PPM Tri 1 COURSEWORK GUIDANCE NOTES

Choose one of the following companies:

Fashion	Home Interiors
Marks and Spencer	Homebase

Any other company will be scored at 0.

Write a briefing document (with visuals) to critically evaluate how your chosen company:

Task 1:

• Has used at least four of the seven marketing mix elements in their UK operations, to reinforce its positioning within the last three years.
• Take pictures or use screen shots to evidence your findings. MAKE SURE THAT ANY SCREENSHOTS ARE WITHIN THE LAST THREE YEARS OR YOU WILL LOSE MARKS. ALSO ENSURE THEY ARE ONLY UK BASED.

• Reflect on the company and how they are positioned. You can write a few words on the Segmentation bases they use, the parts of the segment they are Targeting and their probable Positioning to illustrate this.
• Research any four of the marketing mix elements (P’s) that are visible to the public and consider how they are used to reinforce/underpin the company’s positioning. Choose four that you will write about and support with commentary and visual evidence.
• Submissions that put the P’s in a table format is not recommended.
• Here are some questions you can ask yourself under each of the marketing mix categorises and remember to focus on four:
• Promotional Mix and Activity. This will likely be the most visible marketing mix element, and it is advised you include it in your assessment. Remember this is the only marketing mix tool with its own sub group. You only need to include the ones you think are most important to the company, NOT ALL NINE.
  • Advertising (where and how do they advertise? what are the messages/ target audience/positioning/ brand signals etc.)
  • Public Relations and Publicity (what are others saying about the company in the mainstream and industry press and third party media channels? What press releases has the company issued?)
  • Sales Promotion (what sales promotion tactics is the company using i.e. discounts/ loyalty schemes, flash sales, etc.)
  • Events and experiences– (What activities and programmes does the company sponsor? is the company undertaking any CSR? / are they sponsoring community groups/ events? why do you think they do this?)
  • Personal Selling (How are staff members used to promote the company)
  • Direct Marketing (sign up to their newsletters/ mailing lists- what promotions do they send you?)
  • Interactive Marketing. Note this differs from online marketing in the sense that it has an emphasis on online interactivity between the company, its consumers and other stakeholders.

(What is happening online through owned, paid and earned channels to engage with consumers and other stakeholders?)

• Word of Mouth Marketing (Is there evidence of testimonies? What are others saying about the company? There is some crossover with earned channels from 2.7, above so avoid duplication)
• Social Media Marketing– (How is the company utilising social media? What types of messaging/ conversations are taking place and how does this reflect/ reinforce positioning and brand personality?)
• Product- What are their products? How are they displayed? How is branding used in the packaging? Is there evidence of the product life cycle or appeal to Roger’s Diffusion of Innovation segments?
• Place- Where are the products/services accessed (i.e. online, brick and mortar, via a third party)? What delivery options do they have? How does this reflect strategy?
• Price – What pricing strategies are they applying? How does this reflect their generic strategy?
• People- How are staff used in the business? What efforts do they make to create a community amongst customers?
• Physical evidence- How does the company demonstrate its existence? This is more relevant to service based companies so bear that in mind. Areas such as logo, website, branding will be key here.
• Process- How many steps to contact/ purchase/ complaints are there? Is the process more complex than competitors, or less so?

Task 2

• Reflects strategic decisions and relevant taught theories in its marketing efforts.

• This is not a separate task so you must include theory in your research findings of each of the chosen four P’s. Your findings of the four selected P’s must not merely rely on description. To increase marks you need to include how they reflect taught theory, strategy, and models.
• The best way to do this is to:

a) Describe what you find.

b) Analyse your findings (why have they done this and/ or what is the likely impact?).

c) Link your findings to taught theory/ strategy/ models.

Task 3

• Reflects strategic decisions and relevant taught theories in its marketing efforts.

• How can/does your company evaluate the effectiveness of its marketing efforts
• How does/ can the company measure effectiveness? (i.e. company KPI data/ social media comments, likes, shares).

The content of your briefing document must display academic skill and integrity, appropriate to level five studies.

• Here you need to apply robust referencing, good grammar, and good layout.
• This will include labelling images with numbers that are referenced in your written content (i.e. “Fig. 1 shows X”), creative layout of images, no watermarks on images, Harvard referencing of images and written content, a good array of reference sources.

You must make reference to taught theories/ models/ strategies throughout your work

See above and remember to:

a) Describe what you find

b) Analyse your findings (why have they done this and/or what is the likely impact?)

c) Link your findings to taught theory/strategy/models.

**Here is a suggestion as to how you can structure your briefing document**

1. Content page with word count breakdown.

2. Introduction.

Brief company introduction and purpose of the briefing document.

3. Positioning of company X

What is the company positioning? (that is to provide products/services at a lower price, better quality, better customer experience, industry experts etc.)

4. How four of the marketing mix P’s are used to reinforce positioning

4.1 First P (i.e. promotion)

4.2 Second P (i.e. Product)

4.3 Third P (i.e. Place)

4.4 Fourth P (i.e. People)

5. How does/can company X evaluate the effectiveness of its marketing efforts?

Give evidence and make suggestions for the use of of KPI’s/ website and social media analytics/ use of technology (i.e. sensors which count customers who enter stores, to monitor sales conversions).

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Include UK based images and content for all sections- other countries are not relevant and will lose marks.

Have strong links to taught theory/models/strategy

Harvard reference text and images, throughout and include required reading.

READING REQUIREMENT

Your work must be fully supported with references (cited in the Harvard style). You must use all of the following:

• Kotler, P., Kevin Lane Keller, K.L., Brady, M., Goodman, M., Hansen, T., 2019. Marketing Management 4th European edition. 4^th ed. Pearson.
• Craig Andrews, J., Shimp, T. A., 2017. Advertising, Promotion, and other aspects of Integrated Marketing Communications. 10th ed. South- Western: Cengage Learning.
• Chaffey, D. & Ellis-Chadwick, F., 2019. Digital Marketing Strategy, Implementation and Practice. 7th ed. Harlow, Essex: Pearson.
• At least three other academic sources (e.g. publications/ journals).
• Refer to all of the above in your work.

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