Afterpay Ltd is an Australian multinational company with operation across Australia, US, Canada, UK and New Zealand. Afterpay business model is to helping people spend responsibly without incurring interest, fees or extended debt, by empowers customers to access things they want and need while still maintain financial wellness and control.
The aim is to develop a performance measurement system for Afterpay Ltd. Please answer all of the below questions based on the 2021 Afterpay Ltd annual report published on their official web site.
- Explain how Afterpay Ltd would benefit from the implementation of a balanced scorecard framework?
- Explain if (and how) each balanced scorecard perspective is represented in Afterpay’s five key priorities(see pp. 18-22 in the annual report)
- Based on Afterpay’s five key priorities (see pp. 18-22 in the annual report), derive and explain three specific critical success factors that are relevant for Afterpay.
4Derive and describe for each of the three critical success factors three lag and three lead indicators to measure the performance of Afterpay.
- Explain how you would acquire each indicator measurements data.
- Analyse limitations of the derived lead and lag indicators and suggest strategies to correct eventual weaknesses of such indicators.