Assessment Guide ICT Helpdesk

Assessment Guide ICT Helpdesk


Assessment Guide ICT Helpdesk

ICTSAS432 Identify and resolve client ICT problems

ICTSAS442 Provide first-level remote help desk support

ICTICT451 Comply with IP, ethics and privacy policies in ICT environment

  
        

Copyright 2023

© Australian College of Business Intelligence

All rights reserved

Version: 23.0

Date Modified: June 2023

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence.

Disclaimer:

The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information.

1. Assessment Information


Purpose of assessment

This assessment assesses your knowledge and skills in:

  • Identify, record, prioritise and resolve client information and Communications technology (ICT) support activities and escalate as required.

  • Resolving first-level user support issues and change requests remotely for a range of Information Communication Technology (ICT) systems.

  • Complying with the protection and lawful use of intellectual property (IP) and to implement relevant organisational ethics and privacy policies.

What you are required to do

For this assessment, you are required to complete seven tasks:

Task A – Kknowledge test

Task B – Identify the client problem.

Task C – Determine client problems by questioning or other techniques
Task D -Identify the ICT system being used by the client
Task E – Confirm resolution of user support issue and change request  
Task F – Finalise client support procedures
Task G – Communicating IP, ethics and privacy policies

Tasks B to G of this assessment require you to use the provided case study information.

Important resources for completing this assessment

To enable the candidate to complete this assessment, the following documents have been provided in the unit course page on Moodle:

  • earner guide


A note on plagiarism and referencing

Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own.

When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If the candidate is quoting a source, they must make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. The candidate should note the source at the point at which it is included within their assessment, such as by using a citation. The candidate can then list the full details of the source in a ‘references’ section at the end of their assessment.

All sources used for the candidate’s assessment should be detailed in the ‘references’ section.  It is advisable for the candidate to never copy another person’s work.


Instructions for completing this assessment

Answer the questions below using the spaces provided:

  • Answer all parts of each question
  • Use your own words and give examples wherever possible
  • The quality of your answer is more important than how long it is
  • Enter your answers in this document


Submission via Moodle

Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle.

NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded.

2. Assessment Cover-sheet                     

Candidate Name: 
Student ID: 
Contact Number: 
Email: 
Trainer / Assessor Name: 
Qualification:ICT50220 Diploma of Information Technology (Front End Web Development)
Units of Competency:BSBXCS402 Promote workplace cybersecurity awareness and best practices
ICTSAS527 Manage client problems
Assessment Tasks:Task A – Kknowledge test Task B – Identify the client problem. Task C – Determine client problems by questioning or other t    techniques
Task D -Identify the ICT system being used by the client
Task E – Confirm resolution of user support issue and change request  
Task F – Finalise client support procedures
Task G – Communicating IP, ethics and privacy policies  
Due Date: Date Submitted: 
Declaration:I have read and understood the following information at the beginning of this assessment guide (please tick):
☐   Assessment information ☐   Submitting assessments ☐   Plagiarism and referencing
I declare this assessment is my own work and where the work is of others, I have fully referenced that material.
Name (please print): 
Candidate signature: 
Date: 

Assessment Task A: Knowledge Test

Answers all the qquestion bbelow:

Question 1:

Ccomplete the following table by identifying two types of industry hardware and their features and capability and two types of industry software and key features and capability.

Learning Resource:

Industry hardwareFeatures and capability
  
  
Industry softwareFeatures and capability
  
  
Question 2:

Identify two operating systems and complete the table below.
Learning Resource: Learners Guide, PPT slides

Operating systemKey functionKey features (list at least three)
   
   
Question 3:

Answer the following questions

3.1 Explain the purpose of a help desk.

Learning Resource: Learner’s Guide, PPT Slides

 

3.2 Identify three common security and network guidelines and procedures.
Learning Resource: Learner’s Guide, PPT Slides

Answer 
Question 4:

Answer the following questions

4.1 Explain how an organisation’s structure can be relevant to the identification and resolution of client ICT problems.
Learning Resource: Learner’s Guide, PPT Slides

Answer 

4.2 Identify two examples of sustainability practices/environmental guidelines that should be followed when identifying and resolving client ICT problems.

Learning Resource: Learner’s Guide, PPT Slides

Answer 
Question 5:

Answer the following questions regarding customer service policies and procedures

5.1. Explain the importance of customer service policies and procedures for obtaining feedback using 50-100 words. 
Learning Resource:Learner’s Guide, PPT Slides

Answer 

5.2. Why are policies and procedures important in customer service? Answer using 30-60 words.
Learning Resource: Learner’s Guide, PPT Slides

Answer 
Question 6:


Answer the following questions regarding contexts where escalation procedures are required

6.1. What is the purpose of an escalation process? Answer using 20-40 words. 
Learning Resource: Learner’s Guide, PPT Slides

Answer 


6.2. Research online and identify two (2) types of escalation?
Learning Resource: Learner’s Guide, PPT Slides

Answer 
Question 7:

Answer the following questions regarding organisational guidelines, including user support services

7.1. What are end-user support services? Answer using 20-40 words. 

Learning Resource:Learner’s Guide, PPT Slides

Answer 

7.2. What are the two (2) different types of user support services.  
Learning Resource:Learner’s Guide, PPT Slides

Answer 
Question 8:


Answer the following questions regarding work health and safety (WHS) procedures related to:

  • ork environment
  • organizational requirements

8.1. Discuss WHS consultation processes and procedures related to work environment and organisational requirements using 20-40 words. 
Learning Resource:Learner’s Guide, PPT Slides

Answer 

8.2. What are your WHS responsibilities as an employee? Answer using 20-40 words.
Learning Resource:Learner’s Guide, PPT Slides

Answer 
Question 9:

Answer the following questions regarding user support policies of limited complexity related to known or basic options.

9.1. Discuss the purpose of having user support policies of limited complexity related to known or basic options using 20-40 words.

Learning Resource: Learner’s Guide, PPT Slides

Answer 

9.2. What are Level 1 and 2 IT supports? Answer using 20-40 words
Learning Resource:Learner’s Guide, PPT Slides

Answer 
Question 10:


Answer the following questions regarding intellectual property and relevant legislation.

10.1. Define the term intellectual property and outline three types of intellectual property as relevant to ICT.  Answer using 20-40 words
Learning Resource:Learner’s Guide, PPT Slides

Answer 


10.2. Also describe the legislation that applies to intellectual property. Answer using 20-40 words
Learning Resource:Learner’s Guide, PPT Slides

Answer 
Question 11:

Answer the following questions regarding ICT industry code of ethics, IP and privacy.

11.1. List the names of  the policies and procedures that address IP, ethics and privacy for your chosen organisation. Describe the main purpose of each.  Answer using 80-120 words
Learning Resource:Learner’s Guide, PPT Slides

Answer 

11.2. Identify at least two examples of codes of ethics that are relevant to the ICT industry. List the name of the code of ethics and its purpose, plus a weblink where it can be sourced.

Learning Resource:Learner’s Guide, PPT Slides

Answer 
Question 12:

Answer the following questions regarding ICT industry code of ethics, IP and privacy role.

12.1. Based on your review of the policies and procedures above (question 11.2), give a summary of your own role in relation to IP, ethics and privacy and two example actions for each that ensures that IP, ethics and privacy requirements are not breached.  Answer using 120-180 words
Learning Resource:Learner’s Guide, PPT Slides

Answer 


12.2.Describe the organisation’s processes/procedures for communicating IP, ethics and privacy policy to staff. Answer using 50-80 words

Learning Resource:Learner’s Guide, PPT Slides

Answer 

Assessment Task B- Team Meeting

Please read the case study provided for this unit and complete the tasks from B to G. To complete this assessment task students are required to participate in a meeting using the template provided:

When conducting the meeting, you are required to:

  • rs
  • problems
    • determine the user support issue

The team member will:

After the meeting, you are then required to:

  • .


Submission Requirement:

Meeting agenda:

Date/Time: 
Location: 
Chairperson: 
Meeting Attendees: Full names and roles     
Agenda Item/TopicDiscussion/OutcomesAction OfficerDue Date
Welcome   
  (Agenda item 1)   Topic?     
  (Agenda item 2)   Topic?       
  (Agenda item 3)   Topic?                     
SummaryOverall Summary   Decision/s   Action/s if any    
Next Meeting time/date   
Meeting closed at:   
Minutes are a true and accurate record of the meetingApproved/confirmed by whom?  


Meeting minutes :

Minutes of Meeting Meeting Objective:   Attendees:   Venue:   Date:  
No.Points DiscussedActions SuggestedTarget Date
    
    
    
Signature of attendee 1:                                                Signature of attendee 2:   Signature of attendee 3:                                                Signature of attendee 4:  

Assessment Task C : Determine client problems by questioning or other techniques

You will be required to demonstrate the following: 

Notes: 

  1. You are required to participate in a meeting with your trainer/ assessor. 
  2. Your trainer/assessor will play the role of the client. You are required to complete following assessment tasks and activities:  
  • General information about the company or individual 
  • Use questioning techniques to clarify the problem
    • Questions should be both closed questions, and open-ended questions 
  • The client problem/s have been clearly outlined 
  • Determine eligibility status of individual experiencing user support difficulty against organisational guidelines   
  • Clarify user support difficulty and change request with client
  • Confirm nature of user support difficulty and change request with client

Complete the below activities after the meeting.

C1. General information about the company or individual (40 -60 words) 
Client 1: NBC Lawyers

 
Client 2: Sydney Institute of Technology


C2. How have you used questioning techniques to clarify the problem?
(40 -60 words) 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology  
C3. Clearly outlined the client problems (40 -60 words) 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology  
C4. Determining eligibility status of individual experiencing user support difficulty against organisational guidelines  (40 -60 words)  What questions did you ask? What responses did you gather? 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology

C5. How have you clarified user support difficulty and change requests with clients? (40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

C6. How have you confirmed the nature of user support difficulty and change requests with clients? (40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

C7. Based on all the information you have reviewed thus far outline your analysis of the problem. How severe is the problem and what are the risks of the problem? (40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

C8. As per your workplace procedures, what is the priority given to this job?  
(40 -60 words) 
Client 1: NBC Lawyers  


Client 2: Sydney Institute of Technology

   
C9. Write an email to the client about what the issue is, how long it will take to resolve it based on the priority attached to the job. (40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

C10. The problem you are investigating may require you to refer it to a third party e.g. an equipment supplier. If this is an issue with the client problem you are resolving here, write an email about the problem to the third party following procedures. Your email should outline the problem. If there is no such third party involved, identify a possible issue and write an email about this.
(40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

C11.Document the feedback you receive from the third party here (this will be your assessor).  (40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

Assessment Task D:  Identify the ICT system being used by the client 

You will be required to demonstrate the following: 

  • Identify software, hardware, network connection and application being used by client
  • Identify expected client outcome and stage of issue resolution
  • Step client back to beginning of resolution process

Complete the template below after demonstrating your skills, knowledge and expertise to your trainer/assessor. 

D1. How have you identified software, hardware, network connection and application being used by clients? (One to two sentences) 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology  
D2. How have you identified expected client outcome and stage of issue resolution? (One to two sentences) 
Client 1: NBC Lawyers

Client 2: Sydney Institute of Technology



D3. Step client back to beginning of resolution process (40 -60 words)  Discuss the processes and procedures you used 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology

D4. Using your own database of known problems, what options could there be for resolution of this client’s issue? (40 -60 words)
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology

D5. What constraints are there associated with the resolution e.g. costs and timelines? (40 -60 words)
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology

Assessment Task E:  Confirm resolution of user support issue and change request  

You will be required to demonstrate the following: 

Notes: 

  • Determine, describe and eliminate factors that created user support issue and permit it to recur
  • Explain and guide client through complete recovery and resolution process
  • Provide handling and resolution instructions to client
  • Escalate change request where required
  • Document changes where required 

Complete the template below after demonstrating your skills, knowledge and expertise to your trainer/assessor. 

E1. Determine, describe and eliminate factors that created user support issue and permit it to recur (40 -60 words) 
Learning resources: 1. Learner’s guide 2. PPT
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology

E2. Explain and guide client through complete recovery and resolution process
(80 -120 words)
Client 1: NBC Lawyers

Client 2: Sydney Institute of Technology

E3.Provide handling and resolution instructions to client (40 -60 words)

Client 1: NBC Lawyers

Client 2: Sydney Institute of Technology  
E4. Escalate change request where required  (40 -60 words)
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology    
E5. Document changes where required (40 -60 words)
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology    
E6. Write a list of the components you need to resolve the job. Take a photo or screenshot of the items and attach it to your Portfolio.
Client 1: NBC Lawyers        
Client 2: Sydney Institute of Technology        
E7. Provide a description of the maintenance you conducted. Include evidence as necessary e.g. screenshots.
Client 1: NBC Lawyers      
Client 2: Sydney Institute of Technology    

E8. At this point you will need to provide this section of your Portfolio to your assessor who will provide sign off and approve to the next step.  Write the name of your maintenance document here.
Client 1: NBC Lawyers        
Client 2: Sydney Institute of Technology    

Assessment Task F:  Finalise client support procedures  

You will be required to demonstrate the following: 

  • Confirm resolution of issue and obtain client satisfaction with client according to client service policy
  • Inform client of additional support and services available, according to the organisation’s client service policy
  • Provide client with additional product and service information according to organisation’s sales promotion requirements
  • Complete client contact records according to client service requirements

Complete the template below after demonstrating your skills, knowledge and expertise to your trainer/assessor. 

F1. Confirm resolution of issue and obtain client satisfaction with client according to client service policy (40 -60 words) 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology  
F2. Inform client of additional support and services available, according to the organisation’s client service policy (40 -60 words) 
Client 1: NBC Lawyers

Client 2: Sydney Institute of Technology



F3. Provide client with additional product and service information according to organisation’s sales promotion requirements (40 -60 words) 
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology  
F4. Complete client contact records according to client service requirements
(40 -60 words)
Client 1: NBC Lawyers  
Client 2: Sydney Institute of Technology  
F5. Document an email to your client with the maintenance report attached and asking them to confirm their requirements have been met and any feedback.
(40 -60 words) 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology  
F6. Record the client’s feedback here. Write down what you need to do about their requirements and if the problem needs to be escalated..
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

F7. Document an email that could be sent internally recording client feedback and confirmation that the problem is now resolved.  The email is for sign off and entry into the problems database
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

F8. Describe how and where you stored the components when you were finished. Also describe what you needed to dispose of and how you did this following sustainability guidelines. Include evidence as relevant e.g. screenshots. 
Client 1: NBC Lawyers    
Client 2: Sydney Institute of Technology

Assessment Task G:  Communicating IP, ethics and privacy policies
IT Biz Solutions has a range of policies and procedures in place that relate to IP, ethics and privacy.
These are:

  • Privacy Policy and Procedures
  • Copyright Policy and Procedures
  • Staff Code of Conduct

These policies are included in the staff manual. Regular training is provided on these policies in the form of a presentation, especially for new staff.

A questionnaire has recently gone out to all staff to ask them about their adherence to the Copyright Policy and Procedures, Privacy Policy and Procedures and Staff Code of Conduct. Their responses are included in case study for you to review and analyse. Use your review and analysis to complete the following assessment activities.

G.1Develop a presentation designed to provide support and advice to a team on IP, ethics and privacy
Your presentation must: Summarise IT Biz Solutions organisation’s policies and proceduresInclude example actions that ensures that IP, ethics and privacy requirements are not breached. Include the title of your presentation here and submit a copy of your presentation . Also make notes here on the questions that you will ask your team at the presentation to ensure their understanding of what you have presented.  
Submission requirement:
1.Presentation Slides
2.Questions to ask your team

G.2 Outline three risks of not abiding by IP, ethics and privacy policy and procedures? (80- 100 words) Provide a brief assessment of each of these risks in terms of their likelihood and consequences.
Write your answer here





G.3 Are your team abiding by the IP, ethics and privacy policy and procedures? As part of answering this question, describe any internal and/or external non-compliance and intellectual property infringement incidents that have occurred.
(80- 100 words)
Write your answer here



 
G.4 Based on your review, do you consider that the IP, ethics and privacy policies and procedures are sufficient to prevent infringement? (80- 100 words)

 Write your answer here

   
G.5 What opportunities are there for improvement to the policies and procedures? (50 – 100 words)
 Write your answer here

   
G.6 Research potential IP, ethics and privacy policy and procedures from the Internet and give examples of changes that can be made. Make sure you reference the research you have conducted when providing examples. Further make sure you outline at least two opportunities for improvement. (50 – 100 words)
Write your answer here

 
G.7 What other recommendations do you have regarding actions to address non-compliance and infringements? Outline at least two ideas. (50 – 100 words)
 Write your answer here        
Order Now
Universal Assignment (November 22, 2024) Assessment Guide ICT Helpdesk. Retrieved from https://universalassignment.com/assessment-guide-ict-helpdesk/.
"Assessment Guide ICT Helpdesk." Universal Assignment - November 22, 2024, https://universalassignment.com/assessment-guide-ict-helpdesk/
Universal Assignment August 6, 2023 Assessment Guide ICT Helpdesk., viewed November 22, 2024,<https://universalassignment.com/assessment-guide-ict-helpdesk/>
Universal Assignment - Assessment Guide ICT Helpdesk. [Internet]. [Accessed November 22, 2024]. Available from: https://universalassignment.com/assessment-guide-ict-helpdesk/
"Assessment Guide ICT Helpdesk." Universal Assignment - Accessed November 22, 2024. https://universalassignment.com/assessment-guide-ict-helpdesk/
"Assessment Guide ICT Helpdesk." Universal Assignment [Online]. Available: https://universalassignment.com/assessment-guide-ict-helpdesk/. [Accessed: November 22, 2024]

Please note along with our service, we will provide you with the following deliverables:

  • A premium expert will be assigned to complete your assignment.
  • Quality Control team will check the assignment on a regular basis before the delivery.
  • Plagiarism-free assignment will be provided to you with the Turnitin report.
  • Free revision policy will be provided in case you need any changes or amendments upto 15 days of final submission.
  • We strictly follow the assignment's guideline.
  • Your assignment will be delivered before the deadline provided.
  • We are here to help you 24X7 around the clock, 365 days a year.

Please do not hesitate to put forward any queries regarding the service provision.

We look forward to having you on board with us.
Recent Assignments
Categories

Get 90%* Discount on Assignment Help

Most Frequent Questions & Answers

Universal Assignment Services is the best place to get help in your all kind of assignment help. We have 172+ experts available, who can help you to get HD+ grades. We also provide Free Plag report, Free Revisions,Best Price in the industry guaranteed.

We provide all kinds of assignmednt help, Report writing, Essay Writing, Dissertations, Thesis writing, Research Proposal, Research Report, Home work help, Question Answers help, Case studies, mathematical and Statistical tasks, Website development, Android application, Resume/CV writing, SOP(Statement of Purpose) Writing, Blog/Article, Poster making and so on.

We are available round the clock, 24X7, 365 days. You can appach us to our Whatsapp number +1 (613)778 8542 or email to info@universalassignment.com . We provide Free revision policy, if you need and revisions to be done on the task, we will do the same for you as soon as possible.

We provide services mainly to all major institutes and Universities in Australia, Canada, China, Malaysia, India, South Africa, New Zealand, Singapore, the United Arab Emirates, the United Kingdom, and the United States.

We provide lucrative discounts from 28% to 70% as per the wordcount, Technicality, Deadline and the number of your previous assignments done with us.

After your assignment request our team will check and update you the best suitable service for you alongwith the charges for the task. After confirmation and payment team will start the work and provide the task as per the deadline.

Yes, we will provide Plagirism free task and a free turnitin report along with the task without any extra cost.

No, if the main requirement is same, you don’t have to pay any additional amount. But it there is a additional requirement, then you have to pay the balance amount in order to get the revised solution.

The Fees are as minimum as $10 per page(1 page=250 words) and in case of a big task, we provide huge discounts.

We accept all the major Credit and Debit Cards for the payment. We do accept Paypal also.

See More

Popular Assignments

ECON20001 Assignment #2

Assignment #2 Due Monday September 30th 2pm AEST The assignment is marked out of 25 points. The weight for each part is indicated following the question text. Style requirements: This assignment requires the submission of a spreadsheet. Please keep THREE decimal places in your answers and include your spreadsheet as

Read More »

RES800 Assessment 1 – Research Question and Literature Review

Subject Title Business Research Subject Code RES800 Assessment Title Assessment 1 – Research Question and Literature Review Learning Outcome/s     Utilise critical thinking to analyse managerial problems and formulate relevant research questions and a research design   Apply research theories and methodologies to assist in developing a business research

Read More »

Assessment Task 2 Health advocacy and communication plan

Assessment Task 2 Health advocacy and communication plan Rationale and multimedia plan presentation Submission requirements Due date and time:         Rationale: 8pm AEST Monday 23 September 2024 (Week 11) Multimedia plan presentation: 8pm AEST Monday 30 September 2024 (Study Period) % of final grade:         50% of overall grade Word limit: Time

Read More »

MLI500 Leadership and innovation Assessment 1

Subject Title Leadership and innovation Subject Code MLI500 Assessment Assessment 1: Leadership development plan Individual/Group Individual Length 1500 words Learning Outcomes LO1 Examine the role of leaders in fostering creativity and innovation LO5 Reflect on and take responsibility for their own learning and leadership development processes Submission   Weighting 30%

Read More »

FPC006 Taxation for Financial Planning

Assignment 2 Instructions Assignment marks: 95 | Referencing and presentation: 5 Total marks: 100 Total word limit: 3,000 words Weighting: 40% Download and use the Assignment 2 Answer Template provided in KapLearn to complete your assignment. Your assignment should be loaded into KapLearn by 11.30 pm AEST/AEDT on the wdue

Read More »

TCHR5001 Assessment Brief 1

TCHR5001 Assessment Brief 1 Assessment Details Item Assessment 1: Pitch your pedagogy Type Digital Presentation (Recorded) Due Monday, 16th September 2024, 11:59 pm AEST (start of Week 4) Group type Individual Length 10 minutes (equivalent to 1500 words) Weight 50% Gen AI use Permitted, restrictions apply Aligned ULOS ULO1, ULO2,

Read More »

HSH725 Assessment Task 2

turquoise By changing the Heading 3 above with the following teal, turquoise, orange or pink you can change the colour theme of your CloudFirst CloudDeakin template page. When this page is published the Heading 3 above will be removed, but it will still be here in edit mode if you wish to change the colour theme.

Read More »

Evidence in Health Assessment 2: Evidence Selection

Evidence in Health Assessment 2: Evidence Selection Student name:                                                                    Student ID: Section 1: PICO and search strategy Evidence Question: Insert evidence question from chosen scenario here including all key PICO terms.       PICO Search Terms                                                                                                                                                                                                          Complete the following table.   Subject headings Keywords Synonyms Population  

Read More »

Assessment 1 – Lesson Plan and annotation

ASSESSMENT TASK INFORMATION: XNB390 Assessment 1 – Lesson Plan and annotation This document provides you with information about the requirements for your assessment. Detailed instructions and resources are included for completing the task. The Criterion Reference Assessment (CRA) Marking Matrix that XNB390 markers will use to grade the assessment task

Read More »

XNB390 Task 1 – Professional Lesson Plan

XNB390 Template for Task 1 – Professional Lesson Plan CONTEXT FOR LESSON: SOCIAL JUSTICE CONSIDERATIONS: Equity Diversity Supportive Environment UNIT TITLE:    TERM WEEK DAY TIME 1   5           YEAR/CLASS STUDENT NUMBERS/CONTEXT LOCATION LESSON DURATION         28 Children (chl): 16 boys; 12

Read More »

A2 Critical Review Assignment

YouthSolutions Summary The summary should summarise the key points of the critical review. It should state the aims/purpose of the program and give an overview of the program or strategy you have chosen. This should be 200 words – included in the word count. Critical analysis and evaluation Your critical

Read More »

PUN364 – Workplace activity Assignment

Assessment 1 – DetailsOverviewFor those of you attending the on-campus workshop, you will prepare a report on the simulated simulated inspection below. For those of you who are not attending, you will be required to carry out your own food business inspection under the supervision of a suitably qualified Environmental

Read More »

FPC006 Taxation for Financial Planning

Assignment 1 Instructions Assignment marks: 95 | Referencing and presentation: 5 Total marks: 100 Total word limit: 3,600 words Weighting: 40% Download and use the Assignment 1 Answer Template provided in KapLearn to complete your assignment. Your assignment should be loaded into KapLearn by 11.30 pm AEST/AEDT on the due

Read More »

Mental health Nursing assignment

Due Aug 31 This is based on a Mental health Nursing assignment Used Microsoft word The family genogram is a useful tool for the assessment of individuals, couples, and families.  It can yield significant data and lead to important, new patient understandings and insights as multigenerational patterns take shape and

Read More »

Assessment 2: Research and Policy Review

Length: 2000 words +/- 10% (excluding references)For this assessment, you must choose eight sources (academic readings and policy documents) as the basis of your Research and Policy Review. You must choose your set of sources from the ‘REFERENCES MENU’ on the moodle site, noting the minimum number of sources required

Read More »

HSN702 – Lifespan Nutrition

Assessment Task: 2 Assignment title: Population Nutrition Report and Reflection Assignment task type: Written report, reflection, and short oral presentation Task details The primary focus of this assignment is on population nutrition. Nutritionists play an important role in promoting population health through optimal nutritional intake. You will be asked to

Read More »

Written Assessment 1: Case Study

Billy a 32-year-old male was admitted to the intensive care unit (ICU) with a suspected overdose of tricyclic antidepressants. He is obese (weight 160kg, height 172cm) and has a history of depression and chronic back pain for which he takes oxycodone. On admission to the emergency department, Paramedics were maintaining

Read More »

Assessment Task 8 – Plan and prepare to assess competence

Assessment Task 8 – Plan and prepare to assess competence Assessment Task 8 consists of the following sections: Section 1:      Short answer questions Section 2:      Analyse an assessment tool Section 3:      Determine reasonable adjustment and customisation of assessment process Section 4:      Develop an assessment plan Student Instructions To complete this

Read More »

Nutrition Reviews Assignment 2 – Part A and Part B

This assignment provides you with the opportunity to determine an important research question that is crucial to address based on your reading of one of the two systematic reviews below (Part A). You will then develop a research proposal outlining the study design and methodology needed to answer that question

Read More »

NUR332 – TASK 3 – WRITTEN ASSIGNMENT

NUR332 – TASK 3 – WRITTEN ASSIGNMENT for S2 2024. DESCRIPTION (For this Task 3, the word ‘Indigenous Australians’, refers to the Aboriginal and Torres Strait Islander Peoples of Australia) NUR332 Task 3 – Written Assignment – Due – WEEK 12 – via CANVAS on Wednesday, Midday (1200hrs) 16/10/2024. The

Read More »

NUR100 Task 3 – Case study

NUR100 Task 3 – Case study To identify a key child health issue and discuss this issue in the Australian context. You will demonstrate understanding of contemporary families in Australia. You will discuss the role of the family and reflect on how the family can influence the overall health outcomes

Read More »

NUR 100 Task 2 Health Promotion Poster

NUR 100 Task 2 Health Promotion Poster The weighting for this assessment is 40%. Task instructions You are not permitted to use generative AI tools in this task. Use of AI in this task constitutes student misconduct and is considered contract cheating. This assessment requires you to develop scholarship and

Read More »

BMS 291 Pathophysiology and Pharmacology CASE STUDY

BMS 291 Pathophysiology and Pharmacology CASE STUDY Assessment No: 1 Weighting: 40% Due date Part A: midnight Friday 2nd August 2024 Due date Part B: midnight Sunday 29th September 2024 General information In this assessment, you will develop your skills for analysing, integrating and presenting information for effective evidence-based communication.

Read More »

Assessment Task: Health service delivery

Assessment Task Health service delivery is inherently unpredictable. This unpredictability can arise from, for example, the assortment of patient presentations, environmental factors, changing technologies, shifts in health policy and changes in division leadership. It can also arise from changes in policy within an organisation and/or associated health services that impact

Read More »

LNDN08002 Business Cultures Resit Assessment

LNDN08002 Business Cultures Resit Assessment Briefing 2023–2024 (Resit for Term 1) Contents Before starting this resit, please: 1 Assessment Element 1: Individual Report 1 Case Report Marking Criteria. 3 Assessment Element 2: Continuing Personal Development (CPD) 4 Guidance for Assessment 2: Reflection and Reflective Practice. 5 Student Marking Criteria –

Read More »

Assessment Task 2 – NAPLAN Exercise

Assessment Task 2 (35%) – Evaluation and discussion of test items Assessment Task 2 (35%) – Evaluation and discussion of test items AITSL Standards: This assessmeAITSL Standards: This assessment provides the opportunity to develop evidence that demonstrates these Standards: 1.2        Understand how students learn 1.5        Differentiate teaching to meet with

Read More »

EBY014 Degree Tutor Group 2 Assignment

  Assignment Brief Module Degree Tutor Group 2 Module Code EBY014 Programme BA (Hons) Business and Management with   Foundation Year Academic Year 2024/2025 Issue Date 6th May 2024 Semester Component Magnitude Weighting Deadline Learning outcomes assessed 2 1 2000 words Capstone Assessment 100% 26th July, 2024 1/2/3/4 Module Curriculum

Read More »

Can't Find Your Assignment?

Hire an Expert
Open chat
1
Free Assistance
Universal Assignment
Hello 👋
How can we help you?