Advance Diploma of Program Management – Stakeholder Engagement Assessment 2
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You need to complete all parts of this template based on the case study provided. Your answers to this assessment should be based on what you have completed in Assessment 1 and the case study for this subject.
| 1 – Evaluation |
| Based on your answer to Assessment 1 question 2, complete the below table. Evaluate the success of your engagement activities, from the perspective of both your stakeholders and your team. PC – 3.1 Conduct analysis of interactions with pertinent stakeholders and document outcomes to reach desired outcomes PC – 3.2 Assess effectiveness of stakeholder interaction in line with program objectives and organisational policies and procedures PE – conduct and document an introspective assessment of stakeholder effectiveness and develop a plan for future stakeholder interactions |
| Stakeholder | Explain if interactions with stakeholder has been effective | Explain if we have received what we wanted from stakeholder | Explain if the stakeholder has received what they wanted from us | Current Level of Engagement | What needs to change with future interactions |
| Eg. Chief Finance Officer | Generally the CFO has participated when requested and supplied information, however they are not actively participating. | Partly – CFO provides information regarding organisation finance changes, however does not always contribute to the decisions impacting on budget. | Yes – reports have been provided as required and on time | Neutral | Adam Sinclair (program team finance manager) attempt to engage further with CFO to increase contribution to decision making – have a meeting to discuss |
2. You now need to copy the two examples of communication that you completed in Assessment 1, question 9 and modify them and updating them to include a variation in your work program. (The variation could be that costs have increased, timeline extended, the stakeholder has not replied to your previous request, etc.)
1.3 Communicate information as planned and address identified variances
PE – provide workplace based examples of internal and external stakeholder communications, both formal and informal
3. How would you share evolving stakeholder interests and expectations across the program and why is this important?
PC – 2.4 Share evolving stakeholder interests and expectations across the program
4 – Update Stakeholder engagement activity timetable based on review | ||||||
| You will need to copy the table from Assessment 1, question 4 into the table below. Now, based on your review and analysis of whether the communication and engagement with stakeholders has been effective, update the stakeholder engagement activity timetable below in a different colour to show the changes you have made. You many choose to add additional activities and/or change some of the frequency or methods of activities yet to be completed. (The original example has been updated to provide and example of what is required) PC – 3.3 Develop plan for future stakeholder engagement based on findings of analysis conducted PE – use different communication approaches in different stakeholder contexts KE – Key features of various types and roles of program stakeholders | ||||||
| Stakeholder | Engagement purpose | Engagement technique | Engagement frequency | Date(s) and location | Activity owner | Activity progress |
| Eg. Chief Financial Officer | Create awareness | Face to face meeting | Once | 21/2/2021 – his office | Program Manager | Completed |
| Seek contribution | Weekly meeting | Ongoing till end of Program | Every Monday – conference room noted in agenda | Program Manager | Ongoing | |
