media Analytics Assessment Title: Write a report about SMA and crisis management; Present a comprehensive Social Media Strategy to the Board Assessment Type: Creation and presentation of the strategy using PowerPoint or a similar application Word Count: 500-word report and 3

Read More »

BAFI 3257 – Corporate Financial Management

School of Economics, Finance and Marketing Master of Finance BAFI 3257 – Corporate Financial Management ASSESSMENT TASK 3 – INDIVIDUAL ASSIGNMENT Semester 1 – 2021 Marks Due Date Submission Instructions Objective In this assignment, you are required to apply techniques and concepts acquired in this course to analyse and provide

Read More »

MMP742 – Investment Valuation

MMP742 – Investment Valuation Trimester 1, 2021 Assessment Task 2 DUE DATE AND TIME:                        Week 10, 17/05/2021, 8PM (AEST) PERCENTAGE OF FINAL GRADE:        25% WORD COUNT:                                   2,500 words Learning Outcome Details Unit Learning Outcome (ULO) Graduate Learning Outcome (GLO) ULO 1: Collect, evaluate and interpret market data relevant to property

Read More »

Initial Instructions: Research Report

General Information For this assignment, the class will participate in a simple research project which you will write up as a research report with the following sections: Abstract, Introduction, Method, Results, Discussion and References. In order to successfully complete this assignment, you will need to I encourage you to work

Read More »

LST3LPC Policy Proposal

Due: Tuesday October 26 (11:59pm) Size: 1500 words Worth: 40% Submission: Turnitin Description Students are required to produce a policy proposal, including the discussion of a social issue, policy options and recommendations. To support students to complete this task comprehensively and in accordance with expectations for policy proposals produced outside

Read More »

HLT54115 Diploma of Nursing

Assessment 2: Literature Review- Evidence-Based Practice HLT54115 Diploma of Nursing CHCPOL003 Research and apply evidence to practice Instructions for Student Instructions Select one of the topics below and undertake a literature review using evidence-based Practice (EBP).   Topics The impacts of effective hand hygiene practices in nursing.Improvements in nursing interventions

Read More »

Assessment 2 – Narrated Presentation

Assessment 2 – Narrated Presentation Assessment Type Narrated Presentation of an Educational Resource Description: Teaching and Learning Outline.  In this assessment item you are required to: 1. Topic is: Blood Glucose level management and subcutaneous insulin application for patients with type 2 diabetes. 2. Conceptualise an educational resource that will

Read More »


FOOD PANDA Question 2 – Delivery performance measure Delivery Performance is the level at which an organization’s provision of products and services meets the criteria anticipated by its consumers. To achieve maximum client happiness, service providers must focus on quality. The top 2 approaches performance measure to evaluate their food

Read More »

BUSN3003 Exam – Session 2, 2021

BUSN3003 Exam – Session 2, 2021 Instructions: Please save this document onto your computer. Type your answers into the document, saving the document as you go – you don’t want to lose any answers! Once complete, upload the final document via the Turnitin Exam Submission Link on the Blackboard site

Read More »

Hospitality Services Management

Hospitality Services Management Group members: each doing 7 marks worth Chloe Kate Tori Gideon Assessment 2 Group Task – (using a Wiki) A Group Task, using a Wiki, to create a new service organisation Related Topics: 3, 4, 5 & 6. You have been assigned to a group drawn from

Read More »

Development and Construction – Assignment 3

Development and Construction – Assignment 3 Marking Guide This is a guide to help you with the structuring of your report and highlighting what specific information should be included in your report. You should use information from your previous assignments, including designs and the feasibility study, as the basis for

Read More »

Case Analysis Sarita

Sarita due Sunday 12 September 2021 2500 words ± 10% You will be marked against the criteria in the marking rubric for Case analysis. Theme  5 Stress response in health and illness and theme 6 Immunology concepts Weighting: 50% referenced using APA style. • ll written assessments are to be

Read More »

Assignment 1: Argumentative Essay

Assignment 1: Argumentative Essay Topic Healthcare professionals have an ethical responsibility to always advocate for the introduction of new treatments and technologies into healthcare. Instructions In relation to your selected topic: • Consider the application of the bioethical principles. • Consider the application of ethical theories and other ethical concepts.

Read More »

Healthcare Ethics Argumentative essay

ASSESSMENT INFORMATION   Assessment Title   Argumentative essay     Purpose The purpose of this assessment is for students to demonstrate the capacity to develop an ethical argument/s based around the four bio-ethical principles: autonomy, justice, beneficence, and non-maleficence. Students will use their chosen topic to develop a sound ethical

Read More »

Marking Guide for Assessment 1 Part B: Reflection

Marking Guide for Assessment 1 Part B: Reflection Reflection (Total of 30 marks) – Due 31st October 2021 Reflect on the desirable qualities of counselling and how these qualities shape your approach and values to counselling and/or developing a therapeutic professional relationship. Reflect on your PART A reflection and consider

Read More »

Critical Reflection scenario-based essay

Purpose: The purpose of this assessment is to deepen student’s understanding of the characteristics of leadership styles and the dynamic relationship of leadership with workplace communication and culture. Aim: This assessment provides the student the opportunity to apply and evaluate leadership styles in a scenario involving making changes to improve workplace

Read More »

MBA621 Healthcare Systems

Assessment 2 Information Subject Code: MBA621 Subject Name: Assessment Title: Assessment Type: Length: Case Study Slide Deck Individual PowerPoint presentation slides with notes 2000 words (+/- 10% allowable range) 20 slides with 100 words per slide Weighting: 35% Total Marks: Submission: 100 Online Due Date: Weeks 7 Your task Develop

Read More »

MATH7017: Probabilistic Models and Inference

MATH7017: Probabilistic Models and Inference, Project 2023                    (total: 40 points) Conditional Generation with Variational Autoencoders and Generative Adversarial Networks Overview In this project, you will work with Variational Autoencoders (VAEs) and Generative Adversarial Networks (GANs). You will build and train conditional versions of these models to generate MNIST digits given

Read More »

Surveying Plan Assignment Help

Submission Component and Marks Awarded Marks   PLAN:     Find Scale of plan and explain 4   9 Bearing and Distances of three lines 3 Plan Presentation 2 HORIZONTAL ALIGNMENT     Deflection Angles 4   18 Curve Elements 4 Chainages along the Road 10 VERTICAL ALIGNMENT:    

Read More »

Can't Find Your Assignment?

Open chat
Free Assistance
Universal Assignment
Hello 👋
How can we help you?