Best CV/Resume making Site [SAMPLE ATTACHED]

Best CV/Resume making Site [SAMPLE ATTACHED]

Sample Name
Address: sample Address Phone: Sample Mobile Email: sample Email LinkedIn Profile:
A highly experienced customer service executive and a team leader having a strong oral and written communication skills and flexibility over different areas. Excellent switch-board, cash management and processing expertise using credit card services. Proven expertise in managing incoming and outgoing calls, data entry, virtual assistance and complaint handling. Presently, I am looking for a position to work as a team leader in the customer service department, where I want to utilize my effective communication skills and my customer service expertise that I have acquired till date.


Dates From 14th April 2020 To present Customer Service Executive, Serco Australia (Essendon Fields) Services Australia Contract · Handling customer service operations. · Handling data-entry operations. · Handling incoming and outgoing calls of the customers. · Providing support on phone for MyGov & Centrelink. · Providing virtual assistance.
Dates from 1st April 2019– to 31st december 2020 Quality Control Head & Motor Claim Head, ( IAG Australia) NRMA & RACV Handling customer support operations. · Car rental and repair staff. · Tow Truck Booking service. · Handling data entry operations. · Handling incoming and outgoing calls · Serving as a quality check expert for the offshore advisors. · Creating reports for the senior management and review the consultation of the offshore employees. · Manage claims and handles customer grievances. · A qualified fire administrator.
Dates from september 2018 Shop Assistant, Storehouse Thrift OP Shop (Windsor)- Served as a Volunteer

Handling customer service operations. · Cash management. · Stock management. · Arranging for stock display.

Dates from February 2018– to may 2018 Customer Service Executive, Fines Victoria (Civica Australia)-contract basis · Handling customer support operations.
· Grievance redressal of the customers.
· Handling data entry operations.
· Handling credit card payments.
· Handling incoming and outgoing calls of the customers.
DATES FROM JULY– TO August 2018, SEPTEMBER-JANUARY 2018 Temporary Customer Service Executive, Airbag Recall Hotline ( Mazda Australia Pty
· Handling customer service operations.
· Handling the queries of the customers.
· Handling queries and e-mail.
· Handling data entry operations.
· Handling incoming and outgoing calls.
DATES FROM January to February, May, July, August & September 2017 Temporary Team Leader & Customer Service Head at Metro Trains
· Handling customer service operations directly with the public.
· Handling the queries of the customers.
· Handling data entry operations.
· Managing small teams as a team leader.
Data- Entry Executive, Yarra Trams- Melbourne CBD Area · Handling customer service operations.
· Handling data entry operations.
· Maintaining record of the passengers getting on and off the tram manually.
Customer Service Officer at Well Done International: December 2017- January 2017
· Handling customer service operations.
· Handling incoming and outgoing calls.
· Handling data entry operations and handling orders online.
· Handling grievances of the customers.
DATES FROM MAY 2016 TO AUGUST 2016 Claims Officer,Suncorp Australia Group- (Contract)
· Handling customer support operations.
· Registering claims and managing customer grievance redressals.
· Data entry operations.
· Handling incoming and outgoing calls.

Customer Service Executive, Spotlight Australia Custom Made- (Contract)
· Handling customer support operations.
· Date entry operations.
· Handling incoming and outgoing calls.
· Handling store assistance operations.
· Sales representative operations.
· Handling order related issues online.
· Installing and organizing Fitters hosting.
· Collecting debts from old customer accounts.
· Handling the queries and complaints of the customers.
· Processing credit card transaction over the phone.

Administration, Venn Group Australia Pty Ltd
· Handling customer support operations.
· Receiving phone calls of the customers.
· Handling casual administration operations.

DATES FROM (2010 TO 2011/ 2013 TO 2015)
Service Assistant, Stephen’s Home Delivery
· Handling customer support operations.
· Loading & unloading heavy products.
· Delivery operations of groceries and medicines.

DATES FROM 2013 TO 2015
Full-Time Customer Service Executive, Flyboys Australia (Salmat
· Handling incoming and outgoing calls.
· Handling the grievance of the customers.
· Taking and processing the orders of the customers.
· Handling data entry operations.

Casual Assistant, Leonard Joel’s Auctioneer
· Loading & unloading from trucks of heavy products.
· Handling data entry operations.
· Making arrangements of the weekly sales.

Customer Service Executive, Limo Energy Melbourne: (Contract)
· Handling incoming and outgoing calls.
· Handling data entry operations.
· Handling billing queries.
· Handling grievances of the customers.

DATES FROM 2007 TO 2008
Customer Service Executive, D.F.P Recruitment Services Victoria: (Temporary Staff)
· Handling incoming calls.
· Handling data entry operations.
· Meeting & greeting clients.
· Handling administrative tasks.

DATES FROM 2007 TO 2008
Temporary Customer Service Executive, Telstra Corporate Migrations & Porting Centre
· Assisting government and corporate customers with a huge range of information on commodities.
· Assisting with the portability and migration of the client’s mobile.
· Handling sales representative assistance with porting and migrating queries of the customers.
· Dealing and assisting the customers with queries related to porting and activation.
· Creating new connections and business assistance.
· Handling data entry operations and queries related to online orders.


SEPTEMBER 2018 TO PRESENT Certificate III in Business,
Windows 365 Vista & XP certified professional.
MS Excel Word & Outlook certified professional.
Chrome & Explorer certified professional.
SAP certified professional.


Experienced Switch-board user.
Good customer-service expertise.
Effective oral and written communication skills.
Excellent knowledge of selling mechanisms.
Expertise in cold callings.
Expertise in making connection with high standard businesses.
Expertise to manage wide range of customers.
Good understanding of the techniques to address the grievance of the customers in a very diplomatic and a polite way.
Excellent team performer.
Excellent time-management skills.
Potential to work under pressure.

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