Information Systems Analysis – VISOR INSURANCE

Unit: Information Systems Analysis

Assignment title: VISOR INSURANCE

20 credit version

Summer 2022 – Autumn 2022


Company Overview

Visor Insurance is a UK company offering insurance to individuals and businesses. Established in the 1960s, it has a client base of over 4 million customers. It employs 1500 employees in offices across the UK. To individual customers, it offers general insurance products such as life, home and car insurance. For business customers, it covers business specific products such as employer’s liability and public liability insurance. It receives thousands of contacts from customers daily, by phone, email, social media and instant messaging. These contacts are handled by Customer Service Advisors (CSAs) working in Visor Insurance’s Manchester based call centre in open plan offices.

800 CSAs work in the call centre doing shifts that cover 7 days a week, from 9am – 9pm. They are split into teams of 20, each one headed by a line manager. Most of the CSAs take phone calls from customers, while others are responsible for dealing with customer email inquires/social media and instant messaging communication.

Customers can sign up for insurance via the website or through a phone call to a CSA. Customers are set up with an online account which they can access via Visor Insurance’s website. Through this, they can view and edit their insurance products and account details.

Visor Insurance employs 440 Claims Representatives who are responsible for working with customers who have experienced losses and are submitting claims. Claims must be made either by phone to a number specifically for new claims, or through an online application form, which is accessible via the website.

Claims Representatives handling online submitted claims will open a claim and check first that the customer’s policy is active. Claims submitted under an out-of-date policy will then be flagged. For all active policy claims, the Claims Representative will use software to help judge whether Visor Insurance is liable or not. They will then update the system to show if the claim is accepted or rejected and send the customer an email giving the decision. The next stage is to then calculate the payment.

They may need to carry out additional research and request advice from experts to help come up with an appropriate figure for a claim. Due to frequent interaction between the two groups, Claims Representatives work alongside the CSAs in the call center.

Also employed are 125 Insurance Underwriters whose role is analyse the risks with insuring people and assets. Their main responsibility is to decide whether someone seeking coverage should be provided with that insurance. Visor Insurance’s underwriters specialise in different areas of coverage, such as car or life insurance. They are based at the call centre but in a separate office.

Other staff include Human resources personnel who are responsible for payroll and employee record keeping, administrative staff, and IT team and accountants. They are all based within offices at the call centre.

All the call centre Line Managers report to the Call Center Manager, who in turn reports to the Managing Director. Visor Insurance has a Board of Directors to whom the Managing Director reports to at the annual meeting.

Current Information System

  • A range of different Information Systems are used within Visor Insurance. The last overhaul of the system was in 2014, and it has been consistently maintained with regular updates, but problems have started appearing which are causing concern among the company’s board of directors. In addition, the customer base has increased significantly over that time, and in turn, the number of employees, meaning that some software is not necessarily fit for purpose. There have also been significant Government changes in personal insurance legislation in the last year, hastening the need for a new and improved system.
  • Within the call centre, a Claims Management Information System (CMIS) is used by the CSAs. This software also includes some Risk Management tools, which the Insurance Underwriters employ in their decision making. In addition, Call Centre Line Managers use employee monitoring software to keep track of their team members’ activity.
  • Microsoft Office software is used throughout the company for a range of different tasks. The Call Centre Manager and Managing Director have access to a Management System but due to an increase of the complexity of the business, it no longer adequately meets their needs.
  • Some of the problems experienced by Visor Insurance, include a widely reported recent data breach, when passwords that customers used to log into their accounts were leaked. There have also been several instances where Visor Insurance has been reported by customers to the Information Commissioner concerning data protection issues where their data has been given out without following proper verification steps.
  • Not all Claims Representatives or CSAs are immediately updating the CMIS after contact with a customer as it can be time-consuming. This has resulted in customer complaints adding to employee stress. In some cases, it has caused inaccuracies in the data held, loss of data and data not being updated.
  • In addition, feedback from customers has indicated low-medium satisfaction with the usability of their online account section. Comments have included “Difficult to find where to make changes” and “Easy to make mistakes as instructions are confusing”.

Future Development

The Managing Director has discussed the need for a more integrated Information System (IIS) to help facilitate easier movement between employees in different departments and to use a more efficient approach ensuring that data is kept up to date and to improve communication across the company.

Visor Insurance also has plans to increase its market share of business insurance since it is more profitable than personal insurance. It would like to build it to approximately 40% of its customer base, currently it stands at 15%. To be able to effectively market the company, it’s important that concerns over data protection and privacy are addressed with the implementation of the new system.

Ensure that you have read through the scenario several times before beginning these tasks. You should complete each task in its numerical order.

Task 1 Analysis – 25 Marks

Information gathering will be essential during the analysis stage, as will be documenting what roles different users play and their interest, participation, and influence in the new system.

  1. Explain the advantages and disadvantages of the FOUR (4) methods given in the table below, ensuring that you reference the scenario. You should use a similar table to present your findings.

On completion of the table, next write a short conclusion detailing which method(s) you would recommend and justify your choice(s) (150 words)

(15 marks)

Interviews (Face-to-face)  
Documentation Sampling  
Questionnaires (Paper and email)  
  • Create a stakeholder matrix by identifying the stakeholders in the scenario and placing them in the correct section of the matrix

(10 marks)

Task 2 ETHICS – 10 Marks

The Managing Director of Visor Insurance has suggested that due to the number of users involved with the Information System, the people-oriented (system-design) methodology, ETHICS, may be appropriate for gathering requirements for the development of the new Information System.

Give FIVE (5) questions that you would ask the user group, Customer Service Advisors, to establish their overall job satisfaction. There must be one question from each of the measurements (knowledge, psychological, task-structure, efficiency and ethical)

Write a 150 word report explaining your reasons for your choice of questions.

Task 3 SWOT Analysis – 30 Marks

After considering the human factors, it’s now necessary to gain an overview of the current situation of the business and to focus on the technical factors that may negatively impact Visor Insurance.

  1. Using the strategic framework of SWOT, analyse the scenario. Your analysis should be detailed.

(15 marks)

  • Based on the SWOT analysis, identify what you consider to be the key technical factors found within the Weakness/Threat sections, and discuss potential recommendations for how each could be resolved (300 words).

(15 marks)

Task 4 User Requirements & Design – 25 Marks

Interfaces for the new systems should be designed following careful analysis of the users and tasks involved

  1. Write an analysis that identifies the characteristics and requirements of Visor

Insurance’s Claims Representatives. You must also include hierarchical task analysis for the Claims Representatives’ handling of online submitted claims (250 words).

(10 marks)

  • Design a new interface for the customer account profile page.

This will be the first page the customer sees after logging into their account. It should show an overview of their contact details, as well as an overview of the current policies they hold with Visor Insurance and the ability to view special offers.

It should be easy to view/edit each section. Additional information displayed will be the date of last login/current date and notification of any new messages that have been received.

Annotate the interface to demonstrate how you have taken interface design principles into account.

(15 marks)

Task 5 – 10 Marks

Using the Rolfe, G., Freshwater, D. and Jasper, M. (2001) model, critically review the learning that you have undertaken in order to complete this assignment.

Based upon your learning, your reflection should include a description; an analysis; and an action plan in order to bring about improvements in the future.

Submission requirements

  • The report should be professionally presented, checked and proofed. Also, the report should be presented in a format and style appropriate for your intended audience. You must also include a list of references 15and avoid plagiarism throughout your work.
  • Your answers to the tasks should be combined in a single word-processed report with an appropriate introduction. The report should be 1100 words in length (excluding table, interface design and stakeholder matrix).
  • Familiarise yourself with the NCC Education Academic Dishonesty and Plagiarism Policy and ensure that you acknowledge all the sources which you use in your work.
  • All references and citations must use the Harvard Style.
  • You must submit a paper copy and digital copy (on disk or similarly acceptable medium).
  • Media containing viruses, or media which cannot be run directly, will result in a fail grade being awarded for this assignment.

Candidate checklist

Please use the following checklist to ensure that your work is ready for submission.

Have you read the NCC Education documents What is Academic Misconduct?
Guidance for Candidates and Avoiding Plagiarism and Collusion: Guidance for Candidates and ensured that you have acknowledged all the sources that you have used in your work?
Have you completed the Statement and Confirmation of Own Work form and attached it to your assignment? You must do this.
Have you ensured that your work has not gone over or under the recommended word count by more than 10%?
Have you ensured that your work does not contain viruses and can be run directly?
Order Now

Get expert help for Information Systems Analysis – VISOR INSURANCE and many more. 24X7 help, plag free solution. Order online now!

Universal Assignment (February 1, 2023) Information Systems Analysis – VISOR INSURANCE. Retrieved from
"Information Systems Analysis – VISOR INSURANCE." Universal Assignment - February 1, 2023,
Universal Assignment September 1, 2022 Information Systems Analysis – VISOR INSURANCE., viewed February 1, 2023,<>
Universal Assignment - Information Systems Analysis – VISOR INSURANCE. [Internet]. [Accessed February 1, 2023]. Available from:
"Information Systems Analysis – VISOR INSURANCE." Universal Assignment - Accessed February 1, 2023.
"Information Systems Analysis – VISOR INSURANCE." Universal Assignment [Online]. Available: [Accessed: February 1, 2023]

Please note along with our service, we will provide you with the following deliverables:

Please do not hesitate to put forward any queries regarding the service provision.

We look forward to having you on board with us.

Get 90%* Discount on Assignment Help

Most Frequent Questions & Answers

Universal Assignment Services is the best place to get help in your all kind of assignment help. We have 172+ experts available, who can help you to get HD+ grades. We also provide Free Plag report, Free Revisions,Best Price in the industry guaranteed.

We provide all kinds of assignmednt help, Report writing, Essay Writing, Dissertations, Thesis writing, Research Proposal, Research Report, Home work help, Question Answers help, Case studies, mathematical and Statistical tasks, Website development, Android application, Resume/CV writing, SOP(Statement of Purpose) Writing, Blog/Article, Poster making and so on.

We are available round the clock, 24X7, 365 days. You can appach us to our Whatsapp number +1 (613)778 8542 or email to . We provide Free revision policy, if you need and revisions to be done on the task, we will do the same for you as soon as possible.

We provide services mainly to all major institutes and Universities in Australia, Canada, China, Malaysia, India, South Africa, New Zealand, Singapore, the United Arab Emirates, the United Kingdom, and the United States.

We provide lucrative discounts from 28% to 70% as per the wordcount, Technicality, Deadline and the number of your previous assignments done with us.

After your assignment request our team will check and update you the best suitable service for you alongwith the charges for the task. After confirmation and payment team will start the work and provide the task as per the deadline.

Yes, we will provide Plagirism free task and a free turnitin report along with the task without any extra cost.

No, if the main requirement is same, you don’t have to pay any additional amount. But it there is a additional requirement, then you have to pay the balance amount in order to get the revised solution.

The Fees are as minimum as $10 per page(1 page=250 words) and in case of a big task, we provide huge discounts.

We accept all the major Credit and Debit Cards for the payment. We do accept Paypal also.

Popular Assignments

Assessment 4: Tableau Dashboard and Report

Issued:                Monday of Week 4 Due:                     11:59PM (local Time) Wednesday of Week 7 Weight:                60% Report Length: 1500 – 4000 words + Tableau *.twbx file Overview During this assessment you will produce an interactive Tableau Dashboard and an accompanying report detailing the planning of the Tableau Dashboard. Background Tableau dashboards

Read More »

Assessment 3: Critical Review of a Tableau Dashboard

Issued:                Monday of Week 1 Due:                     11:59PM (local Time) Sunday of Week 5 Weight:                20% Length:               5-10 minutes (approx. 500-3000 words) Overview During this assessment you will produce a video presentation critically reviewing a Tableau dashboard from a design planning and communication perspective. Background Tableau dashboards are used extensively for

Read More »

Wireless Communication Engineering Assignment Help

Looking for Wireless Communication Engineering Assignment Help? If you are looking for wireless communication engineering assignment help, just get it quickly online! The good news is that you no longer need to chase your professors around with confusion about assignments. Nor do you have to stress out as chase that

Read More »

Assessment 2: Planning and Creating Static Visualisations

Due:                     11:59PM (local Time) Sunday of Week 3 Weight:                20% Length:                1000-2500 words Overview During this assessment you will produce written report detailing the planning and creation of three static visualisations derived from a data table. In this assessment, the quality of the presented visualisations is not assessed, only the

Read More »

Nursing Healthcare Case Study Assignment Help

ASSESSMENT ITEM 2: DESCRIPTION Shared decision-making is a model for clinical practice which includes patients’/clients’ values and preferences and supports them to make decisions about their own care and treatment options in collaboration with their healthcare team (Geddis-Regan et al., 2020). A patient’s/client’s culture affects the way they understand health

Read More »

BSBCRT311 Apply Critical Thinking Skills in a Team Environment

Table of Contents Table of Contents…………………………………………………………………………………………………………………. 3 About the Business Services Training Package…………………………………………………………………………………………………………………. 4 About this Unit of Competency……………………………………………………………………………………………………………… 6 Chapter 1: Prepare to Address Workplace Problem…………………………………………………………………………………………………………………. 7 ………………………………………………………………………………………………………………………………………… 8 Key Points: Chapter 1…………………………………………………………………………………………………………….. 30 Chapter 1 – ‘True’ or ‘False’ Quiz……………………………………………………………………………………………………………. 31 Chapter 2: Evaluate Solutions for Workplace Problem…………………………………………………………………………………………………………………

Read More »

BSBCRT311 Apply critical thinking skills in a team environment

WORKPLACE PROJECT TASK   Student details  Student name  Student email address  Assessment Details  About this task  This workplace project requires you to use critical thinking to resolve two typical problems in the workplace.   This assessment includes the following tasks:  Task 1: Workplace Problems  Task 2: Self-reflection  You will need 2 participants who

Read More »

BSBCRT512 Originate and Develop Concepts

Contents Section 1: Scoping a relevant issue. 5 Section 2: Generating and evaluating solutions. 8 Section 3: Concept finalisation. 11 Student name:   Assessor:   Date:   Business or Community/Social group this assessment is based on:   Documentation reviewed as preparation:   Job role assumed for this assessment:   Section

Read More »

EMS5RCE – Risk Engineering (2022)

Assignment 2 Due Date: 13th February 2023, 23:59PM 1        Outline You have been tasked to evaluate the risks associated with moving from a traditional construction method for constructing concrete formwork (such as precast), to an advanced method that will be designed to take advantage of additive and/or automated and digital

Read More »

NIT3171 ICT Business Analysis & Data Visualization

Individual Assignment – Business Analysis Case Study (Stage II – 35 marks weighing 35%) Report Submission Date (through the dropbox): (10% will be deducted for each day of delay) Presentation (5 minutes each) 10 Marks: In this assignment, a Melbourne housing dataset is given to you to apply data mining

Read More »

HSC ECONOMICS The Global Economy

HSC ECONOMICS  Assessment Notification: Task 1 Subject: Economics Topic The Global Economy Nature of Assessment Task Oral presentation with a written component Weighting 25% Teacher Ms R Ali Date of Notification Term :4 Week 5A  (2022) Due Date Term 1 (2022), Week 7A,Friday (written component) and Week 8B(Oral component)  

Read More »

Behaviour & Environment Case Study

Section 1: Overview of Issue of Human-Environment Relations & Proposed Intervention (Delete this and enter your text for this section here) Section 2: Identify all key stakeholders: (Delete this and enter your text for this section here) Section 3: Explain how the Intervention Strategy should be implemented (Delete this and

Read More »

Assignment BMSC Pharmacology Breakdown

  Section Word Limit Marks Research Time Writing Time Description Clarity N/A 5 10 mins 1 hr sentence structure; typographical errors; scientific style Reference N/A 5 20 mins 40 mins correct use of referencing style and in text citations; typically 5-10 references depending on the topic/experimental platform and drugs used

Read More »

Assessment Task 3: Portfolio Output 3

This task requires you to create a blog post and a 3-4 minute edited video that critically and creatively responds to one of the Digital Media Contexts from weeks 7-10 (this must be a different topic from what you chose for Portfolio Output 2). Your video is to be embedded

Read More »

Formulae Sheet

Formulae Sheet Current ratio Current assets Current liabilities     Quick ratio or acid test Cash + marketable securities + net receivables Current liabilities     Current cash debt coverage Net cash provided by operating activities Average current liabilities     Receivables turnover Net sales Average net trade receivables  

Read More »

Cashflow and Financial Analysis

Assessment Task: 20% Cashflow and Financial Analysis – Template IMPORTANT:  Preparing the cashflow statement and financial analysis template. The template is prepared to satisfy all the assignment business’s so there may be extra line items in the template. To submit the cash flow statement, you need to use the template

Read More »

Cashflow and Financial Analysis – Ship’em In&Out

Assessment Task: 20% Cashflow and Financial Analysis – Ship’em In&Out IMPORTANT:  Preparing the cashflow statement and Financial analysis To submit the cash flow statement, you need to use the template document in CANVAS. The template is prepared to satisfy all the assignment business’s so there may be extra line items

Read More »

Pros and Cons of Chat GPT Assignment Help

How great is Chat GPT Assignment Help? Chat GPT Assignment help is definitely an incredible possibility for students. It is a technological advancement that can generate essays and articles on a massive range of topics. Moreover, you can just ask any question, and you will get your answer right away.

Read More »

Question 10 – REPORTS

Complete the table below, by listing three types of financial reports that are produced in your workplace. Type of Report Content of Report Frequently of Report                  

Read More »


Work through the following table and indicate whether each record should be kept or destroyed. Detail the reason for your answer and how long the record should be kept (for example, legislation requirement – retain for five years). Record Keep – Yes or No Reasons Suppliers Invoices     Employee

Read More »


Using the following information, complete the Business Activity Statement, you may need to refer to the ATO website to help you complete. Download and complete the Business Activity Statement (BAS). It can be found separately on the course page.

Read More »


AVERAGE Activity 5.1 – Break-even Answers A. B.   Manage 8 Buildings Manage 10 Buildings Manage 15 Buildings Manage 20 Buildings Manage 25 Buildings Income           Less Variable Costs           Less Fixed Costs           Total Cost    

Read More »

Question 3 – Depreciation

You are the Licensee-In-Charge of Hope & Murphy Real Estate and wish to purchase computers for your new office in the CBD. Using the information below: Office fit out                      $120,000 Assets effective Life          4 years Purchase Date                  1st July STRAIGHT-LINE METHOD CALCULATION Years 1 to 4 – JOURNAL ENTRIES DEPRECIATION                                               

Read More »


Please note: Editing has been restricted in this document. From the information provided below, complete the following table: Account Name Classification Profit & Loss or Balance Sheet Amount Pay Superannuation Expense Profit & Loss $117,325 Pay Mobile Phone     $7,500 Pay Office Rent     $65,000 Land & Buildings

Read More »


Worlducation is a social startup that manufactures tablet computers for primary school students. They not only focus on the hardware, but they also have a competitive team creating software, content and activities to better engage and educate the students. Worlducation aims to change the way children learn at school by

Read More »

Can't Find Your Assignment?

Open chat
Free Assistance
Universal Assignment
Hello 👋
How can we help you?