Student Assessment Instructions

• Complete your full name and student id number in the box on the next page. 
• Read the Student Instructions before commencing the Integrated Tasks.
• Read the provided recommended and required learning resources found within Blackboard under Learning content.
• Throughout the integrated project, you will be advised to refer to specific websites, such as Safe Work Australia, WorkCover WA or WorkSafe WA.
• Attempt all 15 Integrated Tasks and questions before submitting.
• You are required to demonstrate your understanding of the concepts involved in this unit, in your own words.
• If you are required to explain, do not list, you must provide a discussion or explanation. (approximately 1 paragraph [100 words] unless advised)
• Proofread your work, check for grammar and spelling errors prior to submission.
• Provide your answers directly below each Integrated Task unless advised.
• Upload additional attachments with this integrated project. (Include Integrated Task number in each attachment name).
• Upload the Integrated Project and attachments via Blackboard, under the Assessment tab, then click ‘Submit Assignment’.
• The recommended submission date for this integrated project is within 3 months of this enrolment.
• You must receive a satisfactory result for all answers and Integrated Tasks to be deemed competent.
• You will be given two attempts only to be deemed competent.  If deemed not yet competent on your second attempt, you will need to re-enrol.

Recording Instructions

Refer to Blackboard, under the Assessment Tab, then within the heading Assessment 1 Integrated Project- Recording Instructions.

• Authenticity – you will be contacted by your lecturer after completing this Integrated Project to confirm the authenticity of the work submitted.  This involves a verbal discussion over the phone, in person or via alternative media such as MS Teams, Blackboard Collaborate on a few topics within the Integrated Project that you have just completed and submitted, prior to final resulting.  You will only be verbally questioned on some of the tasks and questions within the Integrated Project to demonstrate that the work you have submitted is your own work.  You will need to make yourself available for this discussion to enable the lecturer to finalise the result.   If authenticity is not verified, then you will be given another opportunity to provide further information verbally at a later date.   

• Feedback and the result will be provided within Blackboard, under the Assessment tab, within the feedback window, within 10-14 working days. If a second attempt is required, a markers feedback file will be uploaded within the feedback window with comments within the document to assist you. 

Student full name
Student Id Number

Case Study 1

Ace manufacturing is a medium size organisation, based in Welshpool, in Western Australia. Ace manufacturing employees approximately 400 staff, ranging from fulltime, apprentices, casuals and contractors from diverse backgrounds, operating 24 hours, Monday to Saturday.

The organisation manufacturers jam and sauces in glass jars and exports their products all over the world.  The production line includes; receiving products, (fruit) sorting and washing, grading, chopping, pre-heating, extracting, filtering, sterilising, filling, pasteurisation, tagging coding, packing and delivering, these processes include a combination of automated machinery and human involvement.   Several conveyor belts are used throughout the factory for many of the stages, such as sorting, filling, labelling and packing. 

This is a relatively new organisation, in operation for almost 3 years.  The general manager and senior management team are committed to work health and safety, they have planned and implemented as many effective systems and processes as possible to eliminate or reduce any incidents.

Within this organisation there is a lot of repetition work, manual handling, prolong standing, maintaining awkward positions.  There are high risk activities such as forklift and crane operations, conveyor belts in use, truck and pedestrian interaction, chemical handling and high-pressure vessels. 

The staff work overtime when required, sometimes at short notice due to the large order requests or covering other staff members.  The mobile plant operators work long hours, as there are a certain number of staff with mandatory licences and tickets to operate the machinery, such as the forklift operations. 

This organisation adopts a gender-equal environment in which all parties are treated as equal members and can participate in several job roles.  There are approximately 45 percent females employed, 48 percent males and 7 percent identified as other. 

The below information includes injury statistics for 2019 and 2020.

 A research objectives policy.

Flowchart – research strategy plan

The organisations data and statistics for 2019.

• Total of 14 lost time injuries in 2019 (first year of operation)
• 9 Injuries include, back injuries (muscle strain) from excessive lifting, repetition work, prolong standing.

6 males aged between 18 and 25 – production line

3 females aged between 18 and 25 – production line

• 5 injuries, resulting in sprained or broken bones; accessing and egressing the forklift incorrectly, not maintaining 3 points of contact, slipped on step.   

2 males aged between 50 and 65 – forklift and plant operators

2 males aged between 18 and 25 – forklift and plant operators

1 female aged between 18 and 25 – forklift and plant operator

• Total of 19 medically treated injuries
• 5 Injuries include cuts requiring stitches: production line, cleaners, packers.

Males aged between 18 and 25

• 7 injuries include bruising, sprains, strains, from slipping on wet floors or untidy floors

2 Males aged between 50 and 65  – production line / cleaner

5 Females aged between 50 and 65 production line

• 7 psychosocial stress, working overtime,  exhaustion, dehydration

6 Females aged between 50 and 65 – production line

1 male aged between 50 and 65 – maintenance personnel

• Total of 55 first aid injuries

Range from minor cuts, bruises, soft tissue, abrasions, all areas.

 55 percent of the injuries were males between 50 and 65. 

20 percent were females between 18 and 25

15 percent were females between 50 and 65

10 percent were females between 26 and 49

The organisations data and statistics for 2020.

• Total of 9 lost time injuries in 2020
• 5 injuries include, back injuries (muscle strain) from excessive lifting, repetition work, prolong standing.

3 males aged between 18 and 25 – production line

2 males aged between 50 and 65 – loading area

• 2 injuries resulting in broken bones and serious ligament damage

2 males aged between 50 and 65 – forklift operators

• 2 injuries – psychosocial stress, long hours, additional workload

1 male aged between 50 and 65 – production line

1 female aged between 18 and 25 – production line and plant operator

• Total of 11 medically treated injuries
• 5 injuries include bruising, sprains, strains, from slipping on wet floors or untidy floors

3 Males aged between 50 and 65 – production line

2 Females aged between 50 and 65 – production line

• 5 injuries include back strain, neck strain, wrist sprain from lifting heavy loads, repetition work

3 Females aged between 18 and 25 – production line, packing

1 other aged between 18 and 25 – production line, packing

1 male aged between 18 and 25 – production line, packing

• 1 injury resulting from caught in or caught on, pinch points – deep cut requiring stitches

1 male aged between 26 and 49 – maintenance and service

• Total of 75 first aid injuries
• Range from minor cuts, bruises, soft tissue, abrasions, all areas.

35 percent of the injuries were males between 50 and 65.  Maintenance personnel

25 percent were females between 18 and 25 – production line

15 percent were males between 50 and 65  – plant operators

10 percent were females between 50 and 65 – production line

10 percent males aged between 26 and 49 – cleaners

5 percent other aged between 18 and 25 – production line

Ace Manufacturing Research Policy

Ace Manufacturing Research objectives

Ace Manufacturing’s research objectives are to improve WHS performance; identify trends from other industries; prevent incidents occurring; decision making for purchasing and implementing control measures; comparing other or similar industries’ WHS performance and incidents – to identify how we at Ace Manufacturing are performing and tracking against others; identify the types of injuries occurring in other industries;  and overall lessons learnt from others.  Therefore, conducting regular research on reputable websites such as Safe Work Australia, WorkSafe WA, Australian Bureau of Statistics will assist in meeting our research objectives and strategy plan.

Commitments

• Provide training to staff on how to conduct independent research and analysis techniques to assist the business, keeping in mind the reliability, validity and suitability of the internet and potential harmful websites.
• Ensure researched sources of WHS and other information is relevant and ethical to the business, and reliable analysis and strategies are reviewed and approved prior to dissemination.
• Ensuring personnel follow all steps and processes within the Flowchart – Research Strategy Plan.   
• Regularly reviewing and registering with WorkSafe WA, to collect and store safety notices or safety alerts relating to serious incidents reported from other or similar industries, to enable us to compare, review and monitor our existing process, implement further controls where required, learn and implement the recommendations from WorkSafe WA. 
• WHS and other information must be formatted in a professional manner, suitable for the audience and to comply with the Research Strategy Plan, prior to dissemination.  
• All research strategies must clearly define the objective; assumptions and conclusions used in the analysis, this  must be clear and justified with evidence to support the discussion prior to dissemination. 
• Plans and strategies shall be implemented to ensure research and analysis is conducted in a manner that suits the organisation’s needs.
• Ensure all business recordkeeping and records management practices are in accordance with the latest records management procedures and Research Plan, with certain records having restriction access to meet the privacy legislation requirements.
• Ensure passwords are implemented on researched information gathered and extracted to reduce the risk of loss research, data or sabotage. 
• Storage of information shall require prior approval to upload or remove any documents or information from the company’s intranet. 

General Manager Tiah-Lee James   

15^th March 2022

Ace Manufacturing Flowchart – Research Strategy Plan

 

Research Strategy

Integrated Task 1 

Research objectives

Ace Manufacturing relies heavily on SafeWork Australia’s and other reputable Australian website’s released data and statistical reports and publications, as part of their research strategy, to better understand what incidents and injuries occur in other or similar industries.  

This approach assists with their research objectives to improve WHS performance, identify trends, prevent incidents occurring in their workplace, decision making for implementing control measures,  overall lessons learnt and to identify where they are tracking with their own WHS performance.

• Read Case Study 1, their Research Policy and Flowchart – Research Strategy Plan
• Ace Manufacturing has documented their research objectives within their Research Policy. 
• To demonstrate your understanding of a research strategy and research objectives; apply text highlight colour, yellow, where this is outlined within the policy. 

Task 1 Part 2

A research strategy is an overall plan for conducting a research study, it guides the researcher in planning and executing the study.  Research methods assist the researcher on how to collect and analyse data and statistics at all stages.  

• Read the Flowchart – Research Strategy Plan, within Case Study 1, and discuss your understanding of the key aspects within the Flowchart. 

Note:  minimum 300 words

Discussion –  

Part 3 Task 1 Planning and organising  

Planning and organising are essential skills that assist you in managing time and reaching a goal.  Planning involves anything from knowing what you want to achieve with a clear vision, setting regular objectives along the way so you know when you are on track or behind schedule; making an action plan based on the objectives or drawing up a timetable with deadlines.   To be able to set and achieve these plans, you need to have some organisational skills. These include researching, prioritising, record keeping, time management, ability to multitask and interpersonal skills.   

Throughout this assessment, you are in the role of a safety advisor, therefore, you must be able to self-manage, plan, organise and implement your tasks effectively.  

• Refer to the Flowchart – Research Strategy Plan, to get ideas on what you may include within your personal plan. 

• Create your own plan on how you intend to research, gather and compile, extract and store; analyse and draw conclusions to meet the research strategy for Case Study 1. 

• The plan can be formatted in a table format, a timetable or schedule or a choice of your own preferred format.

• Within the plan record your approach at each stage, estimated time and effort for each task; and record how you achieved these. 

• This plan will be used throughout Integrated Tasks 2 – 8 only. 
• Upload the plan once you have completed Integrated Task 8. 

Task 1 Part 4 Gathering information

The research strategy established for Ace Manufacturing is to research reputable and reliable websites that collect data and statistics from industries within Australia, which allows them to analyse and compare their own benchmark, goals, data, and statistics against others. 

• Go to Safe Work Australia’s website, click on Resources and Publications, select the relevant Document type; Category: Industry & Business and or Topics to identify statistical reports and tables relating to Manufacturing.        

• Assess the reliability of the information made available, (this will be discussed in Integrated Task 2). 
• Select two sources of information that Ace Manufacturing could use as part of their research strategy to understand the latest incidents, data and statistics that have occurred in other or similar organisations. 
• The information you gather with be applied in other tasks. 

Task 1 Part 5 Independent research

• Conduct online research for two reputable websites that collect and share data and statistics for Australian Industries.
•  
• Select and source a minimum of three different types of information, data and statistics from each website that is relevant or similar to Case Study 1.  Example: Safe Work Australia’s annual statistical reports.
• You must source information from a reputable website, and relevant to Australia.
• Complete Table 1 below.

Table 1 Research strategy

Name of website and Weblink	Type of information gathered
1	1   2   3
2	1   2   3

Integrated Task 2

Relevant and reliable

There are several main criteria for assessing whether a source of information is relevant and reliable. These include the purpose and intended audience; credibility, accuracy and reliability; currency; objectivity or bias.

In Integrated Task 1, you were advised to go to Safe Work Australia’s website; and conduct your own independent research for reliable sources of information that Case Study 1 could refer to.  The next step is to assess the reliability of the information, and to confirm the information you gathered, and your research strategy is relevant to the research objective. 

• Commence formatting a draft research report on your research findings for senior management.
• Include a watermark Draft across the research report.
• The report must be formatted and written appropriately to the audience. 
• The headings within your report will include:  

• Research objective and requirements (include the likelihood of bias within the discussion)
• Research strategy
• Reliability, relevance and accuracy of the information

• Provide a discussion under each of these headings on how these are met. (minimum of 80-100 words per heading)

• Do not upload the draft research report, you will include additional information within other integrated tasks.

Role play Part 2    Dialog Notes

• Select a person to be in the role of the manager for Ace Manufacturing. 

• Construct a formal email outlining a request to confirm the information research you conducted aligns with the research strategy, objective and plan. 

• Within the email include the details of the research strategy and objective from Integrated Task 1, the policy and Flowchart – Research Strategy Plan within Case Study 1 to the person you selected. This will assist them to confirm the information is relevant to your research objective.  

• Attach the draft research report within the email.

• Request a reply with feedback within the email to confirm if the research strategy is relevant to the research objective.   Supply dialog of that reply
• Upload the email trails only.      

Collect and store research information

Integrated Task 3

Suitable format

There is so much information available to us, by going online and clicking a few keys; there is constant updates and huge volumes of new information being constantly created by industries.

Information overload can negatively impact decision-making, be confusing, frustrating and time consuming.   Prior to analysing researched information and drawing conclusions, you must demonstrate an understanding of extracting relevant information in a format suitable for analysis. 

Extracting relevant information may include data or statistics; specific graphs, pie charts, tables, infographics, diagrams, or simple facts and statements, which convey information to the users that are easily understood.  This task will assist you in analysing relevant information that Ace Manufacturing could find useful to their operations, such as the types of injuries sustained or by age group.

• Refer to the information you gathered in Integrated Task 1, extract relevant and useful information that could assist Case Study 1 and place in a format suitable for analysis and distribution. 
• The format may include placing the information into a spreadsheet or a slide presentation, or highlighting key points only within your documents, aspect mining, data blogs. 
• Collect the information you gathered and the separated extracted information into a zip file.
• The naming convention for the zip file must be – Task 3 Zip file unlocked. 

Store research information

Keeping data secure is an important aspect of good research data management. Backing up data helps with unintentional or malicious loss and damage to your research data.

• Read Case Study 1 and the information within, identify the storage requirements for researched information.
• Lock the zip file by creating a password.
• Include the password below and upload the locked zip file.
• The naming convention for the locked zip file must be – Task 3 Zip file locked. 

Password for locked zip file –

Note: If you are struggling to lock the zip file, outline the process you would take to Lock a zip file.

Analyse and synthesise

Integrated Task 4

Analyse

We must analyse researched information that has been extracted and stored as this allows for the presentation of accurate and reliable data.  This will avoid statical errors and missing data.

Therefore, prior to identifying themes, drawing on conclusions and presenting the researched information, you will need to analyse the stored information you extracted to ensure it meets the research objectives and addresses items within the Flowchart – Research Strategy Plan.   

• Refer to the Flowchart – Research Strategy Plan within Case Study 1.
• Analyse the stored information extracted and complete Table 2 – Checklist.  

Table 2 – Checklist

Checklist item	Meets the research strategy, plan and policy Place a ✓ if yes	Does not meet the research strategy, plan and policy Place a X if no	Comments if an item is not met, actions to be taken, if required.
Does the information extracted meet the research strategy and objective?
Is the information gathered and extracted reliable?
Is the information valid?
Is the information accurate?
Does the information suit the intended audience? (management)
Do you need authorisation to use this information?
Is there a likelihood of bias?

Integrated Task 5

Themes and conclusions

Drawing valid conclusions involves carefully collecting and reviewing evidence and making judgments that will withstand scrutiny. You are presenting your conclusions for others to review; therefore, you must be convincing and unbiased based on the evidence you present in your report.

You have now reviewed the information; the next step is to identify and document themes and draw conclusions.  To achieve this, identify whether Case
Study 1 undertakes similar practices, processes or job tasks to the incidents and injuries sustained within the collected data or age groups and specific injury types.  

The purpose of notetaking is to give you a starting point to put together your ideas with evidence. It gives you a gauge if you need to do further research, it may contain holes for information you have not sourced, or it assists you with setting up information that flows smoothly. 

• On a separate document, take notes on your findings and themes based upon the analysis.  Include any assumptions and conclusions. 
• This is note taking only and preparing you for inserting information within the draft research report.
• Include how you are going to demonstrate that the analysis is clear and justified, this could be achieved by providing supporting evidence that is consistent with your research strategy, such as tables or graphs presented.
• Upload the separate document with your notes.  Document naming convention – Integrated Task 5 Notes.

Present the report

Integrated Task 6

Methods for reporting the report

A formal report is one method to convey information to management. The way we convey information depends on the audience. 

• To ensure you are aligning with Case Study 1’s methods for reporting, view the Flowchart – Research Strategy Plan.
• Identify and document whether placing the information within a report style aligns with the plan, outline the other preferred method of reporting for management.   

Draft research report

When drafting a research report, the information included should be accurate, relevant and meets the objectives. 

• Obtain the notes from Integrated Task 5.
• Building on the draft research report within Integrated Task 2, insert the following headings and provide a discussion. (minimum of 150 words per heading) 
• Analysis – findings and themes
• Recommendations
• Assumptions and conclusions
• Within the heading Assumptions and conclusions – you must demonstrate that the analysis is clear and justified, by providing supporting evidence that is consistent with your research strategy.  You must include data and statistics collected to support this.  (this is not included within the word count)

• Do not upload this document until advised. 

Integrated Task 7

Review

When facilitating and reviewing a draft research report, you must explain the aim of the information and summarise the main findings or key argument to your audience.    A review of the report is its formal examination, this is usually done to see whether it can be improved or corrected. 

Role play – Recording

• Select 1 person to be in the role of a senior safety coordinator.
• Facilitate and present the draft research report.  
• Briefly explain the aim of the report and summarise the main findings. 
• Proofread and review the draft report together.
• In font colour blue provide comments given to improve the report format or information within and outline whether the report meets the Research Strategy Plan requirements.    
• Remove the Watermark Draft and upload the reviewed document.  Document naming convention – Integrated Task 7 Research report

Refer to the Recording Instructions within Blackboard. 

Integrated task 8

Distribute and obtain feedback

Well written researched reports will provide management with important details that can be used for decision making processes, track progress, identify trends of incidents including near misses.  The information you provide can help management see what is working in the organisation and what is not, so adjustments and improvements can be made.

Role play – Recording

• The Flowchart outlines the requirements for a report distribution, you must select the method formal meeting.  

• Select a person to be in the role of the manager, present the findings, themes, issues and recommendations formally and use appropriate language for your audience. 
• Request feedback and comments on the suitability and sufficiency of the findings.

Refer to the Recording Instructions within Blackboard. 

Case Study 2

In 2019 a large Manufacturing Company, (Machinery and Equipment Manufacturing, for Specialised Machinery and Equipment Manufacturing), recorded their worst year of LTIFR in 25 years.  There were 11 lost time injuries (LTI’s), resulting in multiple hospitalisations, and between 2 and 10 days recorded for several operators requiring time off.  The total staff employed is 650.  The total hours worked over the period for all staff was 1,185,600.

A lost-time injury (LTI) is something that results in a fatality, permanent disability or time lost from work. It could be as little as one day or a shift.  LTIFR refer to the number of lost-time injuries (LTI) within a given accounting period, relative to the total number of hours worked in that period.

LTIFR calculations measure the number of lost-time injuries per million hours worked during an accounting period, this excludes pre-existing conditions that were not sustained during the reporting period.

Integrated Task 9

Research and analyse

Organisations can conduct an independent online research and analyse data by using Safe Work Australia’s LTIFR calculator.  Organisations can benchmark their WHS performance against other industries.

• Go to Safe Work Australia’s website and do a search for the LTIFR calculator.
• Insert the information from Case Study 2 within the LTIFR calculator to calculate the LTIFR result.
• Document the Manufacturing Company and the Industry Standard results.  

Results –

Integrated Task 10 

Results and findings

The researched information from Integrated Task 9 will need to be disseminated to management to outline the findings and benchmark between Industry standards and the organisations performance.

• Select a person to be in the role of a manager.
• Prepare and send a formal email to the selected person.
• Within the email, include the following information;
• the research objective,
• result and findings of the LTIFR and Industry Standards;
• the methodology and research strategy you used;
• recommendations based on the analysis and:
• an explanation on the reliability and accuracy of Safe Work Australia’s data and statistics.

• Request feedback and their view on the research you conducted and information you provided.
• Upload the email trails for all parties.

Integrated Task 11

Analysing data and statistics

In the Western Australian workers’ compensation scheme, majority of the claims are associated with musculoskeletal disorders (MSD’s).  They account for 56% of all lost time claims over the last 4 years. (statistical note September 2018).  This information could assist  Case Studies 1 and 2, to prevent another statistic and to allow for control measures to be implemented. 

• Download the WorkCover WA statistical note from Blackboard, found under Assessment > Assessment tools.
• Conduct further research for other data and statistics relating to MSD’s. 

Examples of further research and websites to assist you:

• Australian Bureau of Statistics relating to workers compensation claims on MSD’s.
• Safe Work Australia. Search – Research and studies or Australian workers compensation statistics
• Your Regulatory body example; WorkSafe WA.
• WorkCover WA – Industry Benchmark Report

• Analyse the data and statistics.  
• Select 4 different facts, figures, data and/or statistics within the note.
• Extract the information and place into suitable formats such as tables, graphs and/or pie charts or similar format. 
• Select an extract an additional 3 different facts, figures, data and/or statistics from your research.
• This is a draft template only.
• This will prepare you with preparing a report and presentation within other Integrated Tasks.

Integrated Task 12

Formal report

Referring to the WorkCover WA statistical note on MSD’s and your further research, prepare a formal report to senior management.

The report must include:

• The objective of the research, the methodology and how the information may assist the organisation.
• Interpretation of the information, potential causes of MSD’s, identified themes, trends and drawing conclusions.
• Supported evidence of your findings.  The conclusions must be supported by evidence, justified and clear. Include data and statistics, tables, graphs or charts.
• Integrate ideas and recommendations based on the analysis.
• Discuss the comparisons between the statistical note and your research.
• Proofread your work.
• 1-2   pages in length.

Review

• On completion of your report , select a person to review and provide feedback on the suitability of your findings, the format and style of the report. 
• Send a formal email with the report as an attachment; within the email request the person to select a different colour font and document their feedback and comments within the report. 
• Upload the email trails from all parties. Document naming convention – Integrated Task 12 email trails.
• Upload a copy of the report with feedback and comments within. 
• Document naming convention – Integrated Task 12 Report

Integrated Task 13

Preparing and disseminating the presentation

Presenting a formal report is usually extensive and gives a detailed account of the information, whereas, a presentation is mostly a synopsis which highlights key points that are important for the audience. 

• Develop a PowerPoint presentation with the information you have extracted from the statistical note and further research.
• Within the slides, include the key points on:
• The objective of the research; findings; themes; and conclusions.
• Insert the  tables, graphs or pie charts that you created.

• Minimum of 5 slides (does not include the cover, contents or end page, body only).
• Do not upload this until advised further.

Role play – Recording

Present researched information 

• Select two people to be in the role of a manager and supervisor.
• Present the key findings from the PowerPoint presentation. 

Refer to the Recording Instructions within Blackboard. 

• Upload the PowerPoint presentation.
• Document naming convention – Integrated Task 13 PowerPoint

Integrated Task 14

Store research information

Any researched information gathered and analysed must be stored in accordance with organisational policy and procedures, which will allow for information to be handled systematically and securely.  Some information gathered and analysed may be sensitive or confidential, therefore, requires an effective system or process to be established.

• Conduct an online research to identify an electronic data system on how the organisation will store researched information, completed reports, analysis’, presentations, and sensitive information. 

• Outline the system or process you selected below.
• Include a hyperlink to the selected system or process.

Scenario 1

Prior to a planned toolbox meeting you recognise the format or structure of your presentation does not meet the audience’s needs. You have requested for the workers to use the computers to complete a survey and provide feedback based upon researched information you gathered and analysed. The information is too technical and many of the workers do not have computer knowledge or skills.  This was identified in a previous training session and was overlooked.

Integrated Task 15

Problem solving

Problem solving is an essential skill as we all encounter problems, some of these are more complex than others.  To be effective at problem solving you are likely to need some other key skills which include team working; researching; creativity; decision making.  Problem solving and decision making are closely related skills, deciding is an important part of the problem-solving process as you will often be faced with various options and alternatives. 

• Read Scenario 1.
• You are responsible for the delivery and presentation, outline a method or strategy on how you would address this issue prior to delivery.

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