MGMT803 Organisational Behaviour and Management
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Report Title: communication
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Organisational behaviour refers to the ways in which employees in a particular organisation behave. In order to meet organisational objectives studying the behaviour of the employees in order to analyse and predict their interactions as an individual or a group is of paramount importance. The contingent nature of group dynamics is an important aspect of organisational behaviour and this can only be addressed through communication that takes into account the complex nature of work setting environment and interactions.
Development of skills in the organisational context ensure that individuals are able to communicate and understand each other rather than working just as a random group. The need for obligatory skill development of the managers is of paramount importance so that they can manage their team members and achieve a common goal by effectively communicating company needs.
Overview of Human Relations Approach
The human relations approach believes that the productivity of a team depends directly on the motivation levels. Acknowledging the psycho-social complexities of the work place environment to give the employees their due levels of respect freedom, individual choice to establish a level of accountability, honesty and dignity was found to be most beneficial and relevant.
The basic goals of any organisation can only be achieved through its people. Hence, understanding the behaviour of its people becomes a crucial aspect of any management style. Communication and leadership styles influence this directly as the approach came during a time when the productivity of an individual was solely determined by the hour she was putting in and their wage. Management of conflict, motivation levels and analysis of employee behaviour through the communication styles and leadership ways opened a lot of doors for expanding the ideas about increasing productivity levels.
The previous studies reflect how the leader’s administrative and communication style play a major role in influencing employee behaviour. Efficient and adequate ways of handing interpersonal conflicts or difference of opinions among team members is a skill that a manager must have. Brilliant communication skills that help them understand and convey the various levels and depths of organisational challenges are some of the key distinguishing behaviours. The outcome and the employee behaviour are immensely affected and the results if the same can help the organisation group dynamics to a large extent (Davis 1967)
Understanding Interpersonal and Group Dynamics
Effective communication skills can be extremely motivational for all the participants of the team. The current trends of marketing in the present environment signal towards a work place setting that needs constant external information and interpersonal interactions. For all this to take place, the members of the group have to work as a team and often do multifarious jobs in order to achieve the goal. When different individuals come together, it is highly likely that they will have conflicts of interest. In such a situation the presence of leader who knows how to manage this conflict and guided directions for the team members where they are advised to resolve and understand both sides of the story before coming to a conclusion can be really helpful for the business.
Communication is the main lifeline of any organisation. The progress of any business enterprise
depends upon the efficient and effective communication (Bisen & Priya, 2008).
Hynes opined that “management communication is both challenging and exciting as managers
communicated with subordinates in quite different ways in the past than they do today in the 21st
This constant transfer of information and understanding of employee behaviour makes them feel understood and motivates them to work towards the common goal in a more efficient manner.
Influencing employee motivation levels through proper communication
Assessing the employee behaviour towards their company will show how it is the how the company interacts with the individual to understand and support their needs while helping them grow and an employee has an unimaginable impact on the employee psyche. Apart from strategic communication styles the level of interest and concern the company and the senior management have in the working conditions of their employees can genuinely impact the employee behaviour as when the employees feel that their workplace is just as invested in their well-being- it motivates them to work harder and produce better results for their employers.
Gone are the days when the bosses didn’t exactly know the scenario of the employee. Companies these days are spending more and more time in understanding employee needs and the usage of communication as an important tool in delivering the same. the extent up to which communication helps both the parties understand each other’s needs is what eventually determines the company’s success. Making the employee feel included plays and holding a space for their issues and concerns shows how invested the management is in its employee’s welfare.
The effect of communication on efficiency
Once the employee deciphers the amount of investment from the company side, they are automatically more motivated in creating better results. Constant transparency at all levels through every channel ensure that the company objective is constantly in the line of vision. Understanding the need for overall improved social enquiry ensures that companies can get movement in the strategic direction. By communicating with their employees effectively companies can ensure that they get the commitment and trust of their workers in the management which will inevitably lead to better results and increased productivity.
The transparent networks and free flow of information ensures that despite having a diverse group of individuals working as team constant communication can help in avoiding any conflicts and miscommunications or delay in transfer of knowledge.
Effective communication methods help employees understand what their manager needs from them. It also helps the manager understand the way their employees work. If they are falling short in any way effective communication skills help them in communicating the same to their workers. Brainstorming of ideas for a new pitch or in-depth discussion can help them team members gain important insights. Managers must inert at with their employees daily in order to create a sense of loyalty and to also make them feel valued and important to the organisation. This affects the level of efficiency by heaps and bounds.by interacting constantly they can also gain from each other’s expertise and this will help the execute better. The form of feedback they get can also have a huge effect in how they view their working process and help them create necessary changes. All this can only happen through constant and supportive communication.
Summary of key points from literature
Sanyal & Hisam (2018) conducted a study wherein they analysed the impact of teamwork on the employees of the Dhofar University. The regression analysis showed a clear relationship between employee performance and the variables of teamwork, leadership and structure, team trust and performance appraisal and rewards (Sanyal & Hisma 2018).
It was observed that team work is often neglected as a skill but it is extremely important in an organisational set for enhanced performances and better employee management. Communication plays an extremely important role as a part of team work in order increase levels of productivity. Clarity in communication ensures a dedicated and consolidated effort of many individuals to achieve a common business objective.
Another study explored the importance of community spirit within an organisational set up enhanced by effective communication that also falls in line with their strategic direction. High quality of internal communication plays a huge role in creating, creation of trust and commitment towards the organisation can be achieved through high quality of internal communication (Deridder 2004).
The articles by Mikkelson (2015) and Muller et al. (2018) from the previous assessment focused on communication and interacting between workers or employees and co-worker or supervisors, and the outcome of this interaction. They emphasized on the importance of team building through effective communication style and the creation of an environment that provides the worker with equal opportunities. The also illustrated the importance of communication skills for the facilitation of an effective leadership style. The importance of task related communication and the need for regular feedback cannot be ignored when trying to increase the level of productivity.
Practical implications for managers
Managers must understand they need to approach employee interactions with more patience and less assumptions in order to establish and effective communication system where both the parties feel heard and seen.
Regular meeting with their employees at least once week where they listen to them and give them feedback should be made compulsory. Pleasant and transparent interaction networks constant encouragement and motivating them to do better while being aligned to company goals can all be done by the company manager through effective communication skills. Give them regular tasks, understand their skill set and create a system where they feel motivated and accountable in improving the company profits(Mackenzie 2010)
Resolution of conflicts needs open conversation through which all grievances can be cleared. The manager must accessible and understanding while being firm. They must reinforce the idea of a interactive and supportive work environment with a some motivation and sense of humour to make the employees feel like they belong to this company and to create a sense of loyalty.
Reflection on learning about this topic from articles and lectures
Miscommunication in a work setting can be really detrimental for productivity and produce less results. It is important to understand the morale boosting power of supportive and encouraging communication from a leader/manager.
It is a key step in making all employees feel needed and also in helping them understand the company ideals in a better manner. Excellent communication skills are the marker of a top-level manager and extremely crucial for business of any kind.
The presence of a distinctive leadership technique can help in emphasising the company objectives more effectively and help the team members feel valued and included enough to put in their efforts in a more efficient manner. When a manger has good leadership qualities and communicate the company needs effectively, team members feel more included.
Communication also helps in ensuring that the demands and requirements of the client and stakeholders are also understood well. In the organisational context, communication then becomes a way of putting across point of views that help in keeping up with the dynamic pace of a business. It is the to and fro and the exchange of idea and also the addressal of change that helps the parties involved understand the need of others. Direct communication can reduce the error rate and actually ensure on time delivery of goods and services.
Peng, W. and Litteljohn, D., 2001. Organisational communication and strategy implementation–a primary inquiry. International Journal of Contemporary Hospitality Management.
De Ridder, J.A., 2004. Organisational communication and supportive employees. Human Resource Management Journal, 14(3), pp.20-30.
Davis, K., 1967. Human relations at work: The dynamics of organizational behavior.
Sanyal, S. and Hisam, M.W., 2018. The impact of teamwork on work performance of employees: A study of faculty members in Dhofar University. IOSR Journal of Business and Management, 20(3), pp.15-22.
Mackenzie, M.L., 2010. Manager communication and workplace trust: Understanding manager and employee perceptions in the e-world. International Journal of Information Management, 30(6), pp.529-541.
Mikkelson, A.C., York, J.A. and Arritola, J., 2015. Communication competence, leadership behaviors, and employee outcomes in supervisor-employee relationships. Business and Professional Communication Quarterly, 78(3), pp.336-354.
Davis, K. and Newstrom, J.W., 1981. Human behavior at work: Organizational behavior (pp. 285-286). New York, NY, USA:: McGraw-Hill.
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