MBA3005: Operations

MBA3005: Operations


Course Title: Operations

Credit Units: 3

Course Number: MBA3305

Term Offered: Winter 2023

Modality: Hybrid & Weekend

Section: 1

Office Hours: By Appointment

Course Start/End Dates: January 9, 2023 – March 19, 2023

Time and Location: On the Sofia University Canvas System

Course Clock: Pacific Time

Course Description

Today, companies are competing in a very different environment than they were only a few years ago. Rapid economic changes such as global competition, e-business, the Internet, and advances in technology have required businesses to adapt their standard practices. Operations management is the critical function through which companies can succeed in this competitive landscape.

This course offers learning to view Operation Process as a working system across different industries and identify various operation models according to the functions. This course provides a foundation of operational concepts and techniques with an integrated approach to Operations Management. Topics include process identification, performance measurements, capacity planning, forecasting, and operations strategic management.

Students will gain the skills to improve operational processes in services or in manufacturing by learning how to increase productivity, conduct capacity planning and integrate forecasting in operation management to deliver optimal outputs. Students will learn to build a “practical change” mindset and develop operational strategies to a real-world business challenge.

Course Learning Outcomes

Upon successful completion of this course, students will be able to:

  • Explain the basic terms and concepts associated with the field of operations.
  • Acquire the basic skills in both qualitative and quantitative analysis of operations management issues and challenges.
  • Develop the operation improvements strategies considering capacity planning and risk in manufacturing and service businesses.
  • Apply an integrated approach to operations management from input resources to output standards.

Required Textbook(s)

Dan Reid, Nada Sanders (2013). Operations Management – An Integrated Approach. Wiley.

ISBN 978-1-118-47589-8 (pdf)—ISBN 978-1-118-12267-9.

Note: Required readings from this textbook are linked in each online module. Students do not need to purchase a hard-copy textbook, unless they wish to do so.

Course Overview: Five modules and week-by-week study schedule

Operations                                       WEEK                   Topic                                                                 

Module I – Introduction                     Week1            What is Operation?

                                                            Week2            Process Identification and Selection

Module II – Process Measures           Week3             Quality and Productivity

                                                            Week4            The link between Operations and Finance

Module III – Capacity Planning          Week5            Capacity Planning

                                                            Week6            Facility Layout

Module IV – Forecasting                    Week7            Forecasting

                                                            Week8            Resource Planning

Module V – Capstone                         Week9            Capstone: Aggregate Planning

                                                            Week10          Ops Improvement and Risk Management

Assignment Descriptions and Grading

At the end of each week, we will have different types of assignments. Altogether:

  • Discussions x4;
  • Knowledge Exercises x3;
  • Operational improvement project x1 in 3 steps.


The discussion response is a more casual discussion about the topic each week. Your initial post is due by Thursday 11:59PM PST. You must make minimum two substantive comments on classmates’ discussion posts by Sunday 11:59PM PST. A table below shows the assignment schedules and due date by module.

The discussion opens on Monday and closes Sunday at midnight PST.  If you consistently wait until the last minute, it defeats the purpose of a discussion, and you will not receive full credit. 

I recommend stopping by the discussion board a few times during the week and making one or two comments in response to whatever’s going on each time, e.g. M-W-F or T-TH. 

In Person Course Engagement & Participation

During the progression of the course, we will meet in person for three full day sessions, Campus Date 9:30 AM- 2:30 PM as below.   Attendance and engagement in the activities at each in-person session is required. 

OperationsWEEKTopicStart MonDue on Thursday RecommendedCampus DateEnd   SunDue on Sunday
Module I –       Introductionweek1What is Operation?1/8Discussion 1 1/14Discussion 1 and Peer Review
week2Process Identification and Selection1/15  1/21Knowledge Ex.#01
Module II –       Process Measuresweek3Quality and Productivity1/22 Jan 20, 20241/28Knowledge Ex.#02
week4The link between Operations and Finance1/29  2/4Group Signature Assignment Part 1
Module III –       Capacity Planningweek5Capacity Planning2/5Discussion 2 2/11Discussion 2 and Peer Review
week6Facility Layout2/12 Feb 17, 20242/18Group Signature Assignment Part 2
Module IV –       Forecastingweek7Forecasting2/29Discussion 3 2/25Discussion 3 and Peer Review
week8Resource Planning2/26  3/3Knowledge Ex.#03
Module V –       Capstoneweek9Capstone: Aggregate Planning3/4 March 16, 20243/10Group Signature Assignment Part 3
week10Ops Improvement and Risk Management3/11Discussion 43/18Discussion 4 and Peer Review

Knowledge Exercises

Knowledge Exercise is with essay discussion and practice of metric measures in the process management. Takeaways under each model is a good reference for you to recap the contents in the textbook reading and module learning.

Course Project

The project aims to guide the student apply the concepts and techniques covered in the modules to conduct the operation improvements for the business. We separate the project work into three steps, that is, two signature assignments and one final presentation.

  • Group Signature Assignment Part 1: the assignment is based on the learning of process identification and productivity and other performance measures from week 1, 2, 3, and due on week 4 Sun Feb 4.
  • Group Signature Assignment Part 2: the assignment is based on the learning of capacity planning and finance budgeting from week 4, 5, and due on week 6 Sun Feb 18.
  • Group Signature Assignment Part 3: consolidate the work from Part 1, Part 2, plus the forecasting and aggregate planning (learned from week 6, 7, 8, 9) and put them into a final slide, due on week 9 Sun March 10. We will have an in-person presentation during the third campus class on March 16.

For the group project, you can choose the business of interest from these three: restaurant, museum and movie center. More details will be released in the first campus class on January Saturday. We will do the team grouping that day. The final presentation is scheduled on March 16 Saturday, a third campus class date. Please make sure you and your group members can make it on these days.

**Reminder: the three campus class dates are Jan 20, Sat, Feb 17, Sat, and March 16, Sat.

All assignments are due on Sun. If you cannot turn in the assignments or present in the campus class, let me know beforehand.

Graded-Activity Weighting

Participation: weekly attendance, in-class engagement and final project presentation etc.

ItemSingle Weight#Total Weight
Discussion Threads4%416%
Knowledge Exercises8%324%
Group Signature Assignment15%345%
Course Participation15%115%
Total Score  100%

Letter Grade Conversion Scale

A100 %to 93.0%
A-< 93.0 %to 90.0%
B+< 90.0 %to 87.0%
B< 87.0 %to 83.0%
B-< 83.0 %to 80.0%
C+< 80.0 %to 77.0%
C< 77.0 %to 73.0%
C-< 73.0 %to 70.0%
D+< 70.0 %to 67.0%
D< 67.0 %to 65.0%
F< 65.0 % to 0.0%

Attendance Policy

Attendance is represented (and taken each week by your professor) by active engagement over the course of the week in the weekly Discussion, unless otherwise specified.  Attendance and engagement at in person classroom is required. 


If you have questions, feel free to post on Canvas or send me an email. If you have some specific topic to discuss in the campus class, it will be better if you can send me an email detailing the topic. I will allocate a time accordingly. Welcome to MBA 3005 Operations.

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