Assessment 1 Information

Subject Code:	HAT203
Subject Name:	Hospitality and Tourism Management
Assessment Title:	Problem-solving matrix
Assessment Type: Length:	Individual written analysis 2 pages (no more)
Weighting:	30%
Total Marks: Submission:	100 Online
Due Date:	Week 6

Your task

Individually, you are required to create a problem-solving matrix that interprets and investigates the interrelationship of the human resource, financial, and product and markets contexts.

Assessment Description

This individual assessment aims to develop students’ skills in analysing the structure and functions of hospitality and tourism management. This will enable students to understand the different business management issues in hospitality and tourism operational contexts.

Assessment Instructions

Your first task in this assessment is to read the following hypothetical problems:

Problem 1: A tour operator’s annual financial statement shows that it ipays 15% of its marketing budget to a UK agency, while only 5% of its customers come from that market.

Problem 2: A restaurant has recently re-opened after construction works, however, their website and Google listing still show “closed for renovation”.

Problem 3: Guests checking in to a 5-star hotel often have to wait over 20 minutes due to lines at the reception desk.

Your next task is to identify the central issue in each of the problems by allocating a tick and a brief explanation in the relevant quadrant of the problem-solving matrix. You are then required to consider how each of the problems interrelates with other hospitality and tourism contexts by listing the potential implications of the identified issues in all of the remaining of quadrants. This

Your final task, on the second page, is to propose appropriate frameworks or concepts that we’ve covered in weeks 2 to 5 to address each of the contexts’ identified implications and propose a suitable solution.

In creating the problem-solving matrix on page one, you are to use the following format:

Problem Solving Matrix	Problem 1	Problem 2	Problem 3
The human resource context
The financial context
The product and markets context

Assessment Submission

This file must be submitted as a ‘Word’ document to avoid any technical issues that may occur from an incorrect file format upload. Uploaded files with a virus will not be considered as a legitimate submission. MyKBS will notify you if there is an issue with the submitted file. In this case, you must contact your workshop facilitator via email and provide a brief description of the problem and a screenshot of the MyKBS error message. You are also encouraged to submit your work well in advance of the deadline to avoid any possible delay with any other technical difficulties that may occur.

Late assignment submission penalties

Penalties will be imposed on late assignment submissions in accordance with the table below unless approval in advance has been granted.

Number of days	Penalty
1* – 9 days	5% per day for each calendar day late deducted from the total marks available
10 – 14 days	50% deducted from the total marks available.
After 14 days	Assignments that are submitted more than 14 calendar days after the due date will not be accepted, and the student will receive a mark of zero for the assignment(s).
Note	Notwithstanding the above penalty rules, assignments will also be given a mark of zero if they are submitted after assignments have been returned to students

*Assignments submitted at any stage within the first 24 hours after the deadline will be considered to be one day late and therefore subject to the associated penalty

For more information, please read the full Policy

Important Study Information

Academic Integrity Policy

KBS values academic integrity. All students must understand the meaning and consequences of cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy.

What is academic integrity and misconduct? What are the penalties for academic misconduct? What are the late penalties?

How can I appeal my grade?

Click here for answers to these questions

Page Limits for Written Assessments

Submissions that exceed the page limit will cease to be marked from the point at which that limit is exceeded.

Study Assistance

Students may seek study assistance from their local Academic Learning Advisor or refer to the resources on the MyKBS Academic Success Centre page. Click here for this information.

HAT203 Assessment 1 Marking Rubric – Problem-solving Matrix 30%

Marking Criteria ( /100)	F (Fail) 0-49%	P (Pass) 50-64%	C (Credit) 65-74%	D (Distinction) 75-84%	HD (High Distinction) 85-100%
Identification of issues       /25 marks	You have incorrectly identified issues in all or most of the problems, and your explanation is vague and/or irrelevant.	You have correctly identified issues in most of the problems by providing a basic explanation.	You have correctly identified issues in most of the problems by providing a clear explanation.	You have correctly identified issues in each of the problems by providing a clear explanation.	You have correctly identified issues in each of the problems by providing a comprehensive explanation.
Potential implications       /25 marks	You have provided an incomplete or no list of potential implications in most or none of the quadrants.	In considering the interrelationship of the issues with other contexts, you have provided an incomplete list of potential implications in all or most of the quadrants.	In considering the interrelationship of the issues with other contexts, you have provided a list of potential implications in all quadrants.	In considering the interrelationship of the issues with other contexts, you have provided a detailed list of potential implications in all quadrants.	In considering the interrelationship of the issues with other contexts, you have provided a comprehensive list of potential implications in all quadrants.
Theories/concepts       /30 marks	You have proposed unsuitable or no frameworks or concepts from weeks 2 to 5 to address most or all of the contexts’ identified implications.	You have proposed an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address some of the contexts’ identified implications.	You have proposed an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address most of the contexts’ identified implications.	You have proposed an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address most of the contexts’ identified implications.	You have proposed appropriate frameworks/concepts that we’ve covered in weeks 2 to 5 to address each of the contexts’ identified implications.
Grammar/Spelling       /10 marks	Consistent errors in spelling and grammar impact the flow and readability of your analysis.	Though there are some grammar and spelling errors, these do not detract from the readability and flow of your analysis.	Mostly correct grammar and spelling with errors that do not impact the readability and flow of your analysis.	Errors in grammar and spelling are rare, enhancing the readability and flow of your analysis.	Perfect grammar and spelling throughout, with excellent readability and flow of your analysis.
Presentation and layout       /10 marks	The format chosen for your analysis is inappropriate and/or lacks thought and consideration for the intended audience.	The format chosen for your analysis is appropriate, but further attention to detail would improve its presentation.	The format chosen for your analysis is appropriate, but minor changes would enhance its presentation.	Your analysis is professionally presented and has been submitted in the appropriate format.	Your analysis is professionally presented and suitable for the intended audience.
Feedback and Grades will be released via MyKBS.

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