Formal report

Title Page………why?

The title page is used to sell your products a bit like a cover of a magazine or a book therefore make sure it looks good.

It should have a title that is reflecting what the report is all about and also your name, who is prepared for (either me or Southern Cross University) and the date.

Executive Summary…….why?

We write a summary for the executives that do not have a lot of time at their disposal, therefore, these summaries need to be very specific and concise….the question you should ask yourself at the end when you read yours is “if someone read this can they understand what the report is all about?”

Table of Contents……..why?

This is designed to direct readers to certain sections of the report very quickly therefore it is vital to have the page numbers included. The table should include the title page, Executive Summary, and then all the heading starting from the 1.0 Introduction.

  1. Introduction……..what’s the purpose?

The Introduction is designed to tell the readers about the structure and purpose of the report. It does not contain any specific information about it just how it is presented.

For example…..The purpose of this report is to investigate XYZ. The initial background will explain the situation faced by the GM and will be followed by a critical analysis of the problems identified which will be addressed by solutions from standard operating procedures drawn from the theory.

At the end, a list of recommendations will be provided listed in order of importance and time for management to act upon.

Do you see I have not disclosed any information about the findings or solution and only talked about the structure?

  • Background

This section will define some of the important concepts of ……….

  • Maturity Models
    • Smart Cities
    • Stakeholder Engagement
    • Local Government
  • An analysis, which should include solutions to the problems supported by academic sources

3.1

Sub-headings help separate different sections of the report and should be used to help the reader navigate amongst the information provided. For every area, you are investigating and analysing you should have a separate heading

3.2

3.3

3.4

4.0 Conclusion

The Conclusion is very important as it summarises the findings and solutions from your report a bit like the summary although it is different from it. Make sure you have specific information here as well as this is where you bring all information together.

  • Recommendations

Recommendations should be listed in order of importance and time (which one is the most critical and urgent one?) and they should also be very specific. The recommendations should not explain WHY that particular step is recommended only the WHAT. For example, if you are recommending to hire a new GM the recommendation should be:

  • Proceed immediately with a recruitment process for hiring a new GM

Reference List

List of Figures

List of Tables

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